Senior Manager, Collections And Hardship
vor 4 Wochen
Senior Manager, Collections and HardshipRandstad is partnering with a reputable financial institution for a Senior Contact Centre Manager within their Collections & Hardships space.Key ResponsibilitiesCollections & Hardship Management:Oversee the full lifecycle of collections, from early-stage delinquency through to recoveries and debt sales for both secured and unsecured loans.Develop tailored collections strategies for different customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.Ensure all hardship cases are handled in line with regulatory requirements and company policies, while maintaining empathy and professionalism.Leverage multiple communication channels (SMS, email, inbound/outbound calls) to engage customers, and manage collections, repossessions, and asset disposal processes where required.Work closely with third-party collection agencies, recovery firms, and auction houses to ensure efficient, compliant recovery processes.Regularly review and improve hardship support programs to enhance customer outcomes.Collaborate with internal departments, including legal and compliance, to ensure all collections and hardship practices meet regulatory standards and deliver fair customer outcomes.Team Leadership & Development:Lead, mentor, and coach the collections and hardship teams, fostering a high-performance culture and planning for future team growth.Work closely with People & Culture to attract and retain top talent, ensuring ongoing team development through regular 1:1s and performance reviews.Promote a culture of continuous learning by collaborating with Learning & Development to enhance team members' skills and knowledge.Establish a strong communication framework within the team, ensuring feedback and insights are used to enhance the customer experience and operational performance.Operations & Process Management:Oversee the collections process across all stages - from early collections to recoveries - using a multi-channel approach.Manage relationships with third-party vendors, including collection agencies, recovery firms, and auction houses.Collaborate with key stakeholders on debt sales when required.Ensure the team meets service level agreements (SLAs) and consistently achieves quality standards.Handle escalated customer service issues, ensuring effective resolution while working closely with the Complaints team to address root causes and implement corrective measures.Identify opportunities for process optimization and the implementation of best practices across the collections function.Drive a culture of continuous improvement, ensuring the team adopts new technologies, methods, and systems to enhance efficiency and customer outcomes.Compliance & Risk Management:Ensure strict adherence to regulatory obligations, including the NCCP Act, Privacy Act, ASIC Regulatory Guides, and AML/KYC requirements.Monitor and ensure accurate reporting and data analysis, using insights to drive improvements and operational efficiency.Experience:Proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.Strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC.Demonstrated leadership skills with a track record of building and enabling high performance.Excellent relationship management skills, with experience working with external vendors and stakeholders.Strong analytical and problem-solving abilities, with a focus on recoveries and continuous improvement.Applications:If you feel your skills match the above criteria, please send your CV in MS Word format to Juanita Forster and click APPLY now Please note only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
#J-18808-Ljbffr
-
Randstad | Senior Manager, Collections And Hardship
vor 4 Wochen
Adelaide, Österreich Tideri Jobbörse VollzeitSenior Manager, Collections and Hardship Randstad is partnering with a reputable financial institution for a Senior Contact Centre Manager within their Collections & Hardships space.Key ResponsibilitiesCollections & Hardship Management: Oversee the full lifecycle of collections, from early-stage delinquency through to recoveries and debt sales for both...
-
Senior Manager, Collections And Hardship
vor 2 Wochen
Adelaide, Österreich Plenti Pty Limited VollzeitWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service.We are a dynamic and innovative business that is growing strongly.By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and...
-
Adelaide, Österreich Tideri Jobbörse VollzeitWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service.We are a dynamic and innovative business that is growing strongly.By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and...
-
Hardship Specialist
vor 4 Wochen
Adelaide, Österreich Plenti VollzeitWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Hardship Specialist
vor 4 Wochen
Adelaide, Österreich Everi Pty VollzeitWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Hardship Specialist
vor 2 Wochen
Adelaide, Österreich Plenti VollzeitWho is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology.Plenti is a dynamic and innovative business that is growing strongly.By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Adelaide, Österreich Efinancialcareers Ltd. VollzeitCapability Lead/Performance Coach: Collections and HardshipFull timeWe've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.It starts here.With Bendigo Bank… and you. Come and be part of our Mortgage Help team who actively engage...
-
Adelaide, Österreich Efinancialcareers Ltd. VollzeitCapability Lead/Performance Coach: Collections and HardshipFull timeWe've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.It starts here.With Bendigo Bank… and you.Come and be part of our Mortgage Help team who actively engage...
