Field Dispatch Coordinator
vor 2 Monaten
Hello
To apply to the job you were interested in, please create a Workday account.
If you already have an account, please sign in.
We look forward to learning more about youField Dispatch CoordinatorLocation: Silverwater, New South WalesTime Type: Full timePosted On: Posted YesterdayJob Requisition ID: REQ_42887Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.Job Details:Job Summary:The Field Dispatch Coordinator is responsible for coordinating field technicians and other available resources for optimum efficiency in responding to customer requests and to contribute to the achievement of contractual KPI/SLA targets.Essential Job Duties and Responsibilities:Work closely with the Field Services Supervisors to ensure efficient coordination and dispatch of field services personnel.Schedule and dispatch field services personnel to appropriate locations in accordance with customer requests and needs, ensuring the agreed service level targets are maintained at all times.Ensure distribution of preventative maintenance jobs are done in line with monthly schedules and SLAs.Review and adjust scheduling as new requests are received to ensure SLAs are maintained.Prioritize all requests as per the SLA and log them into the IT Service Management (ITSM) system.Allocate requests to the appropriate 2nd and 3rd level support teams.Receive and respond to incoming calls, emails and faxes from internal and external stakeholders in a prompt, professional and courteous manner.Facilitate communication with customers as required, keeping them informed of the progress of their request, notifying them of impending changes or agreed outages.Monitor progress of requests to ensure they are escalated in a timely manner to support Cubic's contractual service level targets.Escalate to the Team Leader situations of significance or those that are not resolved in a timely manner, or requests in breach of agreed service level targets.Effectively liaise and engage in productive work relationships with other team members, supervisors, internal and external stakeholders.Ensure accuracy of data captured for fault management, preventative maintenance and reporting in the Service Management Tool.Exchange and share knowledge across all products.Work as a team member supporting the Operations team to ensure customer satisfaction.General Duties and Responsibilities:Comply with Cubic's Quality Management System.Comply with Cubic Occupational Health, Safety and Environment policies and procedures.Comply with security in accordance with established policies and procedures of the organization.Comply with Cubic Human Resources Procedures.Other duties as requested.Minimum Job Requirements:Skills/Experience/Knowledge:Essential:Strong teamwork skills in resolving issues and maintaining clear communication between teams.Comprehensive computer and operating system knowledge and proficiency using Microsoft Excel and Outlook.Ability to stay organized and maintain attention to detail even when handling multiple service orders.Experience working closely with customer service teams and other departments to ensure service coordination.Interpersonal skills, such as telephone skills, communication skills, active listening, and customer focus.Typing skills to ensure quick and accurate entry of service request details.A good geographical knowledge of the service area (Sydney basin and surrounding districts).Desirable:Previous experience in coordinating and dispatching field technicians or service teams.Service Now Experience.Understanding of operations, first line maintenance of devices.Demonstrated experience resolving scheduling conflicts, last-minute changes, or other challenges.Experience maintaining records of service calls, technician performance, and customer feedback.Personal Qualities:Customer service focus.Excellent communication skills, both oral and written.The ability to effectively liaise with all levels of internal and external stakeholders.Excellent time management skills with the ability to multi-task.Self-motivated with the ability to work in a fast-moving environment.High level of proficiency in written and verbal communication.Ability to stay focused and calm under pressure.Professional appearance, attitude and conduct.Professional and positive can-do attitude.Highly developed customer service skills evidenced in representing the organization through courteous and professional dealings with all stakeholders.Ability to adapt to changes quickly in a services management environment.Condition of Employment:Successful outcome of a National Police Check.The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements.
Duties, responsibilities and requirements may change over time and according to business need.Worker Type:Employee#J-18808-Ljbffr
-
Field Dispatch Coordinator
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitHello!To apply to the job you were interested in, please create a Workday account.If you already have an account, please sign in.We look forward to learning more about you!Field Dispatch Coordinator Location: Silverwater, New South Wales Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: REQ_42887 Business Unit: Cubic Transportation Systems...
-
Field Dispatch Coordinator
vor 1 Monat
Sydney, Österreich Cubic Corporation VollzeitHello!To apply to the job you were interested in, please create a Workday account.If you already have an account, please sign in.We look forward to learning more about you! Field Dispatch CoordinatorLocation: Silverwater, New South WalesTime Type: Full timePosted On: Posted YesterdayJob Requisition ID: REQ_42887Business Unit:Cubic Transportation...
-
Field Dispatch Coordinator
vor 2 Wochen
Sydney, Österreich Cubic - Global VollzeitBusiness Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.Led by our...
-
Dispatch Coordinator
vor 4 Wochen
Sydney, Österreich Randstad Australia VollzeitAbout Our Client:We are currently seeking an experienced Dispatch Coordinator to join our client in the logistics sector, located in the heart of Auburn. Our client values a positive attitude, loyalty, and excellent communication skills.Key Responsibilities as the Dispatch Coordinator:Answering phones - updating clients re delays, issues with driversGeneral...
-
Dispatch Coordinator
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitJoin Australia's leader in sustainable, total waste management solutions.Dispatch Coordinator About Us Join us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed...
