Technology Support Analyst

vor 1 Monat

Sydney, Österreich Tideri Jobbörse Vollzeit

Help Desk & IT Support (Information & Communication Technology)
Full Time
Come and join the team delivering Western Sydney International (Nancy-Bird Walton) Airport, the lynchpin of the extraordinary transformation currently underway to stimulate investment and develop high-quality career opportunities across Western Sydney.

An airport that represents the future of aviation, Western Sydney International will open to international, domestic and air cargo services in late 2026 and will eventually grow to become the city's primary airport and one of Australia's biggest gateways to the world.

About the Opportunity
Reporting to the End User Technology Support Manager, this position will play a key role on our Service Desk, working with WSA staff, customers, and partners to ensure quality end user support services and provide exceptional customer service to the Western Sydney International Airport.
This is a great opportunity if you have 2-3 years technology support experience.

Key Responsibilities:
Ensure exceptional customer service by resolving queries and issues efficiently and effectively.
Provide remote and face-to-face technology support.
Proactively seek opportunities to continually improve technology services.
Contribute to Service Desk assurance, compliance, and reporting activities by providing quality record keeping and ticket lifecycle management.
Effective member of the Service Desk team adhering to rostering, performance, and wellbeing.
Contribute to the effective transition of new systems from the delivery team to Operations, ensuring operational readiness.
Participate in the testing and acceptance of systems and platforms into Operations.
Communicate clearly and effectively with people from technical, business, and senior management, including the ability to translate technical information into business language remotely and face to face.
About You:
2-3 years' experience in Information Technology and/or Operational Technology related to Service Desk including support tools, and metrics.
Tertiary qualifications in technology or a related field preferred.
Basic understanding of Service Management principles including Request Fulfilment, Incident, Service Catalogue, Problem, Change, Availability, and Capacity Management.
Experience in supporting users in a large scale and diverse environment.
Experience in a multi-vendor environment, working with strategic partners with a view to achieving overall targets and SLA's.
Experience in supporting a Microsoft Windows environment including Office 365.
Strong problem-solving skills, and the ability to find solutions under pressure.
A high level of interpersonal skills, with an emphasis on customer service and the ability to build strong relationships with internal and external stakeholders.
Proven capability to work effectively independently and within a team.
Effective organisational skills including situational adaptability/change and ability to manage conflicting priorities.
This role represents a great opportunity to be part of tomorrow's future and to showcase your skills within a dynamic, fast paced and high-performance culture by living WSA's values:
Safety is our priority | We do it with Heart | We strive to be different and better | We achieve together
There's a great working environment in a collaborative team where your input will be valued and rewarded.

How To Apply:
Please submit your application via the link or for a confidential enquiry email Thao Vu, Talent Acquisition Coordinator at WSA.

WSA is an equal opportunity employer committed to building a diverse and inclusive culture.
By joining us you will be part of an organisation that supports community, charities and environmental initiatives.
We encourage residents of Western Sydney, Aboriginal and Torres Strait Islander and people from all backgrounds to apply.

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