Service Delivery Manager, Retail Operations
vor 2 Monaten
Service Delivery Manager, Retail OperationsRequisition ID: 36589
Location: Southbank, AU, 3006
ENGIE is a global energy player with over 97,000 employees across more than 30 countries. All of our teams' efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and communities.
Our global ambition, as a pioneer of the renewable energy transition, is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Zero. You may think it's nothing, but to us at ENGIE… zero is everything The opportunity: Our retail energy business is at the forefront of low-carbon products, services and technologies, which help Australian households manage their energy bills and emissions. Due to an internal move, we have a wonderful opportunity for a Service Delivery Manager to join our Customer Service team for ENGIE Retail Operations. You will report to the Head of Customer Service, ENGIE Retail.
You will work closely with key stakeholders across the retail business and also with key vendors and bring a strategic mindset. Some knowledge of managing performance of BPO's within a regulated industry, coupled with your proactive outlook on business will set you up for success in this wonderful landing point with a global leader in the energy transition.
Responsibilities will include: Creating, developing and managing the provider's performance KPIs in line with commercial agreementsStrong vendor relationship management, with a focus on achieving operational performance against KPI's all whilst operating in a highly regulated environmentFunctional ownership for customer services area for the business, ensuring that all relevant KPIs are achievedResponsibility to oversee the Cost to Serve for this functionMaintain strong governance on forecasting processes for all functionsManage and report on performance of these functions against critical KPI's, including regulatory reporting requirementsWork collaboratively with peers across the business to ensure operational and strategic goals are achieved.About you: Several years' experience relevant to the requirements of the roleSix sigma/LeanProject managementProcess design and reengineeringData managementVendor Management - experienced in managing complex services contracts with 3rd party suppliersCall Centre/ Back Office Operations ManagementManaged change projects and/or process improvementsNext Steps:
If this sounds like the role for you, we welcome your application.
All applicants must have unlimited rights to work in Australia.
Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer's responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions. Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths
Business Unit: GBU Flexible Gen & Retail
Division: Global B2C Supply - Australia B2C - One Supply
Legal Entity: ENGIE (AUSTRALIA RETAIL)
Contract Type: Permanent
Job Type: Full-Time
Professional Experience: Skilled (>3 experience
-
Service Delivery Manager, Retail Operations
vor 1 Monat
Melbourne, Österreich - VollzeitThe opportunity:Our retail energy business is at the forefront of low-carbon products, services, and technologies, which help Australian households manage their energy bills and emissions.Due to an internal move, we have a wonderful opportunity for a Service Delivery Manager to join our Customer Service team for ENGIE Retail Operations. You will report to...
-
Melbourne, Österreich Tideri Jobbörse VollzeitService Delivery Manager, Retail Operations Requisition ID: 36589 Location: Southbank, AU, 3006 ENGIE is a global energy player with over 97,000 employees across more than 30 countries.All of our teams' efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households, businesses and...
-
Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology)This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs.Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Sunbury Bus Service VollzeitManagement (Information & Communication Technology) This is a 12-month fixed term contract position based in Sunbury with the potential to transition into a full-time permanent position based on the business needs. Donric Group has over 45 years of experience in providing high quality, professional and safe passenger transport services to our local...
-
Service Operations Manager
vor 3 Monaten
Melbourne, Österreich Jemena VollzeitService Operations Manager - Service DeliveryJemena is an Australian energy company that owns and operates more than $12.4 billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and...
-
Service Operations Manager
vor 3 Monaten
Melbourne, Österreich Jemena Group VollzeitJemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and...
-
Manager, Operations And Systems
vor 1 Woche
Melbourne, Österreich Dnata Catering VollzeitManager, Operations and Systems (JQ Retail) Management - Area/Multi-site (Retail & Consumer Products) Full time Want to elevate your career to a Higher Altitude? Come and join our high performance Jetstar Retail team as a part of GOLD COAST, BRISBANE, MELBOURNE We are seeking a Manager, Operations and Systems for our newly expanded International business...
-
Service Delivery Manager
vor 2 Monaten
Melbourne, Österreich Study Select VollzeitHow to Become a Service Delivery Manager in Australia: careers in BusinessDefinition of a Service Delivery ManagerThe role of a Service Delivery Manager is pivotal in ensuring that services are delivered efficiently and effectively to clients.This career is characterised by a blend of technical expertise and strong interpersonal skills, as these...
