Amazon | Head Of Amazon Strategic Account Services, Amazon | Sydney
Vor 5 Tagen
Head of Amazon Strategic Account Services, Amazon
Job ID: 2844101 | Amazon Commercial Services Pty Ltd
We're seeking an experienced and dynamic leader to serve as the Head of Strategic Account Services.
This role will be responsible for overseeing the transition of our Strategic Account Services program from pilot to public launch, managing a high-performing team of Marketplace Consultants and Program Managers as well as overseeing the launch of Premium Selling Partner Support, and implementation of an offshore differentiated issue resolution team.
The ideal candidate will have a proven track record of driving growth, fostering innovation, working with global Stakeholders and delivering exceptional Seller experience in a fast-paced environment.
This position offers a unique opportunity to shape the future of our Strategic Account Services program and make a significant impact on our organization's growth.
The ideal candidate will be a visionary leader who can inspire and guide their team to new heights of success.
Key job responsibilities
Program Development and Launch:
Lead the strategic transition of the Strategic Account Services program from pilot to full-scale public launchDevelop and implement a comprehensive go-to-market strategyCollaborate with cross-functional teams to ensure seamless integration of the program across the organizationTeam Leadership and Management:
Directly recruit, manage and mentor a team of Marketplace Consultants, Team Leads and Program Managers reaching to a team of 20 by EOY 2025Foster a culture of high performance, innovation, and continuous improvementBuild and implement Learning & Development programs to enhance team capabilities and ensure consistent service deliveryLaunch, develop and indirectly manage an offshore RBS team of 5 HCStrategic Planning and Execution:
Define and drive the long-term vision and strategy for the Strategic Account Services divisionSet goals and KPIs for the team and programRegularly review and optimize processes to improve efficiency and effectivenessExecute the launch of Premium Selling Partner SupportSeller Relationship Management:
Serve as the senior point of contact for key strategic accountsEnsure the delivery of high-quality, value-added services to SellersIdentify and capitalize on opportunities for upselling and cross-sellingRevenue Growth and Business Development:
Drive revenue growth through the expansion of existing accounts and acquisition of new clientsDevelop and maintain strategic partnerships to enhance service offeringsCollaborate with Sales and Marketing teams to create compelling value propositionsDevelop a thorough understanding of the e-commerce industry and competitive environmentFinancial Management:
PnL Ownership – manage budget and resources effectivelyForecast revenue and expenses accurately, including onshore, offshore HC.Identify and implement cost-saving measures without compromising service qualityReporting and Analytics:
Develop and maintain robust reporting systems to track program performanceAnalyze data to derive actionable insights and inform strategic decision-makingPresent regular updates to senior leadership on program progress and outcomes
A day in the lifeYour day might involve strategizing with your team on program improvements, analyzing performance metrics, and meeting with key stakeholders to discuss growth opportunities.
You'll balance strategic thinking with hands-on leadership, ensuring your team is empowered to deliver exceptional seller experiences.
BASIC QUALIFICATIONS
- Experience analyzing data and best practices to assess performance drivers
Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similarExperience influencing internal and external stakeholdersBachelor's degree in Business, Marketing, or related field; MBA preferred10+ years of experience in account management, consulting, or related fieldsProven track record of successfully launching and scaling programs or servicesExceptional leadership skills with experience managing senior-level direct reportsStrong strategic thinking and problem-solving abilitiesExcellent communication and interpersonal skillsDeep understanding of marketplace dynamics and digital business modelsExperience with data analysis and performance metricsPREFERRED QUALIFICATIONS
- 7+ years of team management experience
Strategic planning and executionProject managementFinancial acumenClient relationship managementAbility to thrive in a fast-paced, dynamic environmentAmazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Posted:
December 2, 2024 (Updated 2 days ago)
#J-18808-Ljbffr
-
Sydney, Österreich Amazon VollzeitHead of Amazon Strategic Account Services, AmazonJob ID: 2844101 | Amazon Commercial Services Pty LtdWe're seeking an experienced and dynamic leader to serve as the Head of Strategic Account Services.This role will be responsible for overseeing the transition of our Strategic Account Services program from pilot to public launch, managing a high-performing...
