Westpac Group | Client Account Specialist
Vor 7 Tagen
Are you passionate about helping people?
Do you thrive in a fast-paced environment?
If so, this Client Account Specialist role could be your perfect match.
This is an entry-level opportunity for a passionate customer service superstar to embark on a long-term career with BT.
Gain valuable experience through our comprehensive paid training program.
Work in a full-time role based in our Perth office.
This is a max term contract role until 21/11/2026.
How will I help?
At BT, a leading wealth management brand in Australia, we're committed to providing exceptional customer experiences.
As a Client Account Specialist, you'll be the first point of contact for our valued customers, handling their inquiries, resolving issues, and ensuring their financial journey with us is smooth and satisfying.
Your Role:
Deliver exceptional customer service: Respond to customer inquiries, resolve issues, and provide accurate information about our products and services.
Process customer requests: Efficiently manage and process customer requests through our systems.
Improve our processes: Identify opportunities to enhance our operations and provide feedback to drive continuous improvement.
Ensure compliance: Adhere to all relevant compliance and regulatory standards.
What do I need?
We're looking for a dedicated and results-oriented individual to join our dynamic team.
If you have a strong customer focus, excellent communication skills, and a keen eye for detail, we want to hear from you.
Key Requirements:
Exceptional customer service skills Strong organisational and time management abilities Excellent communication and interpersonal skills Ability to work under pressure and meet deadlines Previous experience in a customer-centric role (preferred) Financial services knowledge (advantageous) Core Competencies:
Problem-solving and analytical skills Attention to detail and accuracy Team player with a positive attitude Proactive and results-oriented We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
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