Head Of Customer Success
Vor 4 Tagen
Upwind is a place where opportunities happenAt Upwind, we are a team of hands-on, problem solvers and doers.
We believe in empoweringorganizations to run their cloud environments securely and efficiently to accelerate their businesses.
We listen closely to understand our customers' deepest pain points, working backwards to deliver easy-to-use, innovative solutions that not only meet immediate needs, but anticipate future ones.
We prioritize long-term relationships and value over short term outcomes, striving to exceed expectations and reinforce our customers' trust in Upwind.
We make decisions swiftly, recognizing many can be reversed or refined.
We believe in failing fast, and aren't afraid to change course when necessary.
With a bias for action we take calculated risks – even in the face of uncertainty – knowing that urgency drives momentum and propels us forward.
Speed doesn't just get us there faster; it lets us adapt quickly and build on each step with what we learn.
We Improve Every DayWe believe in the power of incremental progress: every day, every meeting, and every decision is an opportunity to improve.
Committing to getting 1% better with each cycle creates compounding gains, allowing us to build products that are 10x better over time.
Improvement doesn't stop with delivery; we follow up, adapt, and refine to ensure every outcome evolves towards excellence.
We Take OwnershipWe get the job done and never assume that someone else will do it.
When things aren't going right, we take responsibility and step in to fix it.
No task is beneath us, and "it's not my job" isn't in our vocabulary.
As owners, we stay aligned with the bigger picture for Upwind, communicating efficiently, giving constructive feedback, and proactively escalating issues to keep everyone moving forward together.
We are Resourceful and ResilientWe create our own reality, accomplishing more with less by leaning on creative problem-solving & adaptability.
When we face constraints and the path forward isn't clear, we find ways to make it work without sacrificing quality or our commitment to high standards.
We see setbacks as new opportunities to innovate, moving forward stronger and better prepared.
We Lead with HumilityWe approach every interaction with humility, respecting and learning from others.
We hold ourselves accountable, publicly owning mistakes and using them as stepping stones for growth.
Integrity guides us to act in the best interests of the team, fostering a culture of trust, shared purpose, and mutual growth.
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management.
Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters.
With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security.
From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection.
At Upwind, you'll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
We're looking for a Head of Customer Success to join our team.
The Head of Customer Success at Upwind will be pivotal in ensuring exceptional customer relationships, driving adoption, and enabling strategic growth.
This position will involve overseeing deployments, fostering engagement, and aligning customer goals with Upwind's platform capabilities.
The ideal candidate will be a strategic thinker with strong technical expertise and leadership skills.
This role is a critical driver for Upwind's growth, ensuring customers achieve success while maximizing the platform's value proposition.
Responsibilities Provide leadership and team building to the customer success group including both soft skills and technical ones.Maintain a standard excellence in customer responsiveness, communication, experience and engagement.Create processes and procedures to quickly escalate customer issues and provide visibility to the state of the customer across our leadership teamServe as the primary point of contact for customers, building and maintaining trust-based relationships.Oversee the full deployment of new environments, ensuring smooth platform integrations.Drive customer adoption of new features and expand platform capabilities to align with their business goals.In a fast moving engineering & product environment - ensure that customers are being introduced and utilizing the latest versions and features.Conduct weekly customer meetings to maintain ongoing engagement and address immediate needs, and lead formal QBRs to assess progress, set priorities, and align strategies for continued success.Run technical sessions and workshops tailored to customer needs, ensuring optimal product utilization.Take ownership of managing feature requests by deeply understanding customer priorities, projects, and plans.
Gather, prioritize, and effectively communicate these needs to the product team to ensure features are aligned with customer goals and deliver maximum value.Collaborate with research and security teams to address critical areas like APIs, CVEs, and sensitive data.Provide updates on product news, industry trends, and relevant security alerts.Identify and nurture customer champions to advocate for Upwind within their organizations.Requirements4+ years in customer-facing roles in a SaaS company, with experience in team leadership and operational oversight.Strong expertise in IT infrastructure, cybersecurity, and cloud technologies, with hands-on experience in cloud solutions.Proven problem-solving and data analysis skills for driving strategic decisions.Exceptional leadership and communication abilities, focused on trust-based relationships.Strategic thinker with a track record of aligning technical solutions to business goals.Experience in project management, including deployments, QBRs, and cross-functional collaboration.Relevant certifications (e.g., AWS, Azure, GCP, cybersecurity) preferred. #J-18808-Ljbffr
-
Head Of Customer Success
Vor 4 Tagen
Gold Coast, Österreich Upwind Security, Inc. VollzeitUpwind is a place where opportunities happenAt Upwind, we are a team of hands-on, problem solvers and doers.We believe in empowering organizations to run their cloud environments securely and efficiently to accelerate their businesses.Working at Upwind is an exhilarating journey of innovation and growth.Every day presents new challenges and opportunities...
