Collaw | Client Services Officer
Vor 6 Tagen
Position Overview
The Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across the general federal jurisdiction for enquiries management, filed document management and providing services directly to the judiciary.
This role operates within a small team and forms part of the broader registry team.
The Courts and the Tribunal have a wide jurisdiction and CSOs must be flexible in their approach to work and be willing to learn and adapt to new procedures.
All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
The Client service officers are also part of the National Enquiry Centre (NEC) team and are rostered to assist with calls via the NEC.
The NEC are the first point of contact for most clients and/or their legal representatives when contacting the Courts via telephone, live chat and email.
The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders.
They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail.
Skills in database management and general records management are essential, including being able to assist with the setting up of court and court officer duties.
Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
The Courts operate primarily in an electronic environment.
All roles within the Courts require technical expertise and effective management of various digital platforms and software to ensure the optimal service is provided to court users and stakeholders.
Major Activities
On a day-to-day basis, Client Service Officers provide the following services:
attending to telephone, counter, eLodgment and email enquiries; providing accurate procedural advice when interpreting various rules & regulations of the Federal Court and Federal Circuit and Family Court of Australia; assessing court documentation for completeness, ensuring prescribed forms are used and in compliance with court rules; processing of documents and applications filed via the Court's eLodgment system; interacting and providing support for related eServices, including the Electronic Court File/CourtPath; updating information on the Court's case management systems, maintaining a high degree of accuracy in data entry; providing high quality docket support to Federal Court and Federal Circuit and Family Court Judges; generating invoices, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced; managing the receipting and collection of relevant monies; managing the debt management and recovery system in the Federal Court as it is a manual system utilising information recorded in Excel Spreadsheets.
The debt management system for the Federal Court and the Federal Circuit and Family Court is an automated system managed through the Courts case management system, Casetrack 2; Court Officer duties as required; courtroom activities include: setting up courtrooms, opening and closing Court, handing up documents, swearing in witnesses and operating courtroom technology (including video conferencing equipment).
Selection Criteria
Demonstrated technical expertise and effective management of various digital platforms, case management systems and software to ensure the optimal service is provided to users and stakeholders.
Excellent communication (oral and written) and liaison skills with the ability to communicate with people at all levels.
Knowledge of the Federal Court's jurisdiction and procedures, or an ability to quickly acquire such knowledge, together with a capacity to interpret and apply guidelines and rules or legislation.
Excellent clerical skills including the ability to assess documentation for form and completeness.
Demonstrated organisational skills, including the ability to manage several processes at once.
Tolerance, diligence and the ability to work efficiently with minimal supervision in a small team.
Eligibility
Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:
Australian citizenship – the successful applicant must hold Australian citizenship; Security and character clearance – the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during the course of their employment; Successful applicants engaged into the APS will be subject to a probation period.
Diversity and Inclusion
Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability, First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers.
Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit:
Contact Officer
For more information, please contact Gemma Broughton, Registry Services Team Leader & Listings & Events Coordinator by email or call 0457 022 143.
How to apply
To apply please complete the application form and upload a statement of claims against the selection criteria (no more than 2 pages) on the Court's careers portal.
If you have any issues with applying please email
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