Customer Service Consultant
vor 2 Monaten
Personalised Plates Queensland (PPQ), part of Publicis Groupe ANZ, a high-value e-commerce business that markets and sells personalised number plates. At PPQ, we pride ourselves on delivering exceptional customer service and enabling our customers' creativity and self-expression to shine.As a Level 2 Customer Service Consultant, your accountabilities would include:Acting as the initial point of contact for customer queries regarding plate sales and orders via email, live chat, ticketing system, inbound and outbound calls.Promptly address inquiries and concerns by customers in a professional and empathetic manner.Acting as a product expert, providing accurate and comprehensive information on our range of products, promotions, services and procedures.Meet (and exceed) our Sales and Service KPIs through outbound telemarketing.Investigate and resolve correspondence inquiries with professionalism in line with the service requirements of the Department of Transport and Main Roads (TMR).Provide level 1 moderation of plate orders, approving and denying submissions in line with internal guidelines.Accurately collect, save and file customer and order documentation as necessary.About you:1+ years' customer service experience in any industry, call centre preferred.Strong communication skills, both written and verbal with the ability to articulate information clearly.Ability to stay calm under pressure.Strong problem solver, with a proactive and resourceful mindset.A positive attitude and willingness to learn, and collaborate as a team.Ability to work without direct guidance, proactively and show initiative.Intermediate computer literacy skills within the MS365 suite.Please note that a successful police check is a mandatory requirement for all candidates within our recruitment process to ensure a safe working environment and to meet our legal and organisational requirements. Please note that recruitment is contingent on the completion of a criminal history check. If you do not consent, your application cannot proceed further.Interested? Here are the perksA comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.A creative, fun and rewarding office environment backed up by our Publicis Liberté flexibility approach "working your way, with us"Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.A culture of open feedback and guidance to achieve your goals through our Career Conversations program.A committed Diversity, Equality and Inclusion strategy driven through our Viva Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.Access to counsellors, psychologists and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.Core Values:Bring out the best in everyone.Be hungry and up for it.Stand up, show up, follow up.Ask why not? Get creative.Small team driving BIG results.If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people, regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.Uniqueness is powerful; without it we wouldn't be where we are today. So be you – we like it that way.
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Customer Service Representative Ii
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Brisbane, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service and Sales Consultant CHERMSIDE Apply at: Westfield Chermside Shop 188 Cnr Gympie Rd Hamilton RdEmployment Type: PermanentClosing Date: 4 Dec 2024 11:59pmJob Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by...
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Brisbane, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service and Sales Consultant CHERMSIDEApply at: Westfield Chermside Shop 188 Cnr Gympie Rd Hamilton RdEmployment Type: PermanentClosing Date: 4 Dec 2024 11:59pmJob Summary:As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing...
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Telstra Retail: Full Time Customer Service
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Brisbane, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant BROWN PLAINS As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products...
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Brisbane, Österreich Tideri Jobbörse VollzeitTelstra Retail: Full Time Customer Service and Sales Consultant CHERMSIDE Apply at: Westfield Chermside Shop 188 Cnr Gympie Rd Hamilton Rd Employment Type: Permanent Closing Date: 4 Dec 2024 11:59pm Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by...
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Telstra Retail: Full Time Customer Service
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Brisbane, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant BROWN PLAINS Employment TypePermanentClosing Date19 Nov 2024 11:59pmJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
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Telstra Retail: Full Time Customer Service
vor 4 Wochen
Brisbane, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant BROWN PLAINSAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products...
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Telstra Retail: Full Time Customer Service
vor 4 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant BROWN PLAINS Employment Type Permanent Closing Date 19 Nov 2024 11:59pm Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your...
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Telstra Retail: Full Time Customer Service
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Brisbane, Österreich Tideri Jobbörse VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant ICON BRISBANE Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying...
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Telstra Retail: Full Time Customer Service
vor 1 Monat
Brisbane, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant BROWN PLAINS Employment TypePermanentClosing Date19 Nov 2024 11:59pmJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
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Customer Assist Consultant
vor 3 Wochen
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Customer Assist ConsultantDepartment: SB Specialist Customer CareDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to...
