Customer Service Agent | Part-Time
Vor 3 Tagen
Customer Service Agent | Part-TimeLocation: Pinkenba, QLD
Time Type: Part time
Posted On: Posted Today
End Date: January 13, 2025 (10 days left to apply)
Job Requisition ID: JR10003262
Important Information: If shortlisted, you will be sent a link to complete a video interview online during the second week of January.
If successful, you will be invited to our assessment centre on Tuesday, January 14, 2025.
Start Date: Monday, February 3, 2025.
The Role: Reporting directly to the Agent Team Supervisor, your team is responsible for delivering a high level of customer service.
We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Brisbane.
Where Will You Be Working? Our modern open plan office, based in the Skygate Precinct - Brisbane Airport, is bustling with energy and offers a fun team-centric working environment.
About the Role: You will pride yourself on delivering remarkable customer service and great results.Handle a range of inbound customer calls from around Australia.Effectively manage customer orders for concrete and aggregate products.Permanent, part-time role - working between 15 - 25 hours per week.Shift patterns are 5-hour shifts on Monday, Friday, and Saturdays (mandatory), plus 1-2 days of your choice (optional).Be rewarded with our Quarterly bonus scheme.Must be available to attend full-time for at least 4 weeks of training during February & March 2025.Background, Skills, and Experience Required: Training: Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.Problem Solving: Work together and innovate to meet the challenges of the day.Resilience: Tackle every new challenge with calm composure.Curiosity: Work with our internal stakeholders to maximize our network of assets.Compassion: Be attentive to customer requirements and communicate fairly to everyone.Our Benefits: Salary Sacrifice: Save on technology and work-related items through our salary sacrifice program.Learning and Development: Extensive learning and development opportunities to unlock your full potential.Paid Parental and Grandparent Leave: Generous paid leave options to support your family life.Discounted Concrete & Quarry Products: Exclusive discounts on concrete and quarry products.Health and Well-being: Access to discounted health insurance and gym memberships.About Heidelberg Materials: With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.
We think globally and act locally, offering a comprehensive range of high-quality concrete, aggregates, and sustainable construction materials.
Heidelberg Materials is an equal opportunity employer, welcoming applicants from all walks of life, including Indigenous Australians, people with disabilities, and those from diverse cultural backgrounds.
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