Operations Support Team Leader
vor 1 Monat
Operations Support Team Leader, AfterpayMelbourne, AustraliaJoin a movement in which everyone can win.
We started a movement in which everyone can win – shoppers, retailers, society and every person on our team.
To play fair, trust people and reward them for doing the right thing.
We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded five years ago in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world's best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi's, Mac Cosmetics, Ray-Ban and many others.
Afterpay is on a mission to power an economy in which everyone wins.Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt.
Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases.
Afterpay is deeply committed to delivering positive outcomes for customers.
We are focused on supporting our community of shoppers.We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.Job DescriptionWe are seeking a result-focused individual with a naturally positive mindset, who has a strong background in leading a team of Operational Support Specialists within a Collections, Hardship or Back Office department.As an Operations Support Team Leader you will be managing and mentoring a team of approximately 13 people and will have responsibility for:Driving strong customer service strategies to ensure internal and external stakeholders are supportedManage and monitor workflow, incoming requests and queue management in accordance with required policies and procedures to provide a supportive customer experience and ensuring timely and fair outcomes are achievedEnsure the team investigates, manages and resolves customer requests and complaints, in accordance with policies and procedures to deliver the best possible customer outcomeMonitor quality, productivity and service standards of the team to ensure SLAs are metSupport and be involved with the creation and implementation of projects and strategiesDevelop and support an efficient and responsive teamQualificationsA minimum of 2 years experience as a leader in Collections, management of vulnerable customers and liaising with Financial CounselorsA sound knowledge of Debt Recoveries and proven delivery of performance against targetsStrong knowledge and understanding of all relevant legislation, including Debt Collections Guidelines, BNPL Code, NCCP and Australian Privacy PrinciplesData Analysis and Insight capability; Proven examples of ability to identify and understand process trends/themes and to formulate meaningful insights from this for action or attentionExperience managing a team within an Omnichannel environment and strong digital experience (Email, messaging and social media channels)Self-driven team player, and a logical thinker that likes to work in a fast-paced and challenging environmentYou will be able to demonstrate leadership and supervision experience in current or previous roles, effectively manage performance, coach team members in order to maximize performance and ensure great service is delivered by working side by side with your team membersWe're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.
Block is a proud equal opportunity employer.
We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.
We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Want to learn more about what we're doing to build a workplace that is fair and square?
Check out our I+D page.Block is a globally distributed company and this role will require working with other employees in multiple time zones.
You may be required to perform work outside of normal business hours as part of this role.#J-18808-Ljbffr
-
Operations Support Team Leader
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitOperations Support Team Leader, Afterpay Melbourne, Australia Join a movement in which everyone can win.We started a movement in which everyone can win – shoppers, retailers, society and every person on our team.To play fair, trust people and reward them for doing the right thing.We see and feel the impact of our work as more and more people gain financial...
-
Team Leader, Banking
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitTeam Leader, Banking - Financial Operations Education (Organisation site)Financial Services Branch, Finance, Procurement and Facilities Division The Accounts Receivable and Banking team within Financial Operations is seeking an enthusiastic and highly motivated leader to join the Banking team.This position is offered on a permanent full-time basis.The...
-
Operations Team Leader
vor 1 Monat
Central Coast, Österreich The Good Guys Discount Warehouses (Australia) Pty Ltd VollzeitCustomer Service, Administration & Operations 1 Job no: 512751 Work type: Permanent Full Time Location: QLD - Regional Categories: Customer Service, Administration & Operations Advertised: 15 Oct 2024 E. Australia Standard TimeApplications close: 15 Nov 2024 E. Australia Standard TimeAbout UsAt The Good Guys we're driven by our purpose to help families live...
-
Behaviour Support Practitioner – Campbelltown
vor 1 Monat
Central Coast, Österreich Umbrella Functional Consulting & Support Team VollzeitFlexible work arrangements, choose how and when you workPart-time and Full-time opportunity availableIndustry leading professional development program and on-going supportCollaborate across a multi-disciplinary teamOptimum Health Solutions is one of Australia's largest and leading preventative Allied Health companies.Boasting 12 State-of-the-art facilities...
-
Team Leader
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitBlue Scope is an Australian-born global success story spanning 15 countries.Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.We're proud of brands, like COLORBOND steel that...
-
Team Leader Field Operations
vor 1 Monat
Central Coast, Österreich Nsw National Parks & Wildlife VollzeitDo you want your work to make a difference for NSW?Working to protect the state's environment and heritage.Team Leader Field OperationsPermanent full-time opportunity availableOffice location – Blowering Works DepotSalary relative to experience, and ranges from $120,859.00 to $133,183.00 + superAbout the roleNational Parks and Wildlife Service has a unique...
