Sales Development Representative

vor 4 Wochen

Brisbane, Österreich Texthelp Ltd Vollzeit

The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.
Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people's lives and on society.
We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.
The combined organization employs over 600 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia.
We plan to reveal our new brand later in 2024, but for now the messaging and any correspondence for this role will come from Texthelp/n2y. We're extremely proud to be on this journey, and hope you can join us
About the role
At Texthelp, we know that the key to growth is in a high-performing sales team. That's why we're seeking a Sales Development Representative (SDR) to find and screen potential customers who can benefit from our products and services.
Our SDR team is growing and as the first line of communication with prospects, SDRs have a strong understanding of the sales process. They excel at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with the ability to showcase our offerings in a compelling way.
Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability. The Sales Development Representative leads proactive outbound prospecting, inbound lead qualification and converts marketing qualified leads (MQLs) to sales qualified leads (SQLs), screening their true intention to buy, to help build a strong sales pipeline.
Main Responsibilities

Ensure the acquisition/business development sales teams have quality appointments by making outbound calls to qualified leads
Conduct/perform prospecting activities including making cold calls, sending emails, delivering on social strategies, etc
Manage all business-related activities at the forefront of the sales process on Marketing Qualified Leads (MQLs)
Qualify, nurture, manage and convert MQLs to Sales Qualified Leads (SQLs) using a systematic process developed through collaboration with sales and marketing leaders
Perform qualification process on both MQLs and outbound outreach leads from cold calling
Explain Texthelp products to prospects including inbound marketing leads and outbound prospecting leads from cold calling
Perform sales presentations over the phone, web and in-person as needed
Produce creative strategies for targeting decision-makers at prospect accounts in order to book sales appointments and influence company revenue
Make effective use of CRM to track, assign, and qualify leads
Maintain pipeline of prospects via Outreach Sales Enablement platform and achieve agreed targets of booked meetings for acquisition team
Accurately update and maintain internal records and systems
Ensure the start of the customer journey reflects our business in a positive light
Generate reports as required to track business metrics

Essential Criteria

Track record of timely response to customers over phone and email
Highly driven and self-motivated with a strong work ethic and a desire to achieve and exceed targets.
Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
Previous experience working in an office environment

Desirable Criteria

Previous experience in a sales or customer service role
Experience delivering online demonstrations
Keen to learn and comfortable in an agile environment
Passion for education and technology
Experience of leveraging social media platforms and developing an established network to build personal and company brand (e.g. LinkedIn)
IT skills with experience using Google Suite or Microsoft Office including Sheets or Excel.

If you think you have what we are looking for please complete an application on our website by the closing date of Wednesday 11th September 2024 at 5pm.
We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process
To help reduce the possibility of unconscious bias we ask that candidates do not include photographs on their CVs.
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