Guest Service Ambassador

vor 2 Wochen

Gold Coast, Österreich Tideri Jobbörse Vollzeit

Front Office & Guest Services (Hospitality & Tourism)
Full time
Salary: $61,750 + superannuation + 17.5% leave loading
Meriton Suites invites you to explore a rewarding career path as Guest Service Ambassador at our brilliant Broadbeach location.

About the Role
As a Guest Service Ambassador, you will be a naturally welcoming individual with the ability to deliver warm and authentic service in every interaction.
You will play a vital role in crafting memorable experiences for our guests while representing Meriton Suites' core values.
You will participate in the daily operations of our Porter Desk and Front Desk if required, which includes handling general enquiries or concerns and assisting with guest luggage for arrivals and departures.

You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra, and Melbourne.

Your key responsibilities:
Be the face of Meriton Suites and warmly welcome all guests.
Champion Meriton Suites products and services, along with local attractions and events – be the go-to person to provide recommendations and assist with general enquiries.
Ensure the smooth delivery of authentic service while handling any concerns.
Build and strengthen relationships with new guests and Meriton Suites' brand advocates to secure returning stays.
Effectively communicate and liaise with all departments to ensure the comfort, security, and safety of our guests, as well as their enjoyment during their stay.
Monitor public areas to ensure Meriton Suites standards are maintained.
Organise luggage storage and delivery.
Assist with Front Desk check-ins, check-outs, and telephone duties when necessary.
To be successful in this role you will have:
Previous experience in customer service.
Similar experience in a 4-star or 5-star hotel is advantageous.
A warm, people-oriented demeanour.
Knowledge of the local area including transport and attractions.
Impeccable grooming and presentation.
A passion for creating a memorable first and last impression.
Ability to work in a team environment and under pressure.
Full availability to work a 7-day rotating roster.
Why Meriton Suites?

Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally.
Base + Super + 17.5% Annual leave loading for award-based employees.
Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra, and Melbourne.
'Merit Academy' our online training platform to further develop your skills and knowledge.
Paid Parental leave.
Access to Employee Assistance Program (EAP) to provide professional and personal advice.
Friends and Family discounts.
Team activities and social events.
Induction program for all new starters.
If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application.
Permanent residents only may apply.
Please note that we will not consider external agencies as recruitment for this role is handled internally.

Your application will include the following questions:
Do you have customer service experience?
How many years' experience do you have as a Service Ambassador?
Which of the following statements best describes your right to work in Australia?
Are you available to work on a rotating roster?
What's your preferred work type?
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