Senior Technical Customer Success Manager, Australia
vor 19 Stunden
Are you ready to power the World's connections?
If you don't think you meet all of the criteria below but are still interested in the job, please apply.
Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
As a member of the CSM team, you will act as a champion for our largest and most critical customers.
You will function as the primary post-sales point of contact for all technical, product and support questions on a day-to-day basis and will help establish, implement and run processes and projects that help deliver successful adoption and usage of Kong products.
In this role, you will have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent our values every day and will allow you to understand their business, operational, and technical needs to help them achieve the greatest value from Kong.
This role can be based in Sydney or Melbourne.
What you will do: Onboard new customers while validating and identifying customer needs, key project timelines, potential challenges and risk factors.
Understand, advocate and document the customer's use case, architecture and roadmap.
Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions.
Work with customers to explore new use cases and expand Kong's API platform usage.
Document path to ROI through Joint Success Plan and playback business value.
Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and partner.
Be involved in customer renewal and expansion.
Effectively manage the tracking and resolution of customer escalations on behalf of products and services.
Manage customer accounts with Kong's customer maturity model framework.
Periodic review of Kong implementation and walk-through best practices.
And any additional tasks required by the manager.
What you'll bring: 5 to 7 years of experience working in a technical, customer-facing role (Technical Account Management, Sales Engineering, Technical Support, Professional Services).
Hands-on experience with DevOps or full-stack application development or microservices on cloud computing.
Excellent communication skills and an ability to concisely articulate complex technical issues and solutions.
Storytelling with data to articulate business value realized through Kong products.
Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc.)
to represent the voice of the customer.
Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision.
Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.
Prior experience administering/interacting with API management platforms (plus).
Prior experience working for a technology startup (plus).
About Kong:
Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads).
Loved by developers and trusted with enterprises' most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.
83% of web traffic today is API calls
APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.
Therefore, we believe that APIs act as the nervous system of the cloud.
Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind
For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.
We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
#J-18808-Ljbffr
-
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Technical Customer Success Manager We are seeking a passionate, energetic, experienced, and highly organised Senior Technical Customer Success Manager to join our vibrant and hard-working Salsify ANZ team.You will be a flexible person who enjoys working in a fast-paced and growing environment.You will be driven by achieving the best outcomes for your...
-
Central Coast, Österreich Block.Xyz VollzeitOperations Technical Program Manager, Customer SuccessDublin, IrelandSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.So we expanded into software and...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAre you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply.Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.About the role: As a member of the CSM team, you will act...
-
Customer Success Manager
vor 19 Stunden
Central Coast, Österreich Northern Impact Llc. VollzeitOverviewGlobal leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space.This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Customer Success and Support Manager (JOB-300434) Location: Warriewood, AustraliaSector: ITSalary: $130,000.00 to $150,000.00 per annum Summary:Are you passionate about technology and innovation?Do you thrive in ensuring customers achieve their utmost success?CommBox, a leader in interactive and commercial touchscreens, is on the hunt for a dynamic...
-
Central Coast, Österreich Buscojobs VollzeitAt AMPECO, we are accelerating positive change and transformation toward clean technologies.We enable businesses with innovative software solutions in the e-mobility and energy sector.SaaS companies use our product to manage their EV charging infrastructure, processes, and energy efficiency.It's offered as a white-label product and is already used by...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSelect how often (in days) to receive an alert : Office Location : Darwin, Northern Territory, AU, 0800 Company : NEC Corporation About the role As a Customer Success Manager at NEC Australia, you will take on a pivotal role by leading and driving our Managed Services for a government client.As the Customer Success Manager, you will serve as the primary...
-
Associate Customer Success Manager
vor 20 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitAssociate Customer Success Manager Apply locations: Eight Mile Plains, Queensland, AustraliaTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: JR101032 First Things First - What We Can Offer You Ground-breaking parental leave program Up to 4 weeks' annual "Work from Anywhere" benefit Second-to-none product training Opportunities for growth,...
-
Darktrace | Customer Success Manager
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of...
-
Customer Success Manager
Vor 4 Tagen
Central Coast, Österreich Sofico Nv VollzeitThe RoleRelational DevelopmentIn this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned.You will conduct regular meetings to review progress, address challenges, and plan future actions.Implementing a governance model to manage relationships and commercial activities post...
-
Customer Success Manager
Vor 4 Tagen
Central Coast, Österreich Cority VollzeitCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works.For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most...
-
Customer Success Manager
Vor 4 Tagen
Central Coast, Österreich Boomi VollzeitAbout Boomi and What Makes Us SpecialAre you ready to work at a fast-growing company where you can make a difference?Boomi aims to make the world a better place by connecting everyone to everything, anywhere.Our award-winning, intelligent integration and automation platform helps organizations power the future of business.At Boomi, you'll work with...
-
Customer Success Representative
vor 19 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Success Representative Job no: 524888Brand: Corporate TravellerWork type: Full timeLocation: New South Wales, Queensland, South Australia, Victoria, Western AustraliaCategories: Corporate & Group TravelAbout the Opportunity The purpose of the Customer Success Team is to drive customer retention and advocacy across the largest subsection of the...
-
Customer Onboarding Manager
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usHi there!We are Insider, a B2B SaaS company that drives growth for its clients around the world.How are we achieving this?We are connecting data across channels, predicting future behavior with AI, and individualizing...
-
Darktrace | Customer Success Manager
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber...
-
Buscojobs | Group Bayport | Senior Manager
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitJob Title : Senior Manager - Customer Success (CS) About Company : Group Bayport, a US Headquartered Organization, is a rapidly growing global e-Commerce, B2B2C, B2B, and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz,...
-
Senior Customer Success Manager, Mid-Market | Anz
vor 20 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitWho are we?HubSpot is a leading customer relationship management (CRM) platform for scaling companies.Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses.It's our mission to not just help them grow, but to help them grow better.At HubSpot, we believe that our values live in our...
-
Customer Support And Success Specialist
Vor 3 Tagen
Central Coast, Österreich Huntsbot VollzeitCustomer Support and Success Specialist (Australia)Customer SupportContract$25k/yearOceania Only1 days agoDescriptionHej!We're Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark.We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook.No one likes to do mileage documentation - so we try to remove this tedious...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the role As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable strategic customers that realize full value from the platform and partnership.You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the...
-
Technical Success Engineer
vor 19 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitThe Technical Success Engineer at Splunk is a critical team member responsible for the technical health of our customers.You will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures and technical best practices to ensure customers remain successful and realize...