-
Dispatch Coordinator
vor 2 Monaten
Sydney, Österreich Cleanaway Pty VollzeitJoin Australia's leader in sustainable, total waste management solutions.Dispatch CoordinatorAbout Us Join us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed...
-
Dispatch Coordinator
vor 2 Monaten
Sydney, Österreich Cleanaway Pty VollzeitJoin Australia's leader in sustainable, total waste management solutions.Dispatch CoordinatorAbout UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed...
-
Vehicle Dispatch, Routing
vor 4 Wochen
Sydney, Österreich Randstad Australia VollzeitAbout Our Client: We are currently seeking an experienced Dispatch Coordinator to join our client in the logistics sector, located in the heart of Auburn.Our client values a positive attitude, loyalty, and excellent communication skills.Key Responsibilities as the Dispatch Coordinator: Answering phones - updating clients re delays, issues with drivers...
-
Vehicle Dispatch, Routing
vor 4 Wochen
Sydney, Österreich Randstad Australia VollzeitAbout Our Client: We are currently seeking an experienced Dispatch Coordinator to join our client in the logistics sector, located in the heart of Auburn.Our client values a positive attitude, loyalty, and excellent communication skills.Key Responsibilities as the Dispatch Coordinator: answering phones - updating clients re delays, issues with drivers...
-
Despatch Coordinator
vor 4 Wochen
Sydney, Österreich Https:Arcstaff.Com.AuSitemap.Xml VollzeitWe have an exciting opportunity for a hardworking dispatch Coordinator to join our client's team in Horsley park.We currently have a position available commencing ASAP – temp to perm with Salary on offer for the permanent position.Morning shift 6am to 2pm.Australian owned and operated, Our client manufactures and markets cutting-edge acoustic and fire...
-
Despatch Coordinator
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitWe have an exciting opportunity for a hardworking dispatch Coordinator to join our client's team in Horsley park.We currently have a position available commencing ASAP – temp to perm with Salary on offer for the permanent position.Morning shift 6am to 2pm.Australian owned and operated, Our client manufactures and markets cutting-edge acoustic and fire...
-
Field Education Coordinator
vor 3 Wochen
Sydney, Österreich 4C Recruitment Solutions VollzeitOpportunity to join well regarded Membership Services Organisation.As a Field Education Coordinator you will provide an important role in co-ordinating the field education experience for registered students.Working closely with multiple stakeholders you will collaborate ensuring high quality field education placements.Specifically your role includes the...
-
Dispatch/Driver (Manual)
vor 3 Monaten
Sydney, Österreich Talent Focus Recruitment VollzeitThe Role: Dispatch Coordinator/Delivery Driver (Manual)at a workshop in Matraville.This role is perfect for an honest, hardworking, and reliable individual who thrives in a dynamic environment.Your responsibilities will include: Dispatching and receiving items to/from clients and suppliers Managing warehousing and storage of all items delivered to the...
-
Field Education Coordinator
Vor 5 Tagen
Sydney, Österreich Navitas VollzeitAt ACAP we change lives.We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in...
-
Navitas | Field Education Coordinator
Vor 5 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitAt ACAP we change lives.We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in...
-
Logistics Coordinator
vor 2 Monaten
Sydney, Österreich Freshwater Group VollzeitLogistics Coordinator FWG48001 North Sydney, NSW An Australian company at the forefront of concentrated solar thermal power (CSP) technology has developed innovative CSP systems designed to generate, store, and dispatch carbon-free, utility-scale electricity and industrial heat. They are currently developing a commercial scale power plant and a green...
-
Logistics Coordinator
vor 2 Monaten
Sydney, Österreich Freshwater Group VollzeitLogistics CoordinatorFWG48001North Sydney, NSW An Australian company at the forefront of concentrated solar thermal power (CSP) technology has developed innovative CSP systems designed to generate, store, and dispatch carbon-free, utility-scale electricity and industrial heat. They are currently developing a commercial scale power plant and a green methanol...
-
Warehouse Sample Coordinator
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitFull-time Position – in Kings Park, Sydney About the Company In business for over 40 years, Academy Tiles is Australia's leading supplier of creative tiles and unique mosaics, which we import from Italy, Spain and Japan.We have sales staff in Sydney and Melbourne, who sell our upmarket tiles to our customers across Australia.About the Role We are seeking a...
-
Warehouse Sample Coordinator
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitFull-time Position – in Kings Park, Sydney About the Company In business for over 40 years, Academy Tiles is Australia's leading supplier of creative tiles and unique mosaics, which we import from Italy, Spain and Japan.We have sales staff in Sydney and Melbourne, who sell our upmarket tiles to our customers across Australia.About the Role We are seeking a...
-
Logistics Coordinator
vor 1 Monat
Sydney, Österreich Randstad Australia VollzeitThe Company:This is your opportunity to join a unique, Australian FMCG boutique, offering their niche products and expertise to a vast range of clients across the nation. The Role:As the Logistics Coordinator you will work amongst a small, tight knit team, offering inventory support, sales administration and handling the supply chain functions. The core...
