Reservations Manager

vor 1 Woche

Gold Coast, Österreich Accor Hotels Vollzeit

Sofitel Gold Coast Broadbeach, Broadbeach, Australia
REF37547M
Reservations ManagerLuxury & Lifestyle
Company Description Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.
Job Description Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests.
Responsibilities: Lead the reservations team, monitoring and measuring daily performance to maximise revenue opportunities while