Customer Care Executive

vor 1 Monat

Central Coast, Österreich Tideri Jobbörse Vollzeit

Moris Media is currently hiring for Customer Care Executive in Mumbai for moCal.
This role is pivotal in ensuring that our customers receive exceptional support and service for the moCal brand.
As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing detailed information about our products and services.
In this position, you will interact with customers through various communication channels, including phone, email, and live chat.
Your goal will be to deliver prompt, accurate, and empathetic assistance, ensuring that each customer interaction is handled with professionalism and care.
You will need to have a deep understanding of moCal's offerings to effectively guide customers and resolve any issues they may encounter.
Your role will also involve documenting customer interactions and maintaining detailed records of issues and resolutions.
Collaborating with other teams to address complex or escalated issues will be a key part of your responsibilities.
You will play a crucial role in identifying patterns in customer feedback, which will help in improving our services and addressing recurring concerns.
As a Customer Care Executive for moCal, you will need to be adaptable, patient, and proactive in addressing customer needs.
Your commitment to delivering a positive customer experience will directly impact our brand's reputation and customer satisfaction levels.
This role requires a strong focus on providing high-quality service and continuously seeking ways to enhance the customer experience.

Address and respond to customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate assistance.
Provide detailed information about moCal's products and services to customers, helping them understand and utilize our offerings effectively.
Deliver exceptional customer service with professionalism, empathy, and a focus on resolving issues promptly and accurately.
Maintain a deep understanding of moCal's offerings to effectively guide customers and address any problems or questions they may have.
Document all customer interactions meticulously, including issues reported, solutions provided, and follow-up actions taken.
Collaborate with other teams, including technical support and product development, to resolve complex or escalated customer issues.
Identify patterns in customer feedback and complaints, providing insights that contribute to improving moCal's services and customer satisfaction.
Follow established procedures and protocols for handling customer complaints and issues, ensuring compliance with company policies.
Proactively seek to enhance the customer experience by identifying areas for improvement and suggesting solutions.
Manage and prioritize multiple customer interactions simultaneously while maintaining a high level of service quality.
Maintain accurate and up-to-date records of customer interactions, issues, and resolutions in the company's CRM system.
Stay informed about updates and changes to moCal's products and services to provide customers with the most current information.
Provide feedback to management regarding recurring issues or areas of concern that may require further attention or improvement.
Assist in the development and refinement of customer support processes and documentation to improve overall efficiency.
Contribute to a positive team environment by sharing knowledge, supporting colleagues, and participating in team meetings and training sessions.
Customer Service Experience: 1-3 years of experience in a customer service or customer support role, demonstrating a track record of effectively addressing customer inquiries and issues.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Problem-Solving: Strong analytical skills to assess customer issues, determine root causes, and provide effective solutions.
Empathy and Patience: Ability to handle customer interactions with empathy, patience, and a focus on delivering a positive experience.
Extroverted Personality: Outgoing and approachable demeanor, comfortable interacting with a diverse range of customers and colleagues.
Observant Nature: Keen attention to detail in understanding and addressing customer needs and feedback.
Adaptability: Flexibility to manage various customer scenarios and adapt to changing priorities and situations.
Technical Proficiency: Familiarity with CRM systems and other customer support tools to document interactions and manage customer records effectively.
Travel Readiness: Open to traveling as needed to support customer care initiatives and team requirements.
Team Collaboration: Ability to work collaboratively with other team members and departments to resolve complex customer issues.
Time Management: Strong organizational skills to handle multiple customer interactions and prioritize tasks effectively.
Continuous Improvement: Willingness to seek feedback and participate in training to enhance customer service skills and knowledge.
Cultural Sensitivity: Ability to interact with customers from diverse backgrounds and understand their unique needs and preferences.
Customer-Focused Attitude: Commitment to delivering high-quality service and striving for excellence in every customer interaction.
Reliability: Dependable and consistent in attendance and performance, contributing to a stable and effective customer support team.
Educational Background: Bachelor's degree in Business Administration, Communications, or a related field preferred, but not mandatory.
Customer Service Experience: 1-3 years of experience in a customer service or support role, demonstrating proficiency in handling customer inquiries and resolving issues.
Technical Specifications: High-Performance Laptop or Desktop: Possess a powerful computer with adequate processing power and memory for handling demanding tasks and ensuring a seamless workflow.
High-Speed Broadband Internet Connection: Maintain a stable and reliable internet connection essential for accessing online resources and collaborating with colleagues.
Virtual Workstation: Set up a dedicated workspace, either physical or virtual, that supports a productive and organized work environment free from distractions.
Travel Readiness: Open to traveling as required to support customer care initiatives and team needs.
Salary: We offer a competitive salary and benefits package.
Salary is negotiable and will be discussed in detail with shortlisted candidates based on their experience, skills, and qualifications.
INDUSTRY Software Development
PERSONALITY TYPE DEPARTMENT Customer Support Department
JOB TYPE Full Time
EXPERIENCE 1-3 years experience
LOCATION Canberra, Brisbane, Gold Coast, Logan City, Paramatta, Geelong, Sydney, Townsville, Toowoomba, Cairns, Newcastle, Melbourne, Ballarat, Bendigo, Darwin, Mandurah, Maitland, Launceston, Adelaide Hills, Hobart, Perth, Adelaide(Working remotely)
SALARY $ Negotiable Salary - $ Depend On Experience
Take a minute to apply for the job of Customer Care Executive
#J-18808-Ljbffr

