Business Banking Consultant
vor 4 Wochen
Job Title: Business Banking Consultant Department: SB Small Business & Deposits Cust
Division: Suncorp Bank
Location: Brisbane
About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role Are you ready to embark on an exciting journey supporting small business customers? We're on the lookout for Business Banking Consultants in our Small Business Contact Centre. Join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD.
As a Business Banking Consultant, you will support customers via inbound calls with Business Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
What will your day look like? As a Business Banking Consultant, you will:
Respond to incoming calls from Business Banking customers Complete follow-up tasks that require outbound calls to Business Banking customers Work within a quality driven and compliant environment Manage complaints within required timeframes, policy and procedures. Collaborate across channels to meet customer needs. What will you bring? To grow and be successful in this role, you will ideally bring the following:
Previous Banking customer service/sales experience (not mandatory) Experience within a contact centre environment or an operational/support role preferred. High level computer literacy and navigation skills. Experience in delivering high quality customer experience within required timeframes. Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures. Good problem solving and negotiation skills. Effective interpersonal and communication skills (written & verbal). Demonstrated ability to work as a supportive team member. Committed to self-development and opportunities to increase capability in role. Demonstrated ability to work within a compliance environment. So why join us? At ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. You'll have the resources, opportunities, and support you need to take the next big step in your career. We offer flexible working arrangements to help our people 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, please let us know in your application.
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Business Banking Consultant
vor 4 Wochen
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitJob Title: Business Banking ConsultantDepartment: SB Small Business & Deposits CustDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive...
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