Service Delivery Manager
vor 2 Monaten
About Laing O'Rourke Laing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner.
The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport infrastructure projects, through to landmark buildings at the transport interface.
Laing O'Rourke owns one of Australia's largest plant and equipment hire company called Select Plant Australia.
We know the right culture combined with purposeful technology will help us meet demand and deliver certainty for our clients.
That's the #powerofexperience.
About the role We are currently seeking a Service Delivery Manager to join our Australia IT Delivery team in Brisbane, QLD or Sydney, NSW.
This role offers great career prospects with a privately-owned tier 1 constructor and international engineering enterprise.
This role will involve leadership and ongoing development of the vision and strategic imperatives for the Service Delivery function, ensuring it continues to deliver high quality services that meet business and user expectations.
Key responsibilities Lead the Application Support, Service Desk, and Financial Systems teams, creating a strong team culture and ways of working, empowering staff to independently deliver their roles.
Demonstrate excellent communication and stakeholder management, ability to collaboratively work with colleagues from inside and outside of Information Technology and serve as a role model to wider teams.
Strive for an exceptional customer experience for internal customers.
Develop an understanding of the business strategy and priorities as well as solid relationships with stakeholders across the organisation.
Collaborate closely with all IT teams.
Develop and evolve an effective communications infrastructure surrounding incident management response and resolution.
Lead and inspire a team of technology & service professionals and foster a culture which recognises and develops talent and promotes best practice people management.
About you Educated to degree level or equivalent.
5+ years experience in Service Management in a large multinational company.
3+ years experience in Infrastructure / Operations in a large multinational company.
Previous experience in Application support or similar discipline.
Proven experience of developing and delivering Service Delivery Management transformation programmes.
Excellent written and verbal communication skills with the ability to effectively tailor communication of technical issues to various audiences.
Proven experience of managing staff through significant organisational, structural and technology change.
Innovative thinking and leadership with an ability to lead and motivate teams.
Experience with SLAs and Service management.
Benefits We work hard to create an environment that brings out the best in our people.
We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development.
We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.
Diversity & Inclusion We are committed to building a workforce that reflects the diverse society in which we live and work.
Laing O'Rourke is proud to hold the Workplace Gender Equality Agency (WGEA) Citation - Employer of Choice for Gender Equality.
Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.
Download our Stretch Reconciliation Action Plan at Applications from recruitment agencies will not be considered.
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