Crawford & Company | Internal Dispute Resolution Consultant | Australia
vor 4 Wochen
About the OpportunityYou will be able to showcase your technical claims knowledge in the review and management of complaints that require technical review, policy interpretation and a sound understanding of claims management.You will be the conduit between the business and our clients with respect to complaints / escalations and you will be seasoned at identifying the root cause, and moreover, highly competent at determining the next steps and / or the appropriate resolution.In a nutshell, you are accountable for ensuring the fair, effective and timely resolution of complaints in accordance with Crawford / client / regulatory requirements.You will be well supported by a great leader and team, where you will feel inspired to do your best work.Please note that whilst we would prefer the candidate to be based in Sydney, Brisbane or Gold Coast, we are willing to consider applicants outside of these locations.About YouYou are a self-driven enthusiastic individual who is a problem solver by natureYou will be an excellent communicator with a passion for continuous learning and developmentYou'll also be a people person and can demonstrate a caring, empathetic and positive outlook.
In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mileKey RequirementsAt least 3 years' experience in insurance claims management review or assessmentDemonstrated ability to understand and interpret insurance policies along with strong technical claims experienceExperience in dispute resolution and complex complaint managementAbility to investigate and identify the issues and information we need to form a viewStrong verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise mannerDraft written communication in Plain English tailoring it to stakeholdersExcellent organisational skills that enable you to work across multiple complaints and activities simultaneously ensuring matters are progressingResilience and empathy and willingness to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely mannerA highly responsive approach to your workAbility to work autonomously and as part of a close and supporting teamKey Responsibilities :Maintaining expected case load of property claim contacts following complaintsWorking directly with claim adjusters to examine claims forms, policies and endorsements, client instructions and other records to determine coverageProviding recommendations to claim adjusters to ensure the progress of claims with these recommendations possibly being outside of standard claims management proceduresProviding recommendations to claim adjusters regarding complaint progress and resolutionProviding support and advice to policy holders with respect to their claimsTo act as a team escalation point and proactively manage complex or contentious cases to resolve disputes effectively and put in place corrective measures as requiredUsing data to identify vulnerabilities and progress these accordinglyGoing above and beyond to progress and resolve complaints directly with the complainantsAdhere to insurer client Service Level Agreements and processesAbout CrawfordCrawford is the world's largest publicly listed claims management company operating in more than 70 countries.
Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation :Loss adjusting – property, major and complex loss, catastrophe responseThird party administration (Crawford TPA is a Lloyd's accredited provider)Forensic accounting including business interruption expertiseCyber responseManaged repair services (Contractor Connection)Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)Legal services (HBA Legal)To learn more about Crawford, please visitCrawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent.
We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered.
We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.It is the policy of Crawford that all successful employees consent to a national police check.
To be eligible to apply, you must have Australian or New Zealand working rights.Interested?
please submit a short cover letter explaining why you are suitable for the role along with your resume.#J-18808-Ljbffr
-
Buscojobs | Crawford
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the Opportunity You will be able to showcase your technical claims knowledge in the review and management of complaints that require technical review, policy interpretation and a sound understanding of claims management.You will be the conduit between the business and our clients with respect to complaints / escalations and you will be seasoned at...
-
Crawford & Company | Forensic Engineer
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitWhat's in it for You? Competitive remuneration package with a car or car allowanceJoin a well-established global company and supportive close-knit teamLong-term career development opportunities at your fingertipsTangible performance-based bonus that recognises your effortAbout Our Culture At Crawford, we value our people; as such, we hire for attitude and...
-
Crawford & Company | Forensic Engineer
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitWhat's in it for You?Competitive remuneration package with a car or car allowanceJoin a well-established global company and supportive close-knit teamLong-term career development opportunities at your fingertipsTangible performance-based bonus that recognises your effortAbout Our CultureAt Crawford, we value our people; as such, we hire for attitude and...
-
Buscojobs | Crawford
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitWhat's in it for You?Competitive remuneration package with a car or car allowance Join a well-established global company and supportive close-knit team Long-term career development opportunities at your fingertips Tangible performance-based bonus that recognises your effort About Our Culture At Crawford, we value our people; as such, we hire for attitude and...
-
Forensic Engineer
vor 3 Monaten
Central Coast, Österreich Crawford & Company VollzeitWhat's in it for You?Competitive remuneration package with a car or car allowanceJoin a well-established global company and supportive close-knit teamLong-term career development opportunities at your fingertipsTangible performance-based bonus that recognises your effortAbout Our CultureAt Crawford, we value our people; as such, we hire for attitude and...
