Lead Support Engineer

vor 1 Monat

Perth, Österreich Tideri Jobbörse Vollzeit

Adelaide SA, Brisbane QLD, Canberra ACT, Darwin NT, Hobart TAS, Melbourne VIC, Perth WA, Sydney NSW
The Bureau of Meteorology is seeking a qualified Senior End User Computing (EUC) Support Engineer Lead to provide Level 1 & Level 2 Information and Communications Technology (ICT) technical support in all its offices – Nationwide (including Bureau remote offices) as part of a team spread across multiple offices.
The successful applicant will be a key member of the Service & Infrastructure Management – End User Services (EUS) section within the Data and Digital group and on a day-to-day basis provide end user support to subscribers of ICT services including (not limited) to auditing, configuration, maintenance including support of software, hardware, and associated peripherals within supported ICT operating environments namely - Windows, Linux, and Apple environments.
The successful applicant will also be expected to provide advice, recommendations and report on all matters pertaining to ICT on both corporate and operational support related to the flow of meteorological information.
In addition, the successful applicant will be required to provide proficient support (not limited) local area network, video conferencing including telephony technology, mobile telephony including support for a varied collaborative systems/application tools set.
If an applicant is successful:
The applicant will be ITIL certified and will be expected to participate in the development, implementation, and continuous service improvements.
The applicant will have proven practical experience in dealing with internal colleagues including senior leaders and external customers including vendors.
The applicant will hold a Baseline security clearance, upgrading to Negative Vetting Level 1 (requirement for this role).
The applicant will have proven excellent written and verbal communication skills which will be required to liaise with internal colleagues, support teams, management, customers including vendors.
The applicant may be required to be available for on-call roster basis - applicable penalties applied.
The key duties of the position include: The responsibilities of the role include but are not limited to:
Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.
Established system administration skills across supported operating environments (Windows, Linux and Apple) including ability to apply security practices being adopted/mandated across meteorological systems.
Provide strong leadership for services being delivered, demonstrating innovating qualities and continuous improvement to functions aligned to their remit including coaching/mentoring and demonstrating leadership characteristics.
Provide specialist advice on ICT systems for environments supported including an ability to manage tight timeframes, setting priorities, meeting tight timelines/deadlines and continuously developing new or established workflows/procedures aligned to practices being undertaken in achieving team goals which are aligned to the group's vision and mission with an emphasis on providing continuous service improvements.
Provide oversight and support (locally and via remote control toolsets) of computing infrastructure, including, and not limited to hardware and software for all areas of responsibility.
Provide proficient advice and recommendations including being able to report on all matters pertaining to ICT aligned to the EUS services remit.
Promote the "shift-Left" strategy across EUS with the focus on continuous process improvements with a focus on self-service.
Utilise analytical skillset including an ability to contribute into ICT continuity/improvement processes which will feed into overall Business continuity processes and Disaster Recovery Plans for areas of responsibility.
Utilise knowledge base techniques in providing prompt service delivery including demonstrated customer service techniques.
Utilise problem solving skills and an ability to coordinate activities with other subject matter experts including external parties such as vendors when required.
Engage with key stakeholders on a range of ICT matters, providing advice and feedback with a view to resolve or triage with an emphasis of service improvement including (not limited) attending key stakeholder forums and leadership forums.
Proven understanding of ITIL concepts with a focus on Incident, Problem and Change Management.
Use sound liaison and communication skills (written and verbal) and the ability to provide input into: Standard Operating Procedures (SOP) Knowledge Base (KB) Proficiently resolving service requests/incidents whilst managing expectations (measured against SLA's and KPIs) Contribute into ICT continuity group plans Use IT Service Management processes to support services and requests, including ITIL service delivery for matters pertaining to all EUS services.
Work flexibly and cooperatively with others to achieve team goals.
Set work priorities, meet deadlines, and continuously develop workflows and procedures aligned to practices being undertaken with an emphasis of providing continuous service improvements.
Actively apply the principles and practices of Workplace Health and Safety, Workplace Diversity, Participative Workplace Practices, and other elements of the Bureau's Social Justice Strategy.
Getting to know the Bureau of Meteorology The Bureau of Meteorology is one of the few organisations that touches the lives of all Australians and all Australia, every day.
The Bureau works across Australia and remote islands, providing services from the Antarctic to beyond the equator, and from the Indian Ocean to the Pacific.
We are Australia's national weather, climate and water agency, in the Agriculture, Water and Environment portfolio of the Australian Government, operating under the authority of the Meteorology Act 1955 and the Water Act 2007.
We provide data, information, knowledge, insight and wisdom to help Australians prepare and respond to the realities of their natural environment, including droughts, floods, fires, storms, tsunami and tropical cyclones.
Our products and services include observations, forecasts, analysis and advice covering Australia's atmosphere, water, oceans and space environments.
We undertake focused scientific research in support of our operations and services.
Through regular forecasts, warnings, monitoring and advice, we provide one of Australia's most fundamental and widely used public services.
We have strong relationships with our customers, partners and stakeholders in Australia, including the Australian Community and the emergency services sectors, all-levels of Government, and focus sectors including aviation, agriculture, energy and resources, national security and water.

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