Ampol Limited | Customer Solutions Team Leader
Vor 3 Tagen
Company: AmpolPeople leadership role making an impactful difference and powering excellent customer service.Work with a passionate, collaborative, and diverse team.About Ampol:Ampol has been proudly fuelling Australia since 1900, from humble beginnings through 120 years of growth and change.
We are the operational heart of the business, responsible for the refinement and distribution of petrol and petroleum products.
Our operations span the country, and working with us will provide you with the opportunity to meet a diverse team of experts who help make Ampol the energy supply chain leader it is today.This purpose reflects our commitment to delivering value for our customers and our people now, through safe, reliable, and competitive operations.
As we look to the future, we will continue to innovate through new energy and fuel solutions to deliver on powering better journeys, today and tomorrow.About the role:Reporting to the Customer Service Operations Manager, this is an exciting opportunity to lead a high-performance, high-energy, and collaborative team in a permanent position as a Customer Solutions Team Leader based in our Alexandria Head Office.This role leads and coordinates the day-to-day operations of a team of service agents in Ampol who are responsible for responding to customer enquiries regarding our products and services across multiple communication channels including phone, email, chat, and social.This role will suit a contact centre professional who enjoys leading a high-performance team and supporting their growth into other key areas within Customer Service and the wider Ampol business.There is the opportunity to work flexibly, including hybrid working arrangements.Key responsibilities:Responsible for recruitment, selection, and performance management activities of the team.Coordinate day-to-day operations and serve as point of escalation for customers and team members.Responsible for intra-day resource and workload management to optimise productivity of the team and meet SLAs.Implement best practice protocols to ensure SLAs are understood by staff and maintained accordingly.Ongoing people leadership including agent compliance and quality coaching, growth and development plans, and cultural action plans.Maintain a thorough working knowledge of Ampol's product and service offerings.Mentor new starters and oversee their initial onboarding into the team.Advocate for and represent the customer and Customer Service accordingly.Ensure compliance to legal and regulatory requirements relevant to portfolio.Apply your systems knowledge to navigate data and processes to assist team needs.Manage competing priorities and work as part of a larger team.Think differently to achieve outcomes.About you:You will be a self-motivated individual with well-honed communication skills and 2+ years of experience leading a team within a Customer Service environment in financial services, government, retail, hospitality, or a similar environment.You will be accustomed to a fast-paced role as the team covers a high number of interactions from our customer base (approx.
500-600 interactions per day).You will have a minimum qualification at HSC level, solid computer literacy skills with experience in the use of Microsoft Office Suite, Salesforce, and Genesys Cloud.
Experience with SAP, Way4, and other ERPs is highly desirable.
A tertiary qualification in business or a related field will be highly regarded.You will also possess a continuous improvement mindset and have an appetite to learn.Key skills and experience:5+ years' experience working in a Customer Service/operations team environment.2+ years' experience supervising and/or coaching a team.Demonstrable evidence of achieving or exceeding operational targets & SLAs.Experience working with multiple internal and external stakeholders.Experience with implementing process improvements which have delivered commercial value or customer benefit.Strong numeric, analytical, accuracy, and problem-solving skills; able to draw and interpret insights from data.Strong networking skills with the ability to direct and influence key stakeholders.Strong attention to detail.Exceptional verbal, grammatical, and written communication skills.Good interpersonal and collaborative team working skills.Experience in root cause analysis/investigation capability.A quick learner with a strong desire to enhance and expand your knowledge and capabilities.A continuous improvement mindset with the ability to challenge the status quo.Ability to work effectively under pressure, autonomously, and meet performance and service level targets.Want to take your career to the next level?
Apply today.
Applications close 17 January 2025.Note: we will be reviewing and shortlisting applications from 8 January 2025.#J-18808-Ljbffr
-
Team Member Kariong
Vor 6 Tagen
Central Coast, Österreich Ampol Limited VollzeitCompany: AmpolHi, we're Ampol.We are powered by our people!As one of Australia's largest convenience retailers, we're committed to making life easier for our customers.Whether they're fueling up, ducking in, or taking away, we've got their back.With a smile, a wave or a hello, we get our customers in and out with what they need.Our Retail Team Members...
-
Team Member Kariong
Vor 4 Tagen
Central Coast, Österreich Ampol Limited VollzeitCompany: AmpolHi, we're Ampol.We are powered by our people!As one of Australia's largest convenience retailers, we're committed to making life easier for our customers.Whether they're fueling up, ducking in, or taking away, we've got their back.With a smile, a wave or a hello, we get our customers in and out with what they need.Our Retail Team Members...
-
Retail Team Member
vor 2 Monaten
Central Coast, Österreich Ampol Limited VollzeitCompany: AmpolHi, we're Ampol. We are powered by our people! As one of Australia's largest convenience retailers, we're committed to making life easier for our customers. Whether they're fueling up, ducking in, or taking away, we've got their back. With a smile, a wave or a hello, we get our customers in and out with what they need.Our Retail Team Members...
-
Ampol Limited | Deployment Lead | Australia
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitCompany: Ampol About Ampol Powering better journeys, today and tomorrow.Our company has always been about more than fuel.Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries, and communities we engage with.From our origins until today, we've always been inspired by the role we can play in...