-
Sydney, Österreich Amazon VollzeitHead of Amazon Strategic Account Services, AmazonJob ID: 2844101 | Amazon Commercial Services Pty LtdWe're seeking an experienced and dynamic leader to serve as the Head of Strategic Account Services. This role will be responsible for overseeing the transition of our Strategic Account Services program from pilot to public launch, managing a high-performing...
-
Sydney, Österreich Amazon VollzeitHead of Amazon Strategic Account Services, AmazonJob ID: 2844101 | Amazon Commercial Services Pty LtdWe're seeking an experienced and dynamic leader to serve as the Head of Strategic Account Services. This role will be responsible for overseeing the transition of our Strategic Account Services program from pilot to public launch, managing a high-performing...
-
Sydney, Österreich Amazon Vollzeit- Experience analyzing data and best practices to assess performance drivers - Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar - Experience influencing internal and external stakeholders - Bachelor's degree in Business, Marketing, or related field; MBA preferred -...
-
Account Manager, Amazon Strategic Account Services
vor 2 Monaten
Sydney, Österreich Amazon VollzeitAccount Manager, Amazon Strategic Account ServicesAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners?The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection, and...
-
Account Manager, Amazon Strategic Account Services
vor 2 Monaten
Sydney, Österreich Amazon VollzeitAccount Manager, Amazon Strategic Account ServicesJob ID: 2803810 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with...
-
Sydney, Österreich Amazon VollzeitAccount Manager, Amazon Strategic Account ServicesJob ID: 2803810 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with...
-
Account Manager, Amazon Strategic Account Services
vor 4 Wochen
Sydney, Österreich Amazon VollzeitAccount Manager, Amazon Strategic Account ServicesJob ID: 2803810 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with...
-
Account Manager, Amazon Strategic Account Services
vor 3 Wochen
Sydney, Österreich Amazon VollzeitAccount Manager, Amazon Strategic Account ServicesJob ID: 2803810 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with...
-
Sydney, Österreich Amazon VollzeitAccount Manager, Amazon Strategic Account ServicesAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection, and...
-
Sydney, Österreich Amazon VollzeitMarketplace Consultant, Amazon Strategic Account ServicesAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and...
-
Sydney, Österreich Amazon VollzeitSenior Program Manager, Amazon Strategic Account ServicesJob ID: 2816648 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly...
-
Sydney, Österreich Amazon VollzeitSenior Program Manager, Amazon Strategic Account ServicesJob ID: 2816648 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly...
-
Sydney, Österreich Amazon VollzeitSenior Program Manager, Amazon Strategic Account ServicesJob ID: 2816648 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly...
-
Sydney, Österreich Amazon VollzeitSenior Program Manager, Amazon Strategic Account ServicesJob ID: 2816648 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly...
-
Sydney, Österreich Amazon VollzeitSenior Program Manager, Amazon Strategic Account ServicesJob ID: 2816648 | Amazon Commercial Services Pty LtdAre you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly...
-
Sydney, Österreich Tideri Jobbörse VollzeitHead of Amazon Strategic Account Services, Amazon Job ID: 2844101 | Amazon Commercial Services Pty Ltd We're seeking an experienced and dynamic leader to serve as the Head of Strategic Account Services.This role will be responsible for overseeing the transition of our Strategic Account Services program from pilot to public launch, managing a high-performing...
-
Sydney, Österreich Amazon VollzeitAccount Manager Intern, Amazon Global SellingDuration: The duration for this internship opportunity is from January to June 2025.Work Authorization: Applicants to this internship opportunity will need the work authorization for Singapore.Amazon is seeking a dynamic and motivated Account Manager Intern for the Amazon Global Selling business.This individual...
-
Head Of Amazon Global Selling, Sea
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2606027 | Amazon Asia-Pacific Holdings Private LimitedAmazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming...
-
Agency Development Manager, Amazon Ads
vor 4 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2828644 | Amazon Commercial Services Pty LtdAt Amazon Advertising, we create and deliver advertising solutions across Amazon's rapidly developing range of products and services.We believe that Agencies are a key strategic partner and build backwards from their needs.In order to accelerate the next phase of Amazon Advertising's development, we are...
