Service Delivery Manager
vor 3 Wochen
19th December, 2024 At MSWA, we are committed to supporting individuals living with neurological conditions such as MS, Motor Neurone Disease, Parkinson's, Huntington's, Acquired Brain Injury, and Stroke.
We provide compassionate in-home care designed to help our clients live their best lives in the comfort of their own homes.
As the Service Deliver Manager, you will lead a team of community leaders, helping them deliver exceptional, personalised care.
You will play a key role in creating an environment that promotes Life not Limits
Your responsibilities will include: Leading and inspiring a team of community leaders, area planner and schedulers to deliver outstanding care and service.
Identifying opportunities for improvement in service delivery and supporting team in achieving KPIs and employee and client engagement goals.
Developing and refining processes to foster a seamless and positive work culture.
Providing expert advice and guidance on funding streams, ensuring MSWA's compliance with quality and regulatory standards.
Strengthening the sustainability and efficiency of our services to meet the growing demand for care.
Work with colleagues and peers to drive growth across the organisation.
Our must-haves and a bit about you... We are looking for someone who has a clear understanding of NDIS and HCP systems and processes, can demonstrate the ability to communicate effectively and build strong relationships with internal and external stakeholders.
NDIS Worker Screening clearance required (We can help you obtain this)
Experience in people management and conflict resolution A good understanding of incident management Excellent time management skills and tech-savvy Experience in rostering is highly advantageous Join MSWA and be part of a passionate team that's making a meaningful difference in the lives of individuals with neurological conditions across the community.
And the benefits?
As a not-for-profit organisation we are fortunate to be able to offer generous salary packaging options to all our employees.
Currently up to $18,500 can be packaged to cover things like living expenses, mortgage payments, or car leasing – this means you pay less tax on your income
We also offer generous leave policies, discounts on major retailers and an opportunity to do (what we think is) challenging and rewarding work every day.
But above all you will be a part of our purpose at MSWA to empower Western Australians living with neurological conditions to live their best life.
Do you believe in life not limits?
If you're prepared to join us in making a significant impact, apply now and let's discuss what life at MSWA looks like.
Please note shortlisting and interviews will be conducted in early January 2025.
For a confidential conversation, please email ******.
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