Change Lead

All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent roleSydney, Melbourne or Brisbane basedHow will I help?We're a fun, inclusive team that embraces innovative disruption as we develop and implement great solutions. Passionate, creative, and agile, our team is supported by leaders who are also data, analytics, and domain experts. Together, we love championing new data products and service capabilities for our stakeholders and customers.The Change Lead will serve several critical internal client stakeholders across the Group Business Unit (GBU) data delivery portfolio: Credit Risk; Financial Crime; Finance and Regulatory; and Corporate Services and Enterprise Risk. As an influential change leader, you will play a crucial role designing, building, and implementing change solutions and communications collateral to assist Data Platforms' divisional leadership ready our business partners for the designated portfolio of complex delivery activities, simultaneously supporting their respective data understanding maturity journey.You will also support your Data Platform colleagues understand this journey and celebrate our successes. In addition to being a culture champion, you are also a 'relationship builder' who recognises that this role is exceptionally rare: an opportunity to bring your skills to build a best-in-class change and communication capability that delivers client understanding and delight. Your change framework design expertise and curiosity will be complemented by outstanding interpersonal skills. You will be as adept at listening to and partnering with internal stakeholders as you are skilful at devising and implementing client-resonating solutions.Role responsibilities include:Stakeholder ManagementThis role serves two core groups: your internal Data Platforms colleagues and our team's client stakeholders.Establish an effective overarching internal and client stakeholder communications framework including regular reporting, success measures established and tracked.Establish and maintain a client stakeholder engagement matrix, manage and report on business sentiment via various fora, readiness assessments and pulse checks.Champion strategies to lift our client stakeholder satisfaction survey results.Manage client stakeholder communications and engagement including definition of roles and responsibilities as they relate to the change; ensure stakeholders remain engaged and committed throughout the change.Partner with and support the Data Platforms GBU division Heads on all engagement activities to minimise business disruption and ensure a consistent, aligned business narrative.Drive transformational change in a challenging environment impacted by varying levels of commitment to change, change fatigue and potential resistance to change.Celebrate Data Platforms colleagues' achievements with clear, thoughtful, engaging communications.Change ManagementProvide change thought leadership during all phases of delivery to ensure adoption outcomes are achieved.Build, lead and execute the change strategy across key divisional programs and educational initiatives to ensure change interventions are maximised successfully.Establish strong partnerships with internal Data Platforms colleagues and client stakeholders at all levels to collaboratively define and deliver agreed business outcomes.Ensure stakeholders are ready, willing and able to receive and embed the change - identify, monitor and report on issues and/or problems associated with the change as they arise, including challenging and influencing internal data colleagues and client stakeholders as required.Create and maintain a Single View of Change (SVOC) for the division.Collaborate with other Change Leads to seek opportunities to align and bundle changes across Data Platforms and partnering business areas where possible.Develop communication and engagement strategies and plans to proactively align internal audiences with the business strategy and Westpac's values, vision and priorities.Develop program artefacts that clearly articulate the intended message, which can be leveraged for various purposes (town halls, steerco, leadership meetings, regulator meetings, board meetings).Compile key training materials to ensure change is understood and embedded and support the delivery of training to all impacted stakeholders.Manage and enhance internal communication channels, including establishing and maintaining a consistent voice and visual identity.Risk ManagementManage risk identification to ensure change-related risk (people, operations, organisational) is within desired levels and that risks are managed according to agreed risk frameworks.Highlight impacts associated with the change, development of mitigation plans with associated costs and benefits.Facilitate informed discussions about the change-related risks to the divisional Heads and senior client stakeholders.Understand program and business compliance obligations and act to reduce organisational risk in a complex environment.Drive High PerformanceWork with the Data Platforms GBU leadership team to maintain ongoing support for empowered, self-organising teams with active leadership engagement to set teams up for success.Work collaboratively with Data Platform personnel, GBU CIO colleagues, and client stakeholders to foster a culture of learning with a relentless focus on continuous improvement and attention to detail.Understand and adhere to Enterprise methodologies and processes such as the Change Management Framework.Act as an ambassador for Data Platforms and its data maturity uplift and solution delivery mission.What's in it for me?You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.What do I need?EXPERTISE:Excellent verbal and written communications.Ability to translate complex technology concepts into clear, compelling business-friendly language.Sound presentation skills to high quality and speed: PowerPoint critical and other tools advantageous.Capacity to deliver multiple outcomes in very tight timeframes.Proven ability to manage diverse and multiple stakeholder groups.Experience in developing compelling documentation and delivering against project/change management methodologies.Proven ability to work effectively with Change Practitioners, Transformation and delivery team members.Financial Services experience and understanding of data / technology environment advantageous.Strong attention to detail.Strong stakeholder management experience and working with senior stakeholders.PERSONAL ATTRIBUTESBuilds trusted and effective working relationships at all levels of the organisation.Assimilates information quickly to draw insights.Self-leader – manages to high quality and time pressures.Driven to deliver - proven ability to deliver the best possible results for the organisation; and demonstrates determination, resourcefulness, and a sense of purpose and urgency in achieving outcomes.Strong negotiation and influencing skills to drive discussions towards effective outcomes.Communicates with confidence, care and genuine interest, taking personal responsibility for delighting customers and employees, and building their trust and loyalty.What's it like to work there?We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.Hear from some of our people and their experiences working with us.How do I apply?Start here. Just click on the APPLY or APPLY NOW button.At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ****** you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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