Deskside Support Specialist

vor 2 Monaten


Central Coast, Österreich Tideri Jobbörse Vollzeit

Provide technical support either by phone, remote access or deskside visits as needed.

Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support.

Smart Hands and Feet support if required.

Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.)
and feedback to the Service Desk in order to support the repair service.

IMAC/D – Installations, decommission, cascades, moves, adds and change EUC equipment, software.

Skill Requirements: Excellent experience as a desktop technician, computer technician or IT support in a professional business environment.

Must have excellent customer service skills working with end users and VIPs.

Experienced in supporting MS Office applications (Office 2003-2016).

Windows OS 7 and 10.

Knowledge of WAN/LAN Technology.

Basic knowledge of Network Topology LAN/WAN.

Cisco Switch installation and configuration as per Config template.

Knowledge to provide remote access of network devices (Switch/WLC) connected to LAPTOP via Console cable.

Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment.

Knowledge of ticketing system or equivalent.

Skype knowledge.

Delivery Model: Onsite Support Service
Job Type: Full Time
Job Location: Australia, China, India, New Zealand, Singapore, United Kingdom, United States.

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