-
Senior Dispute Resolution Officer
Vor 4 Tagen
Central Coast, Österreich Suncorp VollzeitLeverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customers Ongoing professional development is encouraged and work/ life balance is promoted.Permanent full time opportunity We are looking for passionate dispute resolution experts to become part of Suncorp's External Customer...
-
Buscojobs | External Dispute Resolution Officer
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitRole Purpose : As an External Dispute Resolution Officer, you will play a crucial role in managing and resolving disputes by balancing commercial, regulatory, and reputational impacts through every decision ensuring optimal outcomes for all parties involved.Your expertise will be vital in maintaining our commitment to fairness and compliance while...
-
Central Coast, Österreich Buscojobs VollzeitWorkplace Type : HybridMake a difference as an External Dispute Resolution Specialist.Join the largest insurance group in Australia and New Zealand.Your RoleJoin an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist.Using your high-level dispute resolution capability and sense of fairness, along with your superior...
-
Dispute Resolution Specialist
vor 3 Monaten
Central Coast, Österreich Allianz Popular Sl. VollzeitBrisbane, QLD, AU, 4000Adelaide, SA, AU, 5000Melbourne, VIC, AU, 3000Darwin, NT, AU, 0820Sydney, NSW, AU, 2000Area of Expertise: Customer Services & ClaimsUnit: Allianz AustraliaEmploying Entity: ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type: Full-TimeRemote Job: Hybrid workingEmployment Type: PermanentID: 55163Non-ExecutiveDispute Resolution Specialist |...
-
Central Coast, Österreich Buscojobs VollzeitWorkplace Type : HybridMake a difference as an External Dispute Resolution Specialist.Join the largest insurance group in Australia and New Zealand.Your RoleJoin an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist.Using your high-level dispute resolution capability and sense of fairness, along with your superior...
-
Allianz | Dispute Resolution Specialist
vor 2 Wochen
Central Coast, Österreich Buscojobs VollzeitRisk Consulting (Insurance & Superannuation)Full timeDispute Resolution Specialist | Multiple locations | Permanent and Contract OpportunitiesAre you ready for a career with Allianz?Even if you don't tick all the boxes, we encourage you to apply!This role is challenging and offers a highly rewarding work environment, perfect for people who are looking for...
-
External Dispute Resolution Case Manager
vor 4 Wochen
Central Coast, Österreich Zurich Australian Insurance Ltd. VollzeitExternal Dispute Resolution Case ManagerHow does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our...
-
Central Coast, Österreich Tideri Jobbörse VollzeitWorkplace Type : Hybrid Make a difference as an External Dispute Resolution Specialist.Join the largest insurance group in Australia and New Zealand.Your Role Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist.Using your high-level dispute resolution capability and sense of fairness, along with your superior...
-
Disputes Resolution Specialist
vor 2 Wochen
Central Coast, Österreich Buscojobs VollzeitDisputes Resolution SpecialistJob Description:Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.The role of the Dispute Resolution Specialist is to act as the representative for DXC throughout the conciliation process.Required Skills, Experience and Qualifications:Previous experience as...
-
Central Coast, Österreich Tideri Jobbörse VollzeitBrisbane, QLD, AU, 4000 Adelaide, SA, AU, 5000 Melbourne, VIC, AU, 3000 Darwin, NT, AU, 0820 Sydney, NSW, AU, 2000 Area of Expertise: Customer Services & Claims Unit: Allianz Australia Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 55163 Non-Executive Dispute Resolution...
-
Central Coast, Österreich Tideri Jobbörse VollzeitWorkplace Type : Hybrid Make a difference as an External Dispute Resolution Specialist.Join the largest insurance group in Australia and New Zealand.Your Role Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist.Using your high-level dispute resolution capability and sense of fairness, along with your superior...
-
Buscojobs | Allianz | Dispute Resolution Specialist
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitRisk Consulting (Insurance & Superannuation) Full time Dispute Resolution Specialist | Multiple locations | Permanent and Contract Opportunities Are you ready for a career with Allianz?Even if you don't tick all the boxes, we encourage you to apply!This role is challenging and offers a highly rewarding work environment, perfect for people who are looking for...
-
Claims Dispute Resolution Manager
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitNumber of Positions Available: 1NTI Reference Number: IDR_2024Work Type: Full timeWhat you will love about the role:As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally...
-
Buscojobs | Claims Dispute Resolution Manager
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitNumber of Positions Available : 1 NTI Reference Number : IDR_2024 Work Type : Full time What you will love about the role : As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed...
-
Claims Dispute Resolution Manager
vor 2 Wochen
Central Coast, Österreich Buscojobs VollzeitNumber of Positions Available : 1NTI Reference Number : IDR_2024Work Type : Full timeWhat you will love about the role : As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed...
