Account Manager
vor 1 Monat
This is a Account Manager / Customer Success Manager role with one of the leading companies in AU right now -- Gov Connex -- with an amazing team.
They are continuing to grow rapidly.
This is the chance to join right as the takes off.
More About the Role at Gov Connex **Account Manager / Customer Success Manager** Join our Australian team to drive customer satisfaction and growth.
Reporting to the Head of Customer Success, you'll maintain and expand our user base.
**Responsibilities:** - Engage customers during critical lifecycle events.
- Manage cross-sales, upgrades, and renewals to meet targets.
- Master our platform to deliver training and boost adoption.
- Resolve customer issues promptly in a fast-paced environment.
- Enhance customer experiences via phone, chat, email, and video.
- Collaborate with internal teams to secure long-term commitments.
- Approach tasks with an entrepreneurial mindset.
**Requirements:** - Knowledge of the Australian political system.
- Energetic self-starter with excellent communication skills.
- 2+ years in account management, sales, or customer success roles.
- Based in Sydney; able to travel to Canberra quarterly.
- Customer-facing experience and strong problem-solving abilities.
- Interest in technology and software.
- Adaptable with strong time management and organisational skills.
**What We Offer:** - Competitive compensation package.
- Opportunity to make a significant impact.
Career growth in a high-growth global organisation.
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that's right for them.
We model this in our hiring process for our partners like Gov Connex.
Applying here is the first step in the hiring process for this role at Gov Connex.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.
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