  • Customer Care Executive

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Moris Media is currently hiring for Customer Care Executive in Mumbai for mo Cal.This role is pivotal in ensuring that our customers receive exceptional support and service for the mo Cal brand.As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing detailed information about our products and...

  • Car Sales Executive

    Vor 5 Tagen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Job Title : Car Sales Executive Location : Ainsdale, Southport Uncapped OTE of £50,000 plus Company Car 5 and a half day working week with alternate weekends Looking for a career and not just a job?Are you a self-motivated individual with the desire to succeed?Would you like to work for a company who won the Motor Trader Customer Care Award 2022?Well look...

  • Sales Executive

    vor 4 Wochen

    Central Coast, Österreich Business Executive Coach Vollzeit

    One file only.| 256 MB limit.| Allowed types: pdf.Tell me something about yourself.Please write some lines about this question.How can we best add value to that customer's life, career or company?Please write some lines about this question.What salary would you expect for this role?Please write some lines about this question.What type of work environment do...

  • Sales Executive

    vor 2 Monaten

    Central Coast, Österreich Lloyd Motor Group Vollzeit

    Following an internal promotion, we are looking to recruit a Sales Executive to join our highly successful Sales Team based in Lloyd Select Kelso.Salary: Basic £20,000 per annum with OTE of £50,000 per annumHours: 5 Day Working Week.Benefits: Company Car, Pension, Life coverAre you passionate about selling and delivering exceptional customer service?Lloyd...

  • Customer Care

    vor 3 Wochen

    Central Coast, Österreich Greater Springfield Veterinary Group Vollzeit

    Customer Care Position (permanent 30-38 hour/wk)Are you a dynamic and customer-focused professional with a genuine care for their people? Can you easily pivot and re-prioritise in an ever-changing environment?Greater Springfield Veterinary is seeking a Senior Receptionist to be the welcoming face of our practice and provide exceptional service to our clients...

  • Customer Care

    vor 3 Wochen

    Central Coast, Österreich Greater Springfield Veterinary Group Vollzeit

    Customer Care Position (permanent 30-38 hour/wk) Are you a dynamic and customer-focused professional with a genuine care for their people?Can you easily pivot and re-prioritise in an ever-changing environment?Greater Springfield Veterinary is seeking a Senior Receptionist to be the welcoming face of our practice and provide exceptional service to our clients...

  • Associate, Executive Assistant

    vor 3 Wochen

    Central Coast, Österreich Mvp Health Care Vollzeit

    Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #2273At MVP Health Care, we're on a mission to create a healthier future for everyone – which requires innovative thinking and continuous improvement.To achieve this, we're looking for an Associate, Executive Assistant- Operations to join #TeamMVP.This is the...

  • Buscojobs | Graduate Customer Account Executive | Australia

    Vor 4 Tagen

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Are you ready to join an innovative and fast-growing company that is transforming the pet care industry?We are seeking a passionate Graduate Customer Account Executive to help drive our global expansion.This newly created role offers an exciting opportunity to work alongside the National Business Manager, develop strong customer relationships, and contribute...

