Customer Service Officer

vor 2 Monaten


Melbourne, Österreich Tideri Jobbörse Vollzeit

Full time
We are excited to announce an opportunity for a Customer Service Officer, known internally as a Recruitment Officer to join our dynamic team at Nucleus Network.
This is a full time, permanent ongoing position, open to applicants based in either Brisbane or Melbourne

As the only global phase 1 clinical trials specialist with facilities in both the USA and Australia, we are committed to "advancing medicine and improving lives" by attracting exceptional talent.

Since our founding in 2004, Nucleus Network has successfully conducted over 1500 phase 1 clinical trials for biotechnology and pharmaceutical companies from the USA, Europe, Australia, Japan, South Korea, Taiwan, and China.

Our organization is characterized by our core values, outstanding work culture, dedication to staff development, and commitment to providing an optimal work environment.

Key responsibilities
Handling inbound and outbound calls with potential participants Minimum six months experience in a contact centre Assisting eligible participants by conducting phone screening questionnaires based on the clinical studies requirements Inbound and outbound calls – up to 40 + calls per day Selecting trials for participants based on eligibility criteria Build excellent rapport with existing and new participants Booking appointments and updating the participant database Requirements
Medical research/clinical operations experience would be advantageous Previous experience in a customer facing role is preferable Must have excellent time management skills with an ability to work in a fast-paced environment Able to work independently and effectively in a team Maintain a professional level of confidentiality Meet set targets and KPI's Open to applicants based in either Melbourne or Brisbane If you are interested in applying for this position, please include a CV and cover letter with your application.

At Nucleus Network we are committed to creating a supportive and inclusive space where every individual feels they can be their full selves.
Our policy applies to all aspects of employment, including our hiring and selection process.
We are an equal opportunity employer, seeking people from all life stages, backgrounds and life perspectives.

For further information about Nucleus Network, please go to .

#J-18808-Ljbffr



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