Information Officer
vor 1 Monat
Organisation: Workplace Injury Commission
Occupation: Administration/Secretarial
Reference: VG/WIC/1824626
Searching for real purpose and authentic people? Harness your client service skills and help us resolve workers' compensation disputes.
Workplace Injury Commission (WIC) Melbourne $86,823 per annum (plus super) + excellent mentoring and support Enjoy rewarding work, a respectful culture, and the support you need to thriveCompetitive remuneration, flexibility, and incredible benefitsPlay a key role supporting WIC as we help injured Victorians find a way forwardThe impact you'll have: At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.
Due to recent movement within the team, we are looking for an Information Officer to join us on a fixed term basis. In this role, you'll be part of a collaborative team that plays a key role within the organisation, delivering and maintaining consistent and high-quality support to Conciliation Officers (CO's). You will gather, analyse and document relevant information from all parties in accordance with case management requirements, and undertake follow-up enquiries on behalf of CO's.
Utilising your highly developed communication and interpersonal skills you will provide prompt, high-quality service to all parties when providing information on relevant conciliation procedures.
Who we're looking for: Demonstrated experience and ability to monitor and contribute to multi-discipline information management initiatives and service delivery outcomes operating in a cooperative, flexible, responsive and professional mannerAn ability to interpret, communicate and provide advice on policy and procedure, identify trends and anomalies, and resolve stakeholder issuesHighly developed communication/interpersonal skills with excellent customer service skills and a demonstrated record of strong commitment and achievement in meeting stakeholder needsExtensive client service experienceHighly established time management and organisational skills, including the ability to set priorities and complete concurrent tasks to meet timelines with volume workloadWorker's compensation scheme experience/knowledge is desirableFor further information, check out the PD which is accessible on our careers page.
Resolution matters. And so do you. We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:
Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.More leave when you need it most - flexible leave arrangements tailored to you.Access to our 24/7 holistic mental health and wellbeing program for you and your family.A progressive and supportive work environment with experienced leaders who are invested in you.As an Information Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
Respect is a key value here. We trust and empower you to be your best self, at work and home.
Bring your diverse thinking and help make us even better.
We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.
Want to help us shape a brighter future? Join us. Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Tuesday 22nd October 2024. Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.
WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email ******. Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.
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