Healthe Care | Customer Care Manager
vor 4 Wochen
Aged & Disability Support (Community Services & Development)
Full time
About Us:
Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.
We're proud of our heritage and progressive about the future.
We play a crucial role in shaping the future of Healthcare in Australia; we offer opportunities to further your career, and we enjoy a working environment where our employees feel valued.
The Role:
Outstanding opportunity for a true 'people person' to continue to drive our successful business to new levels
Located in Adelaide, with a dedicated focus on the customer, you will manage an existing client base, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality, offer an excellent customer service and workforce experience.
This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our business.
As an employer, HCA has a strong reputation in promoting from within and recognising hard work.
This role represents a great chance to learn and showcase your people skills in a fast paced and varied environment.
Key Responsibilities include:
Manage an existing caseload of customers to deliver an excellent customer experience Collaborate with customers and/or their representatives to develop individualised care plans, ensuring they include realistic, attainable goals, with periodic reviews based on customers' needs and initial care assessments.
Offer guidance, encourage and support customers involvement in care planning, including the choice of service providers, service types, and schedules.
Manage and implement customers budgets in accordance with program guidelines including maintaining accurate records of expenditure and contributing to planning and reporting of program activities.
Engage with internal and external healthcare professionals to optimise customers outcomes.
Liaise with clinical staff during care plan formulation and provide ongoing coordination as required.
Manage customers intake processes, maintain waiting lists, and provide timely updates to potential customers.
To be successful in this role, our ideal candidate will demonstrate:
Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards is desired Exceptional presentation, organisational and interpersonal skills Willingness to learn and adapt to changing markets Initiative, flexibility and strong attention to detail Client oriented, with the ability to focus on enduring the client's needs are met Emotionally intelligent and an ability to empathise with customers and respond to their ever-changing needs Qualifications & Experience:
Relevant tertiary qualifications or experience in healthcare industry or similar Strong understanding or Aged Care and/or other health related services Experience and success in working in a customer focused service business.
Current or willing to obtain National Police check About HCA:
Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider.
We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia.
Our Benefits:
People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence Supportive Team: Thrive in a close-knit, friendly, and supportive team environment Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday Our Culture:
We are a team working together, we never forget that we're people-focused.
We respect human relationships and aim to make a big difference in people's lives across the country.
We embrace a culture of inclusivity and we align our actions with Our Values:
We are accountable | We care | We are team players | We are leaders | We understand your needs
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits.
Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.
This is an opportunity to make your mark within a friendly, supportive, and growing organisation.
Please apply with your current CV and cover Letter.
Some roles that involve visiting clients or facilities may require you to have a Covid-19 booster.
If you have any questions or concerns, please contact the hiring manager.
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
To learn more about HCA:
Only short listed candidates will be contacted.
#J-18808-Ljbffr
-
Care Manager
Vor 2 Tagen
Adelaide, Österreich Calvary Care VollzeitProgress with purpose at one of Australia's largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment.Working with clients and their families supporting them in managing services in their home.About the roleCalvary Home Care - Adelaide is looking for a new HCP case manager to support...
-
Allied Health Assistant
Vor 3 Tagen
Adelaide, Österreich Healthe Care VollzeitWomen's and Children's Health Network, Allied Health - Physiotherapy Department, North Adelaide (5006)Classification - AHA2 - Allied Health Assistant L2 - $58,709 to $63,154Full time - Term Contract (until 8 November 2025)About the OpportunityWe currently have an exciting opportunity to join the Physiotherapy Department team as an Allied Health Assistant,...
-
Care Manager
Vor 2 Tagen
Adelaide, Österreich Calvary Health Care VollzeitProgress with purpose at one of Australia's largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment. Working with clients and their families supporting them in managing services in their home. About the role Calvary Home Care - Adelaide is looking for a new HCP case manager to...
-
Care Manager
Vor 3 Tagen
Adelaide, Österreich Calvary Health Care VollzeitProgress with purpose at one of Australia's largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Working with clients and their families supporting them in managing services in their home.About the role Calvary Home Care - Adelaide is looking for a new HCP case manager to...
-
Allied Health Assistant
Vor 3 Tagen
Adelaide, Österreich Healthe Care VollzeitWomen's and Children's Health Network, Allied Health - Physiotherapy Department, North Adelaide (5006)Classification - AHA2 - Allied Health Assistant L2 - $58,709 to $63,154Full time - Term Contract (until 8 November 2025)About the Opportunity We currently have an exciting opportunity to join the Physiotherapy Department team as an Allied Health Assistant,...
-
Allied Health Assistant
Vor 2 Tagen
Adelaide, Österreich Healthe Care VollzeitWomen's and Children's Health Network, Allied Health - Physiotherapy Department, North Adelaide (5006)Classification - AHA2 - Allied Health Assistant L2 - $58,709 to $63,154Full time - Term Contract (until 8 November 2025)About the Opportunity We currently have an exciting opportunity to join the Physiotherapy Department team as an Allied Health Assistant,...
