Customer Success Manager Sydney

vor 3 Wochen

Sydney, Österreich Walkme Vollzeit

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.
Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

As a Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $3.5M in annual revenue, helping them achieve maximum value from the WalkMe platform.
You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and exceed their goals.
You will report to the Head of Customer Success, APAC.

What You'll Own Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue uplifting their digital maturity.
Educate customers on the most relevant features of their specific requirements.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals.
Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.
Work with internal WalkMe Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk.
What You Need to Succeed 5+ years of customer advocacy and engagement experience in Enterprise SaaS Customer Success, account management, or post-sales relationship management working with Fortune 100 companies and their executives.
Experience managing a quarterly retention and growth quota.
You've maintained a book of 4-6 Strategic customer accounts.
Increase customer satisfaction, adoption, and retention applying to a technical product.
High competency in sales discovery methodologies and an ability to run return on investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
What Sets Us Apart Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
Family Friendly Policies: We provide family friendly policies relevant to your region, to ensure you can prioritize your family's needs.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
We seek to hire and develop the best talent, bringing a range of perspectives, experiences, and backgrounds to the DAP category.
This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.
We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
If you require accommodation for any part of the recruitment process, please send a request to
#J-18808-Ljbffr

  • Customer Success Manager, Sydney

    vor 1 Woche

    Sydney, Österreich Funnel Vollzeit

    As a Customer Success Manager at Funnel, you will own a portfolio of mid-market level customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data.If you love to solve advanced data use cases, consult existing customers on how to optimize their tools, and want to be part of a fast-growing scale-up – this...

  • Customer Success Manager | Sydney, Au

    Vor 6 Tagen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Fin Tech startup looking for Customer Success Manager.Your new company You'll be joining a Fin Tech startup who are very much in growth mode.The company is based in Sydney CBD and is really hitting major milestones in their space.The company has a unique product and has hired some of the best tech professionals in Sydney to join the team.The company offers a...

  • Customer Success Manager, Sydney

    Vor 7 Tagen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    As a Customer Success Manager at Funnel, you will own a portfolio of mid-market level customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data.If you love to solve advanced data use cases, consult existing customers on how to optimize their tools, and want to be part of a fast-growing scale-up – this...

  • Customer Success Manager | Sydney, Au

    Vor 7 Tagen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    FinTech startup looking for Customer Success Manager.Your new companyYou'll be joining a FinTech startup who are very much in growth mode.The company is based in Sydney CBD and is really hitting major milestones in their space.The company has a unique product and has hired some of the best tech professionals in Sydney to join the team.The company offers a...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Gtreasury Vollzeit

    Customer Success Manager (Sydney, Hybrid)Job SummaryGTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer.Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and...

  • Customer Success Manager | Sydney, Au

    vor 1 Woche

    Sydney, Österreich Hays Vollzeit

    FinTech startup looking for Customer Success Manager.Your new companyYou'll be joining a FinTech startup who are very much in growth mode.The company is based in Sydney CBD and is really hitting major milestones in their space.The company has a unique product and has hired some of the best tech professionals in Sydney to join the team.The company offers a...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Customer Success Manager (Sydney, Hybrid) Job Summary GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer.Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Customer Success Manager (Sydney, Hybrid) Job Summary GTreasury is the leading innovator of integrated Saa S treasury and risk management solutions for the digital treasurer.Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and...

  • Customer Success Manager | Sydney, Au

    vor 1 Woche

    Sydney, Österreich Hays Vollzeit

    FinTech startup looking for Customer Success Manager.Your new companyYou'll be joining a FinTech startup who are very much in growth mode. The company is based in Sydney CBD and is really hitting major milestones in their space. The company has a unique product and has hired some of the best tech professionals in Sydney to join the team. The company offers a...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Gtreasury Vollzeit

    Customer Success Manager (Sydney, Hybrid) Job Summary GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer.Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments, and...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Smartly.Io Group Vollzeit

    Are you passionate about being at the forefront of the ever-evolving social advertising industry?Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative...

  • Customer Success Manager

    Vor 4 Tagen

    Sydney, Österreich Schneider Electric Vollzeit

    Account & Relationship Management (Sales) Full time Two senior positions available within an expanding area of operationsEnjoy a new career challenge focused on Customers, Growth and SuccessAbout Us Schneider's purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all.At Schneider...

  • Customer Success Manager Sydney

    vor 3 Wochen

    Sydney, Österreich Walkme Vollzeit

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Commercial Customer Success Engineer

    vor 2 Wochen

    Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh Vollzeit

    Job DescriptionWe're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...

  • Customer Success Manager Sydney

    vor 3 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Walk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.Through Walk Me's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Commercial Customer Success Engineer

    vor 2 Wochen

    Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh Vollzeit

    Job Description We're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...

  • Commercial Customer Success Engineer

    vor 2 Wochen

    Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh Vollzeit

    Job DescriptionWe're looking for aCommercial Customer Success Engineerto drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment...

  • Customer Success Manager

    vor 5 Stunden

    Sydney, Österreich Oilandgas.Org.Uk Vollzeit

    Two senior positions available within an expanding area of operationsEnjoy a new career challenge focused on Customers, Growth and SuccessCentral Macquarie Park location - flexible hybrid working + bonus + benefitsAbout UsSchneider's purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and...

  • Customer Success Manager

    Vor 3 Tagen

    sydney, Österreich Cisco Vollzeit

    What You'll DoAs a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your...

  • Customer Success Manager

    vor 5 Stunden

    Sydney, Österreich Cisco Systems, Inc. Vollzeit

    As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your responsibilities will...