-
Team Leader Field Operations
vor 1 Monat
Central Coast, Österreich Nsw National Parks & Wildlife VollzeitDo you want your work to make a difference for NSW? Working to protect the state's environment and heritage. Team Leader Field OperationsPermanent full-time opportunity availableOffice location – Blowering Works DepotSalary relative to experience, and ranges from $120,859.00 to $133,183.00 + superAbout the role National Parks and Wildlife Service has a...
-
Operations Lead
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitFull time Add expected salary to your profile for insights Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.As a...
-
Team Leader Field Operations
vor 1 Monat
Central Coast, Österreich National Parks & Wildlife VollzeitAbout the RoleAs a Team Leader Field Operations, you will manage the planning, development, implementation, management, and delivery of approved works, projects, and maintenance programs ensuring completion within required deadlines, quality, environmental, and construction and safety standards and at or below approved budgets.You will lead and supervise...
-
Logistics Operations Team Leader
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitChange people's lives and we love what you do!Cochlear develops world-leading medical devices that help people hear.As a top 50 medical device company and the market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other.Our employees tell us that the number one reason they enjoy working for...
-
Operations Supervisor Day Shift
vor 4 Wochen
Central Coast, Österreich Orrcon Operations Pty Ltd. VollzeitBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people.We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityAre you an ambitious individual seeking...
-
Operations Controller
vor 1 Monat
Central Coast, Österreich Ecoplanet Green Operations Gmbh VollzeitFull Time Position Based at National Head OfficeRapidly Growing Australian AirlineAlliance Airlines, Australia's leading charter airline, is experiencing significant growth and we are actively seeking a Operation Controller to join our Operations Control Centre team.This role offers a unique opportunity to contribute to our success and be part of a dynamic...
-
Assistant Team Leader
vor 1 Monat
Central Coast, Österreich the original VollzeitThe opportunity We are recruiting for an Assistant Team Leader - Waste Operations.This part-time permanent, 35 hour per week position based at our waste facility is responsible for the coordination of the operational requirements of waste and recycling at Council's landfill/transfer stations.Duties include, but are not limited to: safe operation of the...
-
Team Leader Field Operations
vor 1 Monat
Central Coast, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitAbout the RoleAs a Team Leader Field Operations, you will manage the planning, development, implementation, management and delivery of approved works, projects and maintenance programs ensuring completion within required deadlines, quality, environmental and construction and safety standards and at or below approved budgets. You will lead and supervise field...
-
Operation Systems Lead
Vor 7 Tagen
Central Coast, Österreich Buscojobs VollzeitOperations Systems LeadIt starts with YES! At Optus, we are fuelled by optimism, unwavering customer focus, and a team of amazing people.And that's where we come in.We are truly a challenger brand, with challenger spirit.Your Role: Operations Lead As the Operations Lead, you will play a pivotal role in delivering a major upgrade to one of our largest core...
-
Team Leader
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitJob no: 757484 Work type: Casual Location: Heathwood - QLD - Australia Applications close: 25 Oct 2024 11:55 PM E.Australia Standard Time Here at Bev Chain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions.As a specialist, we support major customers, including some of Australia's favourite beer brands.Our mission is to...
-
Operations Leader
vor 2 Wochen
Central Coast, Österreich Aurizon Holdings Limited VollzeitRemuneration/Benefit: Attractive salary package plus bonus opportunity,This is an exciting opportunity for an experienced leader to join our Pring depot.The Operations Leader plays a major role in the day to day running of Aurizon's rail operations.You will work collaboratively with colleagues to enable the safe, reliable, and cost-effective delivery of...
-
Team Leader
vor 3 Wochen
Central Coast, Österreich Compass Group Pty Limited VollzeitIconic location – Melbourne ZooCasual OpportunityVaried roster, available weekendsRestaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world.From grand gala events, corporate cocktail parties to intimate gatherings, we provide bespoke food solutions and exceptional dining...
-
Warehouse Team Leader
vor 2 Monaten
Gold Coast, Österreich Ortho-Team Ag VollzeitAn opportunity is available right now to become Team Leader in a busy and highly professional warehouse and transport depot on the Gold Coast. The employer is a long-established and highly reputable company with excellent systems and facilities, and team are skilled and professional.This diverse roles allows you to draw on you past experiences, current...
-
Team Leader
vor 2 Monaten
Central Coast, Österreich Enviroag Australia Pty Ltd VollzeitWe are looking for a Team Leader for our NSW business, to join our team based in Armidale NSW.What we offerYou will be working with an industry leader across a really diverse work area.Opportunity to develop your skills and continued professional development in a friendly and professional environment.We encourage membership and engagement in professional and...