-
Manager, Operations And Systems
Vor 6 Tagen
Melbourne, Österreich Dnata Travel Group VollzeitWant to elevate your career to a Higher Altitude?Come and join our high performance Jetstar Retail team as a part ofdnata catering & retail Asia Pacific.GOLD COAST, BRISBANE, MELBOURNEWe are seeking a Manager, Operations and Systems for our newly expanded International business partnership with Jetstar Airways in Asia Pacific.This exciting new leadership...
-
Manager, Operations And Systems
Vor 6 Tagen
Melbourne, Österreich Dnata Travel Group VollzeitWant to elevate your career to a Higher Altitude?Come and join our high performance Jetstar Retail team as a part ofdnata catering & retail Asia Pacific.GOLD COAST, BRISBANE, MELBOURNEWe are seeking a Manager, Operations and Systems for our newly expanded International business partnership with Jetstar Airways in Asia Pacific.This exciting new leadership...
-
Customer Delivery Supervisor
Vor 4 Tagen
Melbourne, Österreich Dnata Catering And Retail VollzeitDo you want a high-flying career working for the world's largest air services provider? We are seeking a hands-on leader with experience in a similar role to join our airport team in Perth as a Customer Delivery Supervisor on a permanent full-time basis.More about this role: Reporting to the Customer Delivery Manager, this role is responsible for supervising...
-
Commercial Operations Manager, Energy Retail Operations
vor 2 Monaten
Melbourne, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitWhat to Expect The Tesla Energy Business Operations team is seeking a dynamic and experienced Commercial Operations Manager to lead the operations of our virtual power plant (VPP) and related energy programs across Australia.You will oversee the commercial operations relating to Tesla's VPPs, working closely with cross-functional teams such as Engineering,...
-
Manager, Operations And Systems
vor 1 Woche
Melbourne, Österreich Dnata Travel Group VollzeitWant to elevate your career to a Higher Altitude? Come and join our high performance Jetstar Retail team as a part of dnata catering & retail Asia Pacific. GOLD COAST, BRISBANE, MELBOURNEWe are seeking a Manager, Operations and Systems for our newly expanded International business partnership with Jetstar Airways in Asia Pacific.This exciting new leadership...
-
Manager, Operations And Systems
vor 1 Woche
Melbourne, Österreich Dnata Travel Group VollzeitWant to elevate your career to a Higher Altitude? Come and join our high performance Jetstar Retail team as a part of dnata catering & retail Asia Pacific. GOLD COAST, BRISBANE, MELBOURNEWe are seeking a Manager, Operations and Systems for our newly expanded International business partnership with Jetstar Airways in Asia Pacific.This exciting new leadership...
-
Manager, Operations And Systems
Vor 6 Tagen
Melbourne, Österreich Dnata Travel Group VollzeitWant to elevate your career to a Higher Altitude? Come and join our high performance Jetstar Retail team as a part of dnata catering & retail Asia Pacific. GOLD COAST, BRISBANE, MELBOURNEWe are seeking a Manager, Operations and Systems for our newly expanded International business partnership with Jetstar Airways in Asia Pacific.This exciting new leadership...
-
Operations Manager Real Estate
vor 1 Monat
Melbourne, Österreich Ubertas Operations VollzeitMelbourne's Number 1 Real Estate Agent is searching for an Operations Manager.TWIG Real Estate are looking for a confident, energetic, passionate individual who thrives on working in the most dynamic of real estate environments.You will be teaming with one of Melbourne's most reputed sales agents and dedicated property management team in our fast-paced,...
-
Operations Manager
vor 2 Wochen
Melbourne, Österreich Dnata Catering VollzeitDo you want a high-flying career working for the world's largest air services provider, based in Melbourne? We are seeking a highly motivated and hands-on Operations Manager with experience in a similar role to join our high-performance International Flight Catering team based at our busy Melbourne Airport facility on a full-time basis.More about this role:...
-
Operations Manager
vor 2 Wochen
Melbourne, Österreich Lhr VollzeitDo you want a high-flying career working for the world's largest air services provider, based in Melbourne? We are seeking a highly motivated and hands-on Operations Manager with experience in a similar role to join our high-performance International Flight Catering team based at our busy Melbourne Airport facility on a full-time basis.More about this role:...
-
Retail Manager
vor 1 Monat
Melbourne, Österreich Jll Canada VollzeitJLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they...
-
Operations Manager
Vor 6 Tagen
Melbourne, Österreich Vertali Apac Pty Ltd VollzeitMelbourne Do you want a high-flying career working for the world's largest air services provider, based in Melbourne? We are seeking a highly motivated and hands-on Operations Manager with experience in a similar role to join our high-performance International Flight Catering team based at our busy Melbourne Airport facility on a full-time basis.More about...