-
Head Of Customer Success
Vor 4 Tagen
Gold Coast, Österreich Upwind Security, Inc. VollzeitUpwind is a place where opportunities happenAt Upwind, we are a team of hands-on, problem solvers and doers.We believe in empoweringorganizations to run their cloud environments securely and efficiently to accelerate their businesses.We listen closely to understand our customers' deepest pain points, working backwards to deliver easy-to-use, innovative...
-
Customer Success Manager
vor 14 Stunden
Gold Coast, Österreich Kidsoft VollzeitAdd expected salary to your profile for insightsAt Juice Technologies, we are dedicated to revolutionising the childcare management landscape by providing innovative, user-friendly software solutions that empower childcare services to focus on what matters most: children and families.Our team thrives on collaboration, innovation, and delivering exceptional...
-
Central Coast, Österreich Telstra Health Pty VollzeitTelstra HealthAt Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient andclinician experiences and health...
-
Head Of Client Success
vor 14 Stunden
Central Coast, Österreich Boxbar VollzeitHead of Client Success & DeploymentsSalary: Based on experienceTerm: PermanentLocation: Australia, RemoteAbout Boxbar:Boxbar Tech is the world's first automated self-service drinks solution able to dispense a full drinks menu.We are on a mission to reshape the landscape of bar service at events, venues and within the hospitality sector globally with our...
-
Head Of Marketing
Vor 6 Tagen
Gold Coast, Österreich P3 Global VollzeitJoin P3 Recovery as Head of Marketing!Are you a visionary marketing leader ready to make a lasting impact in the wellness and recovery industry?P3 Recovery is on the lookout for a Head of Marketingto drive our brand, strategy, and growth to the next level.Who We AreP3 Recovery is the leading franchise network of recovery and wellbeing centres in Australia...
-
Customer Success Representative
vor 23 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Success Representative Job no: 524888Brand: Corporate TravellerWork type: Full timeLocation: New South Wales, Queensland, South Australia, Victoria, Western AustraliaCategories: Corporate & Group TravelAbout the Opportunity The purpose of the Customer Success Team is to drive customer retention and advocacy across the largest subsection of the...
-
Cloudflare | Head Of Customer Success, Apjc
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects and accelerates any Internet application online without adding...
-
Head Of Sales And Customer Service
Vor 4 Tagen
Gold Coast, Österreich Studentuniverse VollzeitHead of Sales and Customer Service - Broadbeach, QLDJob no: 524873Brand: IgniteWork type: Full timeLocation: QueenslandCategories: Leisure Travel & Retail, LeadershipThe ideal candidate will be a visionary leader who can inspire performance, foster collaboration, and implement strategies that balance immediate results with long-term success.The role involves...
-
Head Of Marketing
Vor 4 Tagen
Gold Coast, Österreich P3 Global VollzeitJoin P3 Recovery as Head of Marketing!Are you a visionary marketing leader ready to make a lasting impact in the wellness and recovery industry?P3 Recovery is on the lookout for aHead of Marketing to drive our brand, strategy, and growth to the next level.Who We AreP3 Recovery is the leading franchise network of recovery and wellbeing centres in Australia...
-
Clearcompany | Head Of Customer Experience
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...
-
Head Of Finance
Vor 4 Tagen
Gold Coast, Österreich Rapid Loans VollzeitAdd expected salary to your profile for insightsTheHead of Financeis a critical leadership position responsible for overseeing the financial systems and administrative functions at Rapid Loans.Reporting directly to the Chief Growth Officer and Chief Executive Officer, this role ensures the provision of high-quality financial data and insights to drive...
-
Head Of Finance
Vor 4 Tagen
Gold Coast, Österreich Rapid Loans VollzeitAdd expected salary to your profile for insightsThe Head of Finance is a critical leadership position responsible for overseeing the financial systems and administrative functions at Rapid Loans.Reporting directly to the Chief Growth Officer and Chief Executive Officer, this role ensures the provision of high-quality financial data and insights to drive...
-
Gold Coast, Österreich Tideri Jobbörse VollzeitHead of Sales and Customer Service - Broadbeach, QLD Job no: 524873Brand: IgniteWork type: Full timeLocation: QueenslandCategories: Leisure Travel & Retail, Leadership The ideal candidate will be a visionary leader who can inspire performance, foster collaboration, and implement strategies that balance immediate results with long-term success.The role...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects and accelerates any Internet application online without adding...
-
Head Of Paid Social
vor 13 Stunden
Gold Coast, Österreich Princess Polly VollzeitPrincess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel.Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks.Now, one of the fastest-growing online...
-
Consultant (Customer Success) - Nowinfinity
Vor 4 Tagen
Gold Coast, Österreich myprosperity VollzeitA BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together. But it's not just...
-
Consultant (Customer Success) - Nowinfinity
Vor 4 Tagen
Gold Coast, Österreich myprosperity VollzeitA BIT ABOUT US Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients.HUB24 delivers innovative product and technology solutions to empower better financial futures, together.But it's not just...
-
Head Of Paid Social
Vor 4 Tagen
Gold Coast, Österreich Princess Polly VollzeitPrincess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel.Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks.Now, one of the fastest-growing online...
-
Central Coast, Österreich Buscojobs VollzeitTelstra HealthAt Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health...