E-Commerce Specialist

vor 17 Stunden

Sydney, Österreich Resmed Inc Vollzeit

To achieve ongoing growth, an exciting opportunity has arisen for an experienced E-commerce Specialist in the Direct to Consumer (DTC) Commercial Team. The team currently consists of 2 ecommerce specialists and an ecommerce manager who are responsible to deliver an exceptional omnichannel experience and engaging website to achieve ResMed's e-commerce targets. Led by a passionate and seasoned director, the team is focused on making the ANZ market a leader in the DTC journey.

About the role: The E-Commerce Specialist at ResMed is responsible for crafting and executing e-commerce strategies across ResMed's three websites to enhance online sales and customer engagement in Australia and New Zealand. This role involves managing website content, overseeing product launches, and ensuring optimal functionality and user experience. The Specialist will collaborate with various internal teams and external agencies to drive improvements, analyze performance metrics, and implement best practices for continuous online growth.
Let's talk about responsibilities: Create and implement strategies for ResMed's three websites (ResMed, EdenSleep, CPAP Australia) to boost online sales and customer engagement across Australia and New Zealand.Develop E-commerce Strategies. Monitor and analyze sales data and trends to identify new opportunities and challenges to optimize marketing campaigns and drive conversion of e-commerce sales.Website Management. Oversee product listings, descriptions, and pricing updates. Coordinate new product launches.Ensure correct website functionality and improve user interface and experience (UI+UX).Communicate with external digital agencies to improve the website and triage any issues.Champion day-to-day and ad-hoc website operations.Partner with the Marketing team to optimize online marketing efforts, including email campaigns, social media outreach, and search engine optimization (SEO).Work with search engine marketing (SEM) team to develop and manage paid advertising campaigns.Implement continuous improvement of the online customer experience together with the Customer Experience (CX) team.Analyze and provide insights around site traffic and other key e-commerce metrics.Create an analytical and rapid-iteration test/learn/refine culture across the websites.Work with various stakeholders and departments to ensure a cohesive e-commerce strategy.Self-manage schedules and multiple projects to align with business needs.Stay up to date on current technology and marketing solutions to implement e-commerce best practices.Collaborate with the Customer Care Centre team to resolve any e-commerce-related issues.Qualifications and Experience Bachelor's degree in Marketing, Business, Communications, or any related field preferred.2-3 years' experience in a digital performance marketing or e-commerce role.Knowledge of e-commerce CMS applications such as Magento, Shopify, or BigCommerce.Proficient in Google Analytics and Excel.Solid understanding of e-commerce metrics and analytics data.Ability to draw insights and make recommendations to maximize sales.A positive, collaborative, and solutions-focused attitude.Strong interpersonal skills and team focus.A passion for learning and applying knowledge.Excellent written and verbal skills.Resilient and flexible within a fast-paced and rapidly changing environment.High level of curiosity and creativity.HTML, CSS, Java experience is favorable.Experience with JIRA is highly regarded.Exposure to subscription solutions such as Recharge or Chargebee is advantageous.Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. If this sounds like the workplace for you, apply now We commit to respond to every applicant.
About UsAt ResMed (NYSE: RMD, ASX: RMD) we pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our digital health technologies and cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. To learn more, visit ResMed.com and follow @ResMed.
ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to any characteristic protected by law.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant

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