Appointment Setter

Sales - Outbound (Call Centre & Customer Service) We're a high-performance dental advertising agency seeking a rockstar Appointment Setter to join our team. If you're just looking for an easy, 9-to-5 remote gig, this isn't for you. But if you're hungry to excel in a fast-paced, high-accountability role with exceptional growth potential, keep reading.
This role involves converting inbound inquiries into in-clinic appointments for our clients. We're looking for someone who is driven, personable, and laser-focused on results. You'll need:
Exceptional people skills to make patients feel safe, heard, and supported.Top-tier appointment-setting and sales ability (if you don't have prior experience, that's okay, as long as you're very eager to learn and coachable).Relentless organisation and proactivity to manage leads and scheduled calls efficiently, whilst always thinking about ways in which we can improve our patients' experience.What You'll Be Doing: Speaking with warm, inbound leads over the phone (no cold calling).Making patients feel comfortable while answering questions and explaining dental services (no prior dental knowledge needed—we'll train you).Scheduling in-person appointments for leads at our clients' dental practices.Following up with cold leads to nurture them into booking appointments.Updating and maintaining CRM systems with 100% accuracy.Providing feedback to the marketing team on lead quality.Always delivering an elite level of customer service and professionalism.What We Expect: A+ verbal communication skills and the ability to genuinely connect with patients over the phone.Confidence to handle objections, ask the tough questions, and close appointments.Supreme accountability—own your results and outcomes.Adaptability to thrive in a fast-paced, high-performance environment.A proactive, solution-oriented mindset—identify problems and fix them without waiting to be asked.Familiarity with CRM software is a bonus, but coachability and drive are non-negotiable.Our Culture: We're not a typical company. Our team operates at a higher standard. Everyone here takes extreme ownership of their role and contributes to the success of the group. If you're not about accountability, growth, and collaboration, this is not the place for you. But if you're serious about levelling up, professionally and personally, we'll support you every step of the way.
What's In It For You? Competitive base salary ($80k) plus super and performance bonuses.Comprehensive training to help you dominate this role.A tight-knit, fun, and collaborative team culture (remote doesn't mean disconnected here).How To Apply: We only want the best, so we have a unique application process:
Send a cover letter in voice memo format to ******. In the voice memo, we want you to role play as if you're on the phone with a patient in pain:Say: "Hi Chris, this is [Your Name] from Dental Launch, how are you?"
"Chris, I really do appreciate all of the context you've given me, and I'm truly sorry to hear you're experiencing such an intense level of pain… Look… [PAUSE] I know this is taking a massive toll on your mental health, so let me grab up Dr Kane's calendar and I'll see when we can get you into the clinic the soonest."Important: Sound authentic and conversational—no robotic reading. Use appropriate tonality and empathy accompanied by the appropriate level of pace/speed.In your memo, also share:Why you're the perfect fit for this role.Relevant experience that makes you a standout candidate.If you're ready to be part of a high-performance team and make a real impact, we want to hear from you. Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an appointment setter?Do you have customer service experience?What can I earn as an Appointment Setter?
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