-
Care Manager
Vor 3 Tagen
Adelaide, Österreich Calvary Health Care VollzeitProgress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environment.Working with clients and their families supporting them in managing services in their home.About the roleCalvary Home Care - Adelaide is looking for a new HCP case manager to support...
-
Adelaide, Österreich Healthe Care VollzeitRegistered Nurses, Enrolled Nurses, Home Care Employees | Adelaide SANursing - Aged Care (Healthcare & Medical)Casual/VacationAbout Us:Home Care Nurses Australia, a leader in home care services, specialises in community nursing, disability, and aged care.We provide 24/7 high-quality care to individuals, families, and communities, ensuring a supportive work...
-
Adelaide, Österreich Healthe Care VollzeitNursing - Aged Care (Healthcare & Medical)Casual/VacationAbout Us:Home Care Nurses Australia, a leader in home care services, specialises in community nursing, disability, and aged care.We provide 24/7 high-quality care to individuals, families, and communities, ensuring a supportive work environment focused on the well-being and development of our...
-
Care Manager
vor 3 Wochen
Adelaide, Österreich Infinite Aged Care VollzeitAt Infinite Aged Care, the critical role of Care Manager is responsible for ensuring the effective and efficient delivery of care and clinical services to our residents whilst leading our care team.Working closely with the Care Coordinators, Clinical/Care staff and supported by our Christies Beach Facility Manager, you will work with limited direct...
-
Care Manager
vor 12 Stunden
Adelaide, Österreich Infinite Aged Care VollzeitAt Infinite Aged Care, the critical role of Care Manager is responsible for ensuring the effective and efficient delivery of care and clinical services to our residents whilst leading our care team.Working closely with the Care Coordinator, Clinical/Care staff and supported by our Christies Beach Facility Manager, you will work with limited direct...
-
Care Manager
vor 4 Wochen
Adelaide, Österreich Infinite Aged Care VollzeitNursing - Aged Care (Healthcare & Medical) Full time At Infinite Aged Care, the critical role of Care Manager is responsible for ensuring the effective and efficient delivery of care and clinical services to our residents whilst leading our care team.Working closely with the Care Coordinators, Clinical/Care staff and supported by our Facility Manager, you...
-
Care Manager
vor 2 Wochen
Adelaide, Österreich Infinite Aged Care VollzeitAt Infinite Aged Care, the critical role of Care Manager is responsible for ensuring the effective and efficient delivery of care and clinical services to our residents whilst leading our care team.Working closely with the Care Coordinators, Clinical/Care staff and supported by our Facility Manager, you will work with limited direct supervision and be...
-
Care Manager
vor 1 Monat
Adelaide, Österreich Aged Care Resumes VollzeitAdd expected salary to your profile for insights.Allity is now part of the Bolton Clarke Group, one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the...
-
Care Coordinator | Aged Care
vor 1 Monat
Adelaide, Österreich Infinite Aged Care VollzeitThe Role We have an exciting and fast paced opportunity to join the Infinite Clinical Care team in the role of Care Coordinator.This full time role reports to the Facility Manager, with support and guidance from the Care Manager whilst Supervising and supporting our passionate care team.The key purpose of this role is to ensure that all our residents within...
-
Home Care Manager
vor 1 Monat
Adelaide, Österreich St Louis Home Care VollzeitMarryatville, SA An exciting opportunity has become available for an experienced Home Care Manager to join the team on a permanent full-time basis.As a member of the leadership team and reporting to the Director of Care, this role will see you leading the effective delivery of the St Louis Home Care Packages that supports our clients with making informed...
-
Personal Care Worker
vor 12 Stunden
Adelaide, Österreich Infinite Care VollzeitThe Opportunity At Infinite Aged Care, we pride ourselves on our ability to provide an environment which encourages and enables residents to remain independent.Our Personal Care Workers (PCW) are highly visible and play a key role in helping us achieve this.Working closely with and supported by the clinical, lifestyle and hospitality teams, you will work...
-
Registered Nurse
vor 12 Stunden
Adelaide, Österreich Calvary Care VollzeitCalvary Home Care - AdelaideRegistered NursesMake a difference at one of Australia's leading health care providersGenerous salary packaging benefits, ongoing professional development and supportive team environmentJoin one of Adelaide's largest growing clinical community teamsAbout the roleAs a member of the Calvary Home Care team and as an experienced RN,...
-
Registered Nurse
vor 11 Stunden
Adelaide, Österreich Calvary Care VollzeitCalvary Home Care - Adelaide Registered Nurses Make a difference at one of Australia's leading health care providersGenerous salary packaging benefits, ongoing professional development and supportive team environmentJoin one of Adelaide's largest growing clinical community teamsAbout the role As a member of the Calvary Home Care team and as an experienced...
-
Expression Of Interest
vor 4 Wochen
Adelaide, Österreich Helping Hand Aged Care VollzeitThere to care.Here for good.Aged care is so important.Some people forget that.You don't and neither do we.Because helping people is what we were born to do.We've been a leading provider of aged care in communities across South Australia since 1953.That's a long journey, and we're proud of our stability and strength.Now, we're on a mission to continue to grow...
