Technical Support Specialist
Vor 5 Tagen
We're looking for a Technical Support Specialist (Plumbers) based in Prestons on a permanent, full-time basis.
Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary.
For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.About the roleAs a Technical Support Specialist, you'll be a key player in our strategy to be the trusted technical partner.
Reporting directly to the Technical Services Manager, you'll be the go-to source of technical guidance for plumbers across Australia.
In this role, you'll be responsible for: Providing technical advice and support to plumbers on the application, installation, offer on-site troubleshooting and maintenance of GWA products.
Managing inbound calls and being prepared to make outbound calls as we expand our service capabilities.
Coordinating calls and emails from plumbers and internal teams to resolve queries efficiently and within the Service level agreement.
Identifying opportunities to promote value-added services that enhance the customer experience and contribute to our business growth.
Delivering accurate, timely practical technical support that reinforces our reputation as a trusted technical partner.
About youAs a successful Technical Support Specialist, you will bring: Customer service experience with strong phone etiquette and email communication skills Experience in a busy inbound call centre environment, with some exposure to outbound calls Ability to grasp technical concepts and experience in handling queries and providing technical advice Experience dealing with plumbers or other trades in a manufacturing or product-based industry is highly regarded Organisation skills to manage information and multitask in a high-call environment Proficiency with CRM and ticketing systems Problem-solving abilities and strong interpersonal skills to build team and customer relationships About usAt GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary.
Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture.
Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.
Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.What can you expect from us?Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth.
Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.
We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you: Hybrid working options Free onsite parking available Competitive remuneration An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores 'Bathrooms & More' program - great discounts on a wide range of our products Volunteer and Community Service Leave Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply?Great
Just click the apply button to build your career with usPlease note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Please note that we are not accepting applications from agencies at this time.
#J-18808-Ljbffr
-
Technical Support Specialist
Vor 5 Tagen
Sydney, Österreich This Is An It Support Group VollzeitTechnical Support Specialist PermanentSydney basedExpert knowledge of UNIX commands is a mustHow will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with...
-
Technical Support Specialist
Vor 5 Tagen
Sydney, Österreich This Is An It Support Group VollzeitTechnical Support Specialist PermanentSydney basedExpert knowledge of UNIX commands is a must How will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with...
-
Technical Support Specialist
Vor 3 Tagen
Sydney, Österreich This Is An It Support Group VollzeitTechnical Support SpecialistPermanentSydney basedExpert knowledge of UNIX commands is a mustHow will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with system...
-
Technical Support Specialist
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitOperations Professional Sydney Full-time Australia Job Description The Technical Support Specialist supports the business with the processing of coffee machine equipment requests (ERs), providing technical phone support to customers and sales representatives and coordinating job allocations with our Service & Installation Specialists.In this role, you will...
-
Technical Support Specialist
vor 1 Monat
Sydney, Österreich Jacobs Douwe Egberts VollzeitOperations Professional Sydney Full-time Australia Job DescriptionThe Technical Support Specialist supports the business with the processing of coffee machine equipment requests (ERs), providing technical phone support to customers and sales representatives and coordinating job allocations with our Service & Installation Specialists.In this role, you will...
-
Technical Support Specialist
vor 1 Monat
Sydney, Österreich Jacobs Douwe Egberts VollzeitOperations Professional Sydney Full-time Australia Job DescriptionThe Technical Support Specialist supports the business with the processing of coffee machine equipment requests (ERs), providing technical phone support to customers and sales representatives and coordinating job allocations with our Service & Installation Specialists.In this role, you will...
-
Technical Operations Support Specialist
vor 2 Wochen
Sydney, Österreich Limelight People VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeWe are looking for a Senior Technical Support Specialist to join a global organisation within the capital markets domain to help provide customer technical support in the APAC region's Data and Access Solutions platforms.This is a newly created role and is responsible for providing first...
-
Technical Operations Support Specialist
vor 2 Wochen
Sydney, Österreich Limelight People VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time We are looking for a Senior Technical Support Specialist to join a global organisation within the capital markets domain to help provide customer technical support in the APAC region's Data and Access Solutions platforms.This is a newly created role and is responsible for providing...
-
Technical Support Specialist
Vor 7 Tagen
Sydney, Österreich Gwa Group VollzeitWe're looking for a Technical Support Specialist (Plumbers) based in Prestons on a permanent, full-time basis. Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary.For over a century, we've been crafting innovative,...
-
Technical Support Specialist
Vor 4 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitWe're looking for a Technical Support Specialist (Plumbers) based in Preston s on a permanent, full-time basis.Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary.For over a century, we've been crafting innovative,...
-
Technical Support Specialist
vor 2 Wochen
Sydney, Österreich Westpac Banking Corporation VollzeitTechnical Support Specialist Job Description Permanent Sydney based Expert knowledge of UNIX commands is a must How will I help? The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives. In addition to this, you will be required...
-
Technical Support Specialist
vor 3 Wochen
Sydney, Österreich Westpac Group Vollzeit• Permanent • Sydney based• Expert knowledge of UNIX commands is a must How will I help? The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives. In addition to this, you will be required to assist with system...
-
Technical Support Specialist
vor 2 Wochen
Sydney, Österreich Westpac VollzeitTechnical Support SpecialistJob DescriptionPermanentSydney basedExpert knowledge of UNIX commands is a mustHow will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to...
-
Technical Support Specialist
vor 3 Wochen
Sydney, Österreich Westpac Group Vollzeit• Permanent • Sydney based• Expert knowledge of UNIX commands is a mustHow will I help? The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with system enhancements...
-
Technical Support Specialist
vor 3 Wochen
Sydney, Österreich West Recruitment Pty Ltd VollzeitEmail: Call: 9689 8988West Sector: TechnologyJob Summary- Great opportunity- Defined career progression- West Sydney location- Flexible working arrangementJob DescriptionAbout Your New EmployerWest Technology is partnering with a large Australian group that has built an instantly recognisable brand & reputation in the Australian sporting landscape.As an...
-
Technical Support Specialist
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitEmail: Call: 9689 8988 West Sector: Technology Job Summary - Great opportunity- Defined career progression- West Sydney location- Flexible working arrangement Job Description About Your New EmployerWest Technology is partnering with a large Australian group that has built an instantly recognisable brand & reputation in the Australian sporting landscape.As an...
-
Technical Support Specialist
vor 1 Monat
Sydney, Österreich Diligent VollzeitAbout Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG.Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster.No matter the challenge.At Diligent, you are an...
-
Technical Health Support Specialist
vor 1 Monat
Sydney, Österreich Tyro Payments Limited VollzeitTechnical Health Support Specialist ApplyLocations: Sydney, NSWTime Type: Full timePosted on: Posted YesterdayJob Requisition ID: JR244Why work for Tyro We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most...
-
Technical Health Support Specialist
vor 1 Monat
Sydney, Österreich Tyro Payments Limited VollzeitTechnical Health Support Specialist Apply Locations: Sydney, NSW Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: JR244 Why work for Tyro We're not just like every other bank.Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the...
-
Veterinary Support Specialist
vor 3 Wochen
Sydney, Österreich Small Animal Specialist Hospital (Sash) VollzeitAbout the Role: We are seeking a skilled Contact Centre Officer to join our team at the Small Animal Specialist Hospital (SASH).As a Contact Centre Officer, you will be the first point of contact for our clients, internal specialists, and the extended referring vet community.Your interaction with clients and referring vets will have a direct and significant...
