Bne Airport

BNE Airport - Casual Customer Service Officer Posted: 22/10/2024 Closing Date: 08/11/2024 Job Type: Casual Job Category: Above Wing Operations Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care. Job DescriptionAs a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the 'face of the company' to clients and passengers, you will put the customers' needs at the heart of all required tasks.Service DeliveryDeliver check in services on behalf of Star Aviation and its Airline customers in the correct application.Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and proceduresPolitely welcome passengers as they arrive at the terminal counterCompare information on tickets with passenger data to ensure it all matches and is correctCheck bookings and issue boarding passesEducate passengers about airport security protocols and luggage allowancesSafely direct passengers to the correct gate for their flightRepresent both the Airline and Star to the highest-level ensuring customer satisfactionEnsure the safe and secure operation of all equipmentPerform Boarding Gate duties including public announcements as per our client's requirementsComplete Passenger Marshalling duties maintaining a safe and secure environment as per our client's requirements Desired Skills and ExperienceOn Offer:Opportunity to be part of a family-oriented business where you are truly valued. Ongoing career training and development with in-house programsDiscounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many moreThe ideal candidate:A valid Aviation Security Identification Card (ASIC) - or ability to obtain one Experience with Aviation/Airline industry – desirableAwareness of the importance in achieving on time performance goals in an efficient and safe mannerExcellent organisation and time management skillsStrong ability to multi-task, priorities and meet deadlinesCustomer focus to deliver exceptional serviceCaring approach to dealing with peopleAbility to adapt to changing priorities and situationsAble to work well in a fast-paced team environmentHighly personable and able to communicate and influence a diverse range of stakeholders Proficient in report writing, in plain and clear English
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