  • Customer Service Executive

    Vor 4 Tagen

    Central Coast, Österreich Buscojobs Vollzeit

    Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Executives.About Us : Your success is our success!Carbiz offers the best end-to-end accident management service to our customers.We are a fast-growing tech company that distributes accident replacement vehicles to clients across Australia to...

  • Customer Account Executive

    vor 1 Woche

    Gold Coast, Österreich Tideri Jobbörse Vollzeit

    Are you ready to join an innovative and fast-growing company that is transforming the pet care industry?We are seeking a passionate Customer Account Executive to help drive our global expansion.This newly created role offers an exciting opportunity to work alongside the National Business Manager, develop strong customer relationships, and contribute to the...

  • Customer Care Officer

    vor 1 Monat

    Central Coast, Österreich Kingswim Vollzeit

    The opportunityWould you like a fun, flexible and impactful fast-paced role with a great team supporting you?An opportunity has presented itself within the Kingswim Customer Care & Centre Support team, located within our Head Office in Mornington.When you join the Customer Care & Centre Support team at Kingswim, you'll get on-the-job training and support,...

  • Customer Care Representative

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia, Audika has over 350 clinics...

  • Account Executive

    vor 1 Monat

    Central Coast, Österreich Krafthaus Indonesia Vollzeit

    PT Krafthaus Indonesia is a wholly-owned subsidiary of Krafthaus Pty Ltd (Australia).We are a rapidly expanding creative agency that is seeking an Account Executive to join our young vibrant team, initially on a twelve (12) month contract, with a view to making the role permanent.This role will be expected to work with the Customer Management department in...

  • Customer Success Coordinator

    vor 1 Monat

    Central Coast, Österreich Mclean Care Vollzeit

    12-month Fixed Term ContractPart Time 30 hours per week, you choose your days 4 or 5?Are you passionate about making a meaningful difference in clinical excellence anywhere, anytime?Our bespoke virtual clinic is experiencing significant growth across Australia and is significantly impactful in regional and rural Australia where there is a known clinic...

  • Customer Account Executive

    vor 1 Woche

    Gold Coast, Österreich Davidson Vollzeit

    Are you ready to join an innovative and fast-growing company that is transforming the pet care industry? We are seeking a passionate Customer Account Executive to help drive our global expansion. This newly created role offers an exciting opportunity to work alongside the National Business Manager, develop strong customer relationships, and contribute to the...

  • Car Sales Executive

    vor 3 Wochen

    Gold Coast, Österreich Chapelhouse Group Vollzeit

    Job Title: Car Sales ExecutiveLocation: SouthportSalary: Up to £50k OTEClosing date: Friday 1 November 2024Uncapped OTE of £50,000 plus Company Car5 and a half day working week with alternate weekendsLooking for a career and not just a job? Are you a self-motivated individual with the desire to succeed? Would you like to work for a company who won the...

  • Car Sales Executive

    vor 2 Monaten

    Gold Coast, Österreich Tideri Jobbörse Vollzeit

    Job Title: Car Sales Executive Location: Ainsdale, Southport Uncapped OTE of £50,000 plus Company Car 5 and a half day working week with alternate weekends Looking for a career and not just a job?Are you a self-motivated individual with the desire to succeed?Would you like to work for a company who won the Motor Trader Customer Care Award 2022?Well look no...

  • Car Sales Executive

    vor 2 Wochen

    Gold Coast, Österreich Tideri Jobbörse Vollzeit

    Job Title: Car Sales Executive Location: Ainsdale, Southport Uncapped OTE of £50,000 plus Company Car 5 and a half day working week with alternate weekends Looking for a career and not just a job?Are you a self-motivated individual with the desire to succeed?Would you like to work for a company who won the Motor Trader Customer Care Award 2022?Well look no...

  • Home Care Coordinator

    Vor 4 Tagen

    Central Coast, Österreich Aged Care Resumes Vollzeit

    Aged & Disability Support (Community Services & Development)Full timeTender Loving Care Aged Care, part of TLC Group, is an award-winning healthcare company that provides aged and disability care services across Australia.We are committed to delivering sensitive and respectful client-centred care, offering a wide range of services such as complex care,...

  • Executive Director, Customer And Business Operations

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Unique OpportunityValuation NSW is seeking a strategic and visionary leader to join our leadership team as the Executive Director, Customer and Business Operations.This newly created role provides an exciting opportunity to champion a culture of innovation and improvement by leading teams through transformative changes in business processes and customer...