Customer Accounts Receivable Officer

vor 1 Monat

Brisbane, Österreich Global Payments Vollzeit

Customer Accounts Receivable OfficerApply

Locations: Fortitude Valley, Queensland, Australia

Time Type: Full time

Posted on: Posted 11 Days Ago

Job Requisition ID: R0054932

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About Us

Through local expertise and global scale, we at

Global Payments

Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

As pioneers within the Australia and New Zealand payments landscape,

Eway

is a leading business-to-business ecommerce provider and

Ezidebit

a digital recurring business-to-consumer payments.

About the role

Are you an organised and detail-oriented professional with a passion for customer service and numbers? We are looking for a motivated Customer Support Agent with a focus on Accounts Receivable to join our team and provide exceptional support to our valued clients.

Key Responsibilities:

Handle incoming calls and emails related to invoice or account queries, directing new clients to the sales team;

Proactively follow up on outstanding and overdue invoices via outbound calls and emails;

Investigate and resolve account queries for managed clients;

Manage account suspensions, write-offs, and closures for unpaid accounts;

Process potential client refunds and coordinate with stakeholders as needed;

Provide reports and recommendations to key stakeholders, including finance and operations teams;

Maintain strong relationships with key clients and internal departments to ensure a high level of service;

Maintain accurate client data and assist with accounts receivable documentation;

Assist with general client inquiries, plan changes, and provide administrative support as needed;

About you

You enjoy learning and thrive in a fast-paced customer-centric environment. You are a team player and appreciate and practice transparency in the workplace. You work well in a team as well as autonomously and are eager to dive in and learn new things.

You will also bring:

1-2 years of experience in a similar customer support, accounts receivable or administrative role;

Excellent administrative skills with high attention to detail;

Strong mathematical and analytical skills;

Ability to quickly learn new systems;

Strong written and verbal communication skills, with a customer service focus;

Great interpersonal skills and the ability to work collaboratively;

Ability to work under pressure while maintaining accuracy and efficiency.

Our Benefits

We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a

flexible working

rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of

wellbeing resources

we offer, use your breaks and your leave including

Birthday Leave.

We provide a first-class

employee assistance program

that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer

12 weeks paid parental leave

for either parent as well as two weeks paid secondary carer's leave.

Celebrating together is a big part of our culture and we regularly gather for

Extravaganza and Team Appreciation Days , plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via

Reward and Recognition Programs

such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two

Days of Service

each year to volunteer in a cause that matters most to them.

Other benefits available include

salary sacrifice ,

study leave

and an

Employee Stock Purchase Plan .

Ready to Apply?

If you would like to discuss if this role is right for you, please

APPLY NOW

by submitting your CV.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruitment agencies contact us with regards to this role.

#LI-HYBRID

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******.

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