Product Support Specialist
vor 2 Monaten
Compensation Range: $65,000 AUD to $75,000 AUD base plus bonus and equityWhat We Do:Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.Today's cyber-attacks aren't limited to large organizations with the security tools that can ward off threats.
Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.Join the hunt and help us stop hackers in their tracksWhat You'll Do:As a Product Support Specialist at Huntress, you will be key in interacting with our customers.
You will have the opportunity to directly impact the bottom line by ensuring we continue delivering world-class support.
This customer-facing role requires a customer-centric mentality, as you will be the first and primary point of contact for technical support.
Our Product Support team works collaboratively to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service.Responsibilities:Provide initial partner support and convey resolutions to customersWalk customers through problem-solving processes and provide assistanceAssess customer issues and appropriately escalate incidents as neededFollow up with customers, provide feedback, and see problems through to resolutionUtilize excellent customer service skills and exceed customer expectationsRecommend changes to internal and customer-facing documentation where neededContinually grow your knowledge of internal procedures, the Huntress product, and customer environmentsWhat You Bring To The Team:Ability to adapt and pivot quickly to the day-to-day changes that hyper-growth companies experienceHighly collaborative mindset: being able to work together as one team to come to the best possible solutions for our partnersConsider themselves disciplined, with systematic problem-solving skillsPractical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting standard system and application issuesPractical experience supporting macOS Operating Systems, including basic knowledge of macOS file systems and navigating the terminalExperience configuring antivirus products and troubleshooting interactions between these products and specialty softwareFamiliar with system configuration/management tools such as GPO, RMMs, and PSAs; scripting these tools is a plusWhat We Offer:Fully remote work1-2 trips to the US annually for events such as Sales Kick-Off and Summer SummitNew starter home office set up reimbursement ($731 AUD)Generous personal leave entitlementsDigital monthly reimbursement ($169 AUD)SuperannuationHealthcare BenefitsAccess to the BetterUp platform for coaching, personal, and professional growthHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.We do discriminate against hackers who try to exploit small businesses.Accommodations:If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to .
Please note that non-accommodation requests to this inbox will not receive a response.If you have questions about your personal data privacy at Huntress, please visit our privacy page.#J-18808-Ljbffr
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