Senior Solutions Engineer, Devops

vor 3 Monaten

Perth, Österreich Atlassian Vollzeit

We're looking for a DevOps Pre-Sales Solutions Engineer, specializing in service management, who is passionate about being a solutions expert in the sales cycle, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals.
Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs.
To support this goal, the baseline of our range is higher than that of the typical market range, but we expect to hire most candidates near this baseline.
Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones.
For this role, our current base pay ranges for new hires in each zone are: This role may also be eligible for benefits, bonuses, commissions, and equity.
Responsibilities

Partner with Solution Sales Executives to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms, and solutions that will get them where they want to be.
Probe for and identify additional opportunities for cross-product/solution expansion.
Investigate, discover, and assess client pain points.
Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working.
Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams.
Lead compelling value-based demonstrations, both standard and customized.
Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision.
Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together.
Understand, track, and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management.
Continuously learn, develop and refine your pre-sales and product, solution, and platform offering knowledge and sales processes and Atlassian products progress.
Collaborate with internal teams, Account Executives, Channel Partners, Product Specialists, and Account Managers to streamline sales processes and enhance overall customer satisfaction.
Mentor and provide guidance to members of the SE team, if applicable.

Qualifications

5+ years experience in a pre-sales capacity, within the Service Management (ITSM, ITOM, ITBM, ESM) & DevOps solution spaces or with a service management software provider or vendor.
Customer-centric mindset.
Excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.
You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.
You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

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