Kennards Hire | Specialist Hire Controller
Vor 4 Tagen
We're the largest family-owned equipment hire company in Australia and New Zealand.We'll back you all the way with the tools and resources you need to succeed.Collaborative, team-focused environment that promotes success and learning.79,951 salary package including super + profit share.With Kennards Hire You CanAs a company that's been around since 1948, we know what matters most: family, and it's at the heart of everything we do.
We're committed to growing sustainably and innovating in ways that benefit our people, our customers, and our business.
Our mission is clear: we want to be the best hire company in the world.About the roleReporting to the Specialist Manager, the Specialist Hire Controller is part of the Adelaide Distribution Centre where several specialist businesses may be located.
The role brings a customer-centric focus to our specialist product by providing a customised solution to meet the customer expectation of our equipment expertise.The Specialist Hire Controller will love dealing directly with our customers.
They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.This role requires you to:Provide exceptional customer service at all times in accordance with our 'Every Customer a Raving Fan' value.Assist customers over the phone using the reservation prompt script at the front desk.Create, update, and finalise hire schedules.Coordinate customer hire contracts and branch administration.Make recommendations about complementary equipment or products that will support the customer's needs.Support the Branch team by unloading, loading, and delivering equipment, servicing, and cleaning equipment.Maintain a good knowledge of our range of gear to help find the best solutions for our customers.Process payments in accordance with the creation, cycle billing, and completion of hire schedules.Open and close the branch as required.Clean and maintain the branch showroom, yard, and storage spaces.About youPrevious experience in a customer service role, and a genuine interest in helping others.Strong experience in sales administration.A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes.Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities.An interest in mechanics and construction equipment and a desire to learn.Join our teamYou can always tell someone who works at Kennards Hire.
They're well-rounded, fair-dinkum, and damn good at what they do.
You'll be trusted as part of our family, supported to lead in many ways, and have opportunities to develop and grow your expertise.
There's also a great range of employee benefits and rewards on offer including:All the training and development you need to build a successful career with us.Pathways to pursue your career, nationally and internationally.Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty).Opportunity for profit share.Great employee discount rates on our hire gear.Our annual awards night, team BBQs, and many other fun social events.So, whether you're starting out, switching roles, changing industries, or ready to make your next career move, with Kennards Hire you can.Simply hit the Apply button and we look forward to talking with you#J-18808-Ljbffr
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Kennards Hire | Specialist Hire Controller
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