Help Desk

vor 8 Stunden

Central Coast, Österreich Green Light Worldwide Vollzeit

2 weeks engagement only On-site set-up Sydney CBD Level 2 Service Desk We are seeking a  Level 2 Service Desk Support  resource to manage IT support operations for our client.
The successful candidate will be responsible for providing technical support and prioritizing urgent incidents from 3rd February to the 14th February.
Key Responsibilities: Provide  Level 1-2 IT support  for the  Microsoft Office Suite, Windows 11, and Dell laptops .
Prioritize  urgent incidents  over non-critical issues that can be resolved post-conference.
Manage user requests and troubleshooting via the  ServiceNow ticketing system .
Support  Active Directory (AD), SCCM, and Azure .
Escalate complex issues to senior IT staff when necessary.
Ensure seamless IT operations and minimize disruptions while the primary team is away.
Required Skills & Experience: Proven experience in  Level 2 Service Desk support .
Strong troubleshooting skills in  Microsoft technologies , including  Windows 11, AD, SCCM, and Azure .
Hands-on experience with  Dell laptops and the Microsoft Office Suite .
Familiarity with  ServiceNow  or similar IT service management tools.
Excellent problem-solving abilities and the ability to work independently.
Strong communication skills and ability to handle urgent IT issues efficiently.
Green Light is one of Australia's most successful and fastest growing IT services businesses.
We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.
How To Apply: If you are interested in this role and meet the required qualifications, don't hesitate to contact Liz C – Resource Manager at ****** more information or to discuss the opportunity in detail.

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