Solutions Support Administrator

vor 2 Wochen

Sydney, Österreich 'Cos Vollzeit

An exciting opportunity exists to join one of Australia's high growth private businesses.
COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal.
Our purpose is to keep Australian workers healthy, safe and productive.
Why?
So we can deliver on our pledge to donate 1% of total revenue annually to everyday Australians through the Lyone Foundation.
More about our benefits

Flexible hybrid workplace
Competitive remuneration with excellent bonus scheme
Generous Reward and Recognition programs
Access to ongoing training and career development programs
Access to free Mental Health programs
Birthday and Anniversary day off
Convenient location with onsite parking
Modern onsite gym
Employee discounts on full product range
Opportunity to participate in community welfare and charity initiatives

More about what you'll do

We are currently looking for a motivated team member to join our Solutions Support team.
As a member of our Solutions Support team, you will aim to assist our sales team to deliver the best customer experience by continuously monitoring open orders, assisting with internal and external requests and offering solutions to provide service excellence.
This role can be based out of any of our national offices.
Key responsibilities include:

Utilize JIRA/HubSpot to assist in workflow management.
Provide support to the sales team by addressing inquiries including quoting
Ownership of the administrative tasks
Dissect and investigate - get to the bottom of a problem and own it
Warranty Claims
Perform daily monitoring and identification of open furniture orders.
Collaborate with stakeholders.
Assisting Project Coordinator and Project Managers within the team
Oversee assembly queries and manage assembly requests.
Handle requests and queries from our warehouses.
After sales customer service

More about you

To be successful in this role you will have the following attributes:

Previous experience managing customer orders and/or enquiries
Exceptional customer service skills
Professional, positive and friendly phone manner
Excellent communication skills
Out of the box thinking to find solutions and have a drive for ownership
High level attention to detail
Excellent organisational and time management skills
Ability to work autonomously as well as effectively within a team

More about COS

When you join COS you'll be working for a growing business servicing many of Australia's most well recognised companies and government agencies.
You'll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.
You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family and Service Excellence.
At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.
We are passionate about maintaining a business culture that focuses on professionalism with heart.
Through the success of our business COS has been proud to give back over $20 million to community through the Lyone Foundation.
Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.
Founded in Australia 45 years ago, today with over 700 employees located across every State of Australia, COS are leaders in our industry, and we're ready to welcome you onboard
How to Apply

Please follow the instructions on the application page regarding your Work History, Education and Qualifications.
You can include a Cover letter and Resume to give us an overview of your previous relevant experience.
COS can offer you not just a job but a career.
If you are interested, we'd love to hear from you

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