Information Security Manager
vor 2 Wochen
RoleType: HybridLocation: Sydney, AustraliaJoin StickmanCyber: Pioneers in Cybersecurity as a Service and AI driven Cybersecurity PlatformAt StickmanCyber, our mission is more than a commitment – it's a guiding light: "We do everything in our power to protect our customers from cyber threats"Established in 2006, we've carved a niche in the cybersecurity landscape, demonstrating remarkable business growth. Our success story is built on a foundation of trust and commitment that the staff at StickmanCyber have created with our clientele, which includes several prestigious public listed companies.We have:No Investors, No Debt, No GreedNo Inflated Valuations, No Unrealistic TargetsJust Pure, Uncomplicated CommitmentWe pride ourselves on being the trailblazers in the Cybersecurity as a Service (CSaaS) domain, a testament to our innovative spirit and commitment to excellence. Our most ambitious project yet is the development of an industry-first AI-based Cybersecurity platform. By joining our team, you'll be at the forefront of this exciting venture, leveraging AI to enhance our capabilities and deliver unparalleled protection to our clients.We're looking for passionate individuals who are eager to contribute to a larger global cybersecurity product/platform company. If you're driven by innovation, excellence, and a desire to make a significant impact in the cybersecurity world, StickmanCyber is your destination.SummaryWe seek a highly skilled and experienced Information Security Manager with a strong background in cybersecurity and project management. The ideal candidate will coordinate closely with the Governance, Risk, and Compliance (GRC), Purple Teaming (PT), Security Operations Center (SOC), and Cloud Security services teams to ensure effective planning, execution, and monitoring of cybersecurity implementation and strategies among our clients. This role demands strong technical expertise, decisive communication skills, and the ability to collaborate cross-functionally to deliver high-quality security services tailored to client needs.ResponsibilitiesBuild and maintain strong relationships with clients through direct engagement, understanding their business objectives, and aligning our cybersecurity solutions to their evolving needs.Take charge of service delivery management for key clients to ensure excellence in all engagements.Serve as the primary liaison between key clients and internal teams, ensuring cohesive communication and collaboration across GRC, PT, and SOC functions:Work with the GRC team to assess and maintain compliance with regulatory and industry-specific requirements, including risk assessments and audits.Collaborate with the PT team to schedule, scope, and assess findings from security testing, ensuring vulnerabilities are effectively communicated and addressed.Coordinate with the SOC team to monitor and respond to security incidents, streamline incident response, and conduct post-incident analysis.Collaborate with the client's internal cybersecurity team leads to tailor cybersecurity solutions to address specific client requirements, project scopes, priorities, objectives, and deliverables.Manage client expectations and communicate effectively with clients throughout the project lifecycle from initiation to completion, maintaining adherence to timelines and quality standards.Conduct regular check-ins, such as Monthly Governance Meetings and Quarterly Business Reviews (QBRs) to assess client satisfaction, understand their goals and objectives to help identify opportunities for improving their security and help them reach their business objectives.Analyze the current cybersecurity products and services utilized by existing clients to identify gaps or areas where additional products can enhance the overall security posture.Collaborate with the Delivery Teams to ensure a seamless transition from the sales process to product implementation, fostering long-term client satisfaction.Provide regular reports to StickmanCyber management on the success of upselling campaigns and client retention efforts.QualificationsBachelor's degree in Computer Science, Information Technology, or a related field.7 to 12 years of IT Security/Cybersecurity domain experience.Proven experience in account management or a client-facing role within the cybersecurity industry.In-depth knowledge of cybersecurity frameworks (e.g., NIST, ISO 27001) and regulatory standards (e.g., GDPR, PCI-DSS).Relevant certifications such as PMP, CISSP, or CISM are a plus.Excellent communication and interpersonal skills, with a strong client-oriented mindset.Ability to work collaboratively with technical and non-technical teams, adapting communication to suit the audience.BFSI domain experience is preferred.KPIsMeasure client satisfaction through regular surveys and maintain an average score of 4.5/5 or higher.Achieve a 90% or higher annual client retention rate.Achieve a 25% annual upsell success rate among existing clients.Maintain a 95% or higher SLA compliance rate.Please submit your application to careers (@) stickmancyber.com, mentioning the position you applied for in the subject line.
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