Technical Services Manager
vor 1 Woche
Technical Services ManagerWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the rolePeople Management: Manages, motivates, and develops a team of technical specialists, ensuring that the service levels are met.Customer Relations: Establishes relationships with customers and a range of managers across Fujitsu to act as a respected technical interface both internally and externally.Risk Management: Establishes and manages risk for the team's technical skill levels and adequate resources to ensure that risks are mitigated, and problems resolved.Planning & Control: Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues.Business Orientation: Anticipates the impact of business issues on own team and takes appropriate action.Service Delivery: Ensure the delivery of services to meet SLAs as a minimum, always striving towards improvements.Professional Specialization: Responsible for improving core skills, adopting standard processes, and encouraging re-use.Tools Mastery: Ensure adherence to agreed strategic toolset, emphasizing the need for improved deployment and usage.About youMaintaining and growing technical skill levels of the team and parallel growth in soft skills.Coaching and mentoring team.Awareness and conformance to all relevant standards.All aspects of Performance Management process completed.Build relationships with internal peers, stakeholders, and customers as appropriate.Customer feedback.Recognize where risk exists and communicate that risk to the appropriate channels.Regular review of all service issues and exceptions.Encourages the use of best practice across the team.Adherence to standard processes.Must hold minimum NV1, ideally NV2 AGSVA Security ClearanceWhy Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.We put people first. We believe in the power of diversity to drive innovation.We offer tailored career paths across our global organization to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in-class reward and recognition programs flexible work, volunteering leave, and more.We live our values of aspiration, trust, and empathy, all day, every day.Commitment to Diversity, Equity and InclusionAs an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders.If you don't tick every box in this job description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.Search Firm Representatives PLEASE READ:Fujitsu does not accept unsolicited assistance from search firms for employment opportunities.For Security Cleared Roles PLEASE NOTE:Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance.
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