Chocolate Café Manager

Competitive base salary + incentives on offer
For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe.
With 25 stores and counting, we have built an international footprint across both the Australian and New Zealand markets.

Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store, to explore the world of comfort and connection that is Max Brenner chocolate

We recognise that everyone in our team is unique and can make their mark at Max Brenner.
Our people are our priority, and our focus is on developing talent from within.
If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join our Canberra Centre Max Team as a Chocolate Café Manager and Assistant Chocolate Café Manager

About The Role In the role of Chocolate Café Manager at Max Brenner, a day in your life will include:
Manage the execution of our daily operations and running of the store including store cleanliness and presentation Manage the planning and execution of the store including but not limited to rosters and marketing promotions Lead by example and drive our Team Members to deliver memorable guest service and experience Manage our people related tasks including recruitment, training and development, coaching, feedback and performance management Deliver on set sales budgets and manage labour spend, stock levels and other controllable expenses Build morale and team spirit by fostering a work environment where team member input is encouraged and valued Ensure all Max Brenner golden standards are upheld at all times Manage, prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard Manage, prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard Complete in-house training to keep you up to date In the role of Assistant Chocolate Café Manager at Max Brenner, a day in your life will include:
Assist the Chocolate Café Manager to execute our daily operations and running of the store including store cleanliness and presentation Assist in the planning and execution of the store including but not limited to rosters and marketing promotions Lead by example and drive our Team Members to deliver memorable guest service and experience Assist in the management of our people related tasks including training and development, coaching and feedback Work with the Chocolate Café Manager to deliver on set sales budgets and manage labour spend, stock levels and other controllable expenses Build morale and team spirit by fostering a work environment where team member input is encouraged and valued Ensure all Max Brenner golden standards are upheld at all times Manage, prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard Manage, prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard Complete in-house training to keep you up to date About You To be successful in the role of Chocolate Café Manager and Assistant Chocolate Café Manager at Max Brenner, you will have:
Previous management experience of minimum 2 years is essential Previous hospitality or retail experience is essential Ability to lead and effectively communicate with a team Energetic, positive and guest focused with can-do attitude Passion for hospitality and love the energy that the industry brings Enjoy creating memorable experiences for all our guests Driven to provide exceptional guest service at all times Ability to work well collaboratively as part of a team Why Max Brenner?
Onboarding and ongoing training provided Regular Barista training courses offered + hands on Barista training in store 40% employee discount offered on all Max Brenner products (conditions apply) Awesome employee benefits and discounts with Samsung, Bupa, Fitness First and many more
Incentive scheme on offer for all management staff You will be provided with your own Max Brenner apron Great progression pathways into leadership roles within Max Brenner Work for a family-owned business who truly values their team members Vibrant and fun environment where we celebrate our people and promote from within Gain skills, experiences and friendships that will last a lifetime
This is an exciting time to become a part of the Max Brenner family – apply today and check us out at to learn more about who we are.

Please note, only shortlisted candidates will be contacted.

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