Coursefinder Australia Pty Ltd | Contact Centre Team Leader | Australia
vor 10 Stunden
How to Become a Contact Centre Team Leader: Australian Careers in Communications The role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.
These leaders are responsible for overseeing a team of customer service representatives, ensuring that they deliver exceptional service while meeting the organisation's goals.
They play a crucial role in fostering a positive work culture, motivating their team, and driving performance through effective coaching and support.
In this position, the Contact Centre Team Leader's responsibilities encompass a variety of tasks aimed at enhancing team performance and customer satisfaction.
They monitor call metrics, provide feedback to team members, and implement training programs to develop skills and improve service delivery.
Additionally, they are often involved in resolving complex customer issues, ensuring that their team has the resources and knowledge needed to succeed.
This role requires strong communication skills, as leaders must effectively convey expectations and provide constructive feedback to their team.
Daily tasks for a Contact Centre Team Leader may include conducting team meetings, analysing performance data, and collaborating with other departments to streamline processes.
They also play a key role in recruitment and onboarding new staff, ensuring that the team is well-equipped to handle customer inquiries.
By fostering an environment of continuous improvement, they help to create a motivated team that is committed to delivering high-quality service.
Overall, a career as a Contact Centre Team Leader offers the opportunity to make a significant impact on both team dynamics and customer experiences.
With the right blend of leadership skills and a passion for customer service, individuals in this role can enjoy a fulfilling career path that opens doors to further advancement within the organisation.
What will I do?
The role of a Contact Centre Team Leader is pivotal in ensuring that customer service operations run smoothly and efficiently.
This position involves overseeing a team of customer service representatives, providing guidance, support, and training to enhance their performance.
The Team Leader is responsible for maintaining high service standards, managing team dynamics, and implementing strategies to improve customer satisfaction.
Team Management – Overseeing daily operations and performance of the contact centre team.
Coaching and Training – Providing ongoing training and support to team members to enhance their skills and performance.
Performance Monitoring – Tracking key performance indicators (KPIs) and providing feedback to team members.
Customer Interaction – Handling escalated customer inquiries and resolving complex issues.
Reporting – Preparing and presenting performance reports to management.
Process Improvement – Identifying areas for improvement in customer service processes and implementing changes.
Team Motivation – Encouraging team engagement and maintaining a positive work environment.
Scheduling – Managing staff schedules to ensure adequate coverage during peak times.
Collaboration – Working with other departments to align customer service strategies with business objectives.
Compliance – Ensuring that the team adheres to company policies and industry regulations.
What skills do I need?
A career as a Contact Centre Team Leader requires a diverse set of skills that blend leadership, communication, and problem-solving abilities.
Effective team leaders must possess strong interpersonal skills to motivate and guide their team members, ensuring a positive work environment that fosters collaboration and high performance.
They should also be adept at conflict resolution, as they often mediate between team members and customers to address concerns and maintain service quality.
Additionally, analytical skills are essential for monitoring performance metrics and implementing strategies to enhance efficiency and customer satisfaction.
In addition to interpersonal and analytical skills, a successful Contact Centre Team Leader should have a solid understanding of customer service principles and practices.
This includes the ability to train and develop team members, ensuring they are equipped with the necessary skills to handle customer inquiries effectively.
Proficiency in using contact centre technology and software is also crucial, as it enables leaders to streamline operations and improve service delivery.
Skills/attributes Strong leadership skills Excellent communication abilities Problem-solving skills Ability to motivate and inspire team members Experience in customer service Analytical thinking Adaptability to change Knowledge of performance metrics and KPIs Coaching and mentoring abilities Proficiency in using contact centre software Understanding of customer needs and expectations Ability to manage multiple tasks effectively #J-18808-Ljbffr
-
Contact Centre Team Leader
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become a Contact Centre Team Leader in Australia: careers in Communications Definition of a Contact Centre Team Leader The role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.This position is designed for individuals who thrive in...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become an Account Director: Australian Careers in Marketing The role of an Account Director is a dynamic and rewarding career path that sits at the intersection of client management and strategic planning.Account Directors are responsible for overseeing client accounts, ensuring that their needs are met while also driving the agency's business...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become an Accounts Assistant: Australian Careers in Accounting and Bookkeeping The role of an Accounts Assistant is a vital component within the financial landscape of any organisation.These professionals play a key role in supporting the accounting department by managing various financial tasks that ensure the smooth operation of financial...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become an Executive Officer: Australian Careers in Business Administration The role of an Executive Officer is a dynamic and influential position within an organisation, often serving as a key driver of strategic initiatives and operational excellence.Executive Officers are responsible for overseeing the daily operations of their organisation,...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become a Business Manager: Australian Careers in Small Business The role of a Business Manager is both dynamic and rewarding, offering individuals the opportunity to play a pivotal part in the success of an organisation.Business Managers are responsible for overseeing various aspects of a company's operations, ensuring that everything runs smoothly...
-
Bay Strata Pty Ltd | Strata Manager | Australia
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitBay Strata Pty Ltd is a well-established and highly regarded Strata Management Company located within the St George area.Our office has been established since 2002 and is constantly growing and evolving.The successful applicant will enjoy a good salary package in addition to great working conditions and further salary incentives.Additional training is also...