-
Adelaide, Österreich Tideri Jobbörse VollzeitCapability Lead/Performance Coach: Collections and Hardship Full time We've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.It starts here.With Bendigo Bank... and you.Come and be part of our Mortgage Help team who actively engage...
-
Collection Digitisation Manager
vor 4 Wochen
Adelaide, Österreich Department Of The Premier And Cabinet VollzeitRole ResponsibilitiesPlan, coordinate and monitor day-to-day operations of the Image Services TeamDevelop and implement streamlined workflows and proceduresCoordinate and monitor the copyright and licensing activities relating to imagesRole DetailsThe role develops and monitors streamlined workflows across digitisation, copyright, photography and wholesale...
-
Hardships & Collections Consultant
vor 1 Monat
Adelaide, Österreich Westpac VollzeitHardship & Collections Consultant (First Nations Identified Role) - REQ 55454 Permanent full-time positions Based at Parramatta Hybrid working after 6 months How will I help?Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob.In your new role, you will be making outbound calls and taking inbound...
-
Archives Collection Manager
vor 14 Stunden
Adelaide, Österreich Department Of The Premier And Cabinet Sa VollzeitArchives Collection Manager Reference 0U4CB890 Job Reference: 0U4CB890 Eligibility: External Vacancy – Open to Everyone Business Unit: South Australian Museum Location: Adelaide CBD Salary Range: $76,561 - $80,256 Classification: ASO400 Duration: Up to 21 months Closing Date: 03 Feb 2025 Role Highlights ...
-
Adelaide, Österreich Tideri Jobbörse VollzeitRole Responsibilities Plan, coordinate and monitor day-to-day operations of the Image Services Team Develop and implement streamlined workflows and procedures Coordinate and monitor the copyright and licensing activities relating to images Role Details The role develops and monitors streamlined workflows across digitisation, copyright, photography and...
-
Collection Lead
vor 2 Wochen
Adelaide, Österreich Healius Limited VollzeitCollection Lead Job reference: #13664 Brand: Abbott Pathology Location: 46 Sir Donald Bradman, Mile End SA 5031 (Abbott Pathology) Why You Will Be Excited About This Role At Abbott Pathology (a part of Healius), we all have one thing in common, we are passionate about making a difference to the health of Australians. Right now, it's a pretty exciting time to...
-
Collection Lead
vor 2 Wochen
Adelaide, Österreich Abbott Pathology VollzeitCollection Lead Job reference: #13664Brand: Abbott PathologyLocation: 46 Sir Donald Bradman, Mile End SA 5031 (Abbott Pathology)Why You Will Be Excited About This Role At Abbott Pathology (a part of Healius), we all have one thing in common, we are passionate about making a difference to the health of Australians.Right now, it's a pretty exciting time to...
-
Adelaide, Österreich Digital Preservation Coalition VollzeitVacancy for Manager, Special Collections and Archives at University of Adelaide Library15 September 2024Adelaide, South AustraliaHEO8, $110,291 to $123,734Full-TimeGreat opportunity with this exciting leadership position in the University Library. You will lead a team of collection experts to manage, curate and promote the unique and diverse collections of...
-
Collection Lead
vor 2 Wochen
Adelaide, Österreich Healius Limited VollzeitCollection LeadJob reference: #13664Brand: Abbott PathologyLocation: 46 Sir Donald Bradman, Mile End SA 5031 (Abbott Pathology)Why You Will Be Excited About This RoleAt Abbott Pathology (a part of Healius), we all have one thing in common, we are passionate about making a difference to the health of Australians. Right now, it's a pretty exciting time to join...
-
Collections Officer
vor 4 Wochen
Adelaide, Österreich Humm Group VollzeitWe Dream. We Design. We Deliver.hummgroup is one of Australasia's most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards, and point of sale payment plan solutions designed around the core needs of today's businesses and retail consumers....
-
Collections Officer
vor 4 Wochen
Adelaide, Österreich Humm Group VollzeitWe Dream. We Design. We Deliver. hummgroup is one of Australasia's most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards, and point of sale payment plan solutions designed around the core needs of today's businesses and retail consumers....
-
Collections Officer
Vor 2 Tagen
Adelaide, Österreich Humm Group VollzeitWe Dream.We Design.We Deliver. hummgroup is one of Australasia's most successful and enduring non-bank financial services institutions.We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today's businesses and retail consumers.Come...
