Infrastructure Operations Specialist
vor 2 Wochen
Career Opportunities: Infrastructure Operations Specialist - Enterprise Compute Operations (1001989) Requisition ID 1001989 - Posted - Group Enablement - NSW - Full-time - Information Technology
We are Woolworths Group.
200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand.
Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace.
Welcome to Group Enablement
Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future.
What will I be doing
This role is part of the Service Operations and Infrastructure Group and involves liaising with business customers, various IT departments, service providers, vendors, and strategic partners.
The role is responsible for providing technical leadership and ongoing operational oversight of Woolworths' significant enterprise computing operations landscape.
As an experienced IT professional, you will be heavily involved in support, management, administration, automation, maintenance, and continuous improvement of the Compute Operations and Configurations that run within Woolworths's Multi Cloud environments.
Key Responsibilities:
Provide Operational oversight of Windows Servers, RedHat, SUSE, and Oracle Enterprise Linux Servers across various versions.
Oversee key supporting services underpinning our Compute environment.
Ensuring stability and availability of our strategic workloads and their configuration to baselines.
Collaborate with engineering teams to develop and drive platform improvements.
ITIL service operations responsibility for Woolworths server environments including risk and issue, incident, problem, availability, capacity, performance, and change management.
Maintain and ensure the smooth running of Woolworths' compute platform, including continual service improvement and lifecycle management of operating systems.
Service transition of new and changed services into BAU Operations.
Maintain a culture of customer service and satisfaction, with responsiveness to customer needs and proactive attention to business and technical requirements.
Manage escalations hierarchically and process related.
Manage the delivery of support services provided by IT service providers.
Provide after-hours support as required.
Contribute to continuous improvement within the Service Operations and Infrastructure area.
What will I bring?
A strong background in Wintel and Linux operating systems (professional certifications are highly regarded).
A desire to automate, codify, and continuously improve all aspects of the work environment.
Sound understanding of 'Infrastructure as Code' (IaC) and 'Configuration as Code'.
Five years of relevant experience in managing enterprise services at scale.
Proven understanding of hosting platforms on VMware, Azure, and GCP public and private platforms.
Strong IT service operations background (ITIL experience highly regarded).
Experience working in a multi-sourced environment and a strong track record operating in large enterprise hosting and cloud environments.
What you'll experience
Our Team Members are at the heart of everything we do, and we're always looking for ways to support your career journey and reward great work:
Team discounts across our range of Woolworths Group brands you know and love.
A global business with endless career possibilities around every corner.
A range of programs to help you prioritise and manage your well-being.
A progressive and competitive leave policy that gives you more space for what matters to you.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via
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