-
Central Coast, Österreich Tideri Jobbörse VollzeitCompany Name : Kingstar Global Pty LtdJob title : Facilities ManagerEmployment status : Full TimeSalary : $74,000 p.a.plus superannuationLocation : 5 Toombah St, Mount Waverley VIC 3149Kingstar Global Pty Ltd, located in Mt.Waverly Victoria & is a Cleaning & Property Services Company, wichi is in the industry for more than 5yrs.We at Kingstar Global have an...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become a Blockchain Developer: Australian Careers in IT A career as a Blockchain Developer is an exciting and rapidly evolving opportunity in the tech industry.These professionals are at the forefront of innovation, working with decentralised technologies that are transforming how businesses operate.Blockchain Developers design, implement, and...
-
Coursefinder Australia Pty Ltd | Data Analyst | Australia
vor 10 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become a Data Analyst: Australian Careers in Science The career of a Data Analyst is both dynamic and rewarding, offering individuals the opportunity to work at the intersection of technology and business.Data Analysts play a crucial role in helping organisations make informed decisions by interpreting complex data sets.They gather, process, and...
-
West Recruitment Pty Ltd | Cfo
vor 10 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitLocation: CBD, Inner West & Eastern Suburbs Reference ID: Contact: Newton Soares Email: Call: 9689 8989 West Sector: Accounting and Finance Job Summary - c$200,000 + super and bonus- Key Leadership appointment.Newly created role.- Entrepreneurial, dynamic and innovative business. Job Description About your new companyDue to strong growth, this is a rare...
-
One Harvest Pty Ltd | Team Leader | Australia
Vor 3 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitTeam Leaders/Supervisors (Manufacturing, Transport & Logistics) Full time It's really no secret, our people are at the heart of everything we do - that's what makes us One Harvest!Our ambition is to help people live better lives, an ambition that ranges from the yummy & healthy foods we source, grow & harvest to providing meaningful employee experiences.We...
-
Central Coast, Österreich Tideri Jobbörse VollzeitWe are seeking a skilled Senior Business Analyst to articulate and document business requirements, ensuring alignment with organizational goals and stakeholder needs.In this role, you will analyze the agency's capabilities and facilitate communication between various business units, playing a key role in delivering effective solutions.Key Responsibilities:...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become a 3D Modelling Professional: Australian Careers in Gaming and Animation The career of a 3D Modelling Professional is an exciting and dynamic field that combines creativity with technical skills to bring ideas to life in three-dimensional space.These professionals are responsible for creating detailed and realistic 3D models used in various...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become an Allied Health Worker: Australian Careers in Allied Health The role of an Allied Health Worker is both rewarding and vital within the healthcare system.These professionals play a crucial part in supporting patients' health and wellbeing, working alongside doctors, nurses, and other healthcare providers.Their primary focus is to assist in the...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHow to Become a Cloud DevOps Engineer: Australian Careers in IT The role of a Cloud DevOps Engineer is an exciting and dynamic career path that sits at the intersection of software development and IT operations.These professionals are responsible for streamlining the processes of software development, deployment, and maintenance in cloud environments.By...
-
Scientist Australia
vor 2 Monaten
Central Coast, Österreich World Access Immigration Pty Ltd VollzeitJob DescriptionExecustaff Recruiting Services SA (Pty) Ltd is seeking a qualified candidate for a position involving the following responsibilities:Designing and compiling map manuscripts using digital and graphical source material, including aerial photographs, satellite imagery, survey documents, existing maps and records, reports and statistics.Advising...
-
Gen Officer 1 Relief
Vor 2 Tagen
Central Coast, Österreich Energy Australia Services Pty Ltd VollzeitEnergy Australia Services Pty Ltd – Blue Mountains NSWPosition: Gen Officer 1 Relief, Energy Australia Services Pty Ltd., Lithgow, Blue Mountains & Central West NSW.Full time.About Us: Globally, energy markets are in transition to a net-zero future, and the entities within these markets are transforming their underlying business models to ensure that they...
-
Central Coast, Österreich Tideri Jobbörse VollzeitJob no: 498947Work type: CasualCompany: LINFOX ARMAGUARD PTY LTDLocation: MilduraAdvertised: 10 Oct 2024 AUS Eastern Daylight TimeApplications close: Apply now Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise.Trusted by our customers in...
-
Central Coast, Österreich Tideri Jobbörse VollzeitCentre Manager position at a brand-new Nido service!Nido recently opened a beautiful Early School service in Cumberland Park, and we're searching for a passionate Centre Director to join us.We're looking for someone eager to make Nido their home and flourish in a supportive, collaborative environment.Be ready to create magical moments in our service, with...
-
Team Leader
vor 2 Monaten
Central Coast, Österreich Enviroag Australia Pty Ltd VollzeitWe are looking for a Team Leader for our NSW business, to join our team based in Armidale NSW.What we offerYou will be working with an industry leader across a really diverse work area.Opportunity to develop your skills and continued professional development in a friendly and professional environment.We encourage membership and engagement in professional and...
