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Senior Administrator
vor 2 Wochen
About the role
Aquila Super is seeking a highly organised and client-focused Senior Administrator / Client Relationship Manager to join our dynamic team in Canberra, ACT.
This full-time role will be responsible for providing exceptional administrative and client relationship support to our growing business.
What you'll be doing
Establish and maintain positive relationships with our clients by understanding their needs and challenges.
Act as a liaison between clients and internal teams to ensure client requirements are met.
Assist with planning workloads, monitoring daily workflows and provide support to the team to meet deadlines and client expectations
Managing shared admin inbox, delegating tasks to the admin team and responding to client requests.
Map and track job progress from beginning to end, ensuring high quality control of the final documents provided to the clients.
Address and resolve client issues in a timely and effective manner.
What we're looking for
Minimum 5 years' experience in a similar senior administrative or client-facing role
Excellent organisational and time management skills with the ability to prioritise effectively
Strong customer service orientation and the ability to build positive relationships with clients
Proficient in the use of Microsoft Office suite (Word, Excel, PowerPoint)
Exceptional written and verbal communication skills
Attention to detail and a problem-solving mindset
Experience working in the financial services industry is highly desirable
What we offer
At Aquila Super, we are committed to creating a positive and supportive work environment for our employees.
We offer a range of competitive benefits, including:
- Occasional flexible work arrangements- Professional development opportunities- Attractive remuneration
About us
Aquila Super is a leading provider of self-managed superannuation fund services in Australia.
With over 20 years of experience, we are dedicated to helping our clients achieve their financial goals and secure their future.
Our company culture is built on a foundation of integrity, innovation, and a commitment to exceptional client service.
If you are an experienced administrator with a passion for client service, we encourage you to apply for this exciting opportunity.
This position is available from January 2025.
Click the 'Apply Now' button to submit your application.