-
Ampol Limited | Store Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitStore Manager - Pheasants Nest Southbound Location: Pheasants Nest Southbound Reta, New South Wales, Australia Company: Ampol At Ampol, We're Powered by People!We are looking for an afternoon shift Store Manager at Ampol Foodary Pheasants Nest Southbound!Previous management experience is a bonus and must be available to work 2pm - 10pm Wednesday through to...
-
Ampol Limited | Assistant Store Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitAssistant Store Manager - McDougalls Hill Location: McDougalls Hill Retail, New South Wales, Australia Company: Ampol At Ampol, We're Powered by People!We're transforming the concept of convenience and need dynamic retail leaders to shape our vision.As a key player in our team, you'll use your experience to coach and inspire our retail staff, enhance their...
-
Ampol Limited | Store Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitStore Manager - Pheasants Nest Northbound Location: Pheasants Nest Northbound Reta, New South Wales, Australia Company: Ampol We are looking for an afternoon shift Store Manager at Ampol Foodary Pheasants Nest Northbound!Previous management experience a bonus and must be available to work 2pm - 10pm Wednesday through to Sunday.We're redefining convenience,...
-
Fleet Supervisor Central Qld
vor 2 Wochen
Central Coast, Österreich Ampol Limited VollzeitLocation: Gladstone, Queensland, AustraliaCompany: AmpolPermanent full-time opportunity based in Gladstone, QLDFast-paced, fleet management operations within our distribution business.About AmpolWe are proud of our heritage.We have been powering better journeys for all Australians for over 100 years.As Australia's very own fuel brand, we are committed to...
-
Store Manager In Training
vor 2 Wochen
Central Coast, Österreich Ampol Limited VollzeitCompany: AmpolHi, we're Ampol.We are powered by our people!We're reimagining the freedom of convenience and as the face of our future, our store managers run their stores as if it were their own.Our commitment to create the best one stop shop convenience experiences for our customers never ends, requiring us to work together to turn our big ideas into...
-
Assistant Store Manager
vor 2 Monaten
Gold Coast, Österreich Ampol Limited VollzeitCompany: AmpolHi, we're Ampol.We are powered by our people! We're reinventing the freedom of convenience and as the face of our future, our retail leaders leverage their experience to coach and support our retail teams.Responsibilities:Building customer service and operational skills.Creating the best one-stop shop convenience experience for our...
-
Customer Service Team Leader
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitThe OpportunityWe are seeking a dynamic and experienced Customer Service Team Leader to join our team at our Queanbeyan site.This is an exciting opportunity for a motivated individual with strong leadership skills to drive positive change and structure within our customer service department.As the Customer Service Team Leader, you will play a crucial role in...
-
Buscojobs | Customer Service Team Leader
Vor 6 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitThe Opportunity We are seeking a dynamic and experienced Customer Service Team Leader to join our team at our Queanbeyan site.This is an exciting opportunity for a motivated individual with strong leadership skills to drive positive change and structure within our customer service department.As the Customer Service Team Leader, you will play a crucial role...
-
Team Lead
vor 4 Wochen
Central Coast, Österreich Group Bayport VollzeitGroup Bayport, a US Headquartered Organization is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth.From...
-
Customer Success Consultant
vor 4 Wochen
Central Coast, Österreich Lexisnexis Risk Solutions VollzeitCustomer Success Consultant (SME)--Software SolutionsApply locations: Taipei, Seoul, Sydney, Australia, Singapore - ELS Winsland HouseTime type: Full timePosted on: Posted 2 Days AgoOur CompanyElsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the...
-
Buscojobs | Customer Support Team Lead
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitJoin our dynamic team and play a crucial role in showcasing and supporting our cutting-edge technology.Be part of a high-performing team at the forefront of technological innovation.How you'll contribute Emesent is seeking an experienced Customer Support Team Lead to oversee our customer support operations guiding a high performing team dedicated to...
-
Customer Service Team Leader
vor 2 Monaten
Central Coast, Österreich Buscojobs VollzeitAbout Ofload and our missionJoin Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape.Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in...
-
Customer Service Team Leader
vor 2 Monaten
Central Coast, Österreich Buscojobs VollzeitThis job offer is not available in your country.Full timeThe Metcash story began from the humble origins of our first family-owned corner store in 1927.For almost 100 years since then, we've been backing independents and strengthening the communities we operate in.Today, Metcash (ASX : MTS) is Australia and New Zealand's leading independent retail partner...
-
Tyro Payments Limited | Observability Team Lead
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitWe're not just like every other bank.Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.Tyros are a highly collaborative mix of people.You will work closely with our awesome teams and individuals in...
-
Customer Care Team Leader
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitSouth Granville Location Dynamic Opportunity About Our Client Our client is a respected industrial manufacturing organisation with a sizeable workforce.Their products have a significant presence in numerous markets across the globe, and they are known for their commitment to quality and exceptional service. Job Description Direct and monitor the Customer...
-
Customer Success Team Lead
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitDescriptionYour New ChapterAre you passionate about delivering exceptional customer experiences?Do you want to lead a team that shapes the future of pet care?Best for Pet, Australia's leading pet health and wellness membership program and a proud part of VetPartners, is experiencing rapid growth.We're excited to offer an opportunity for a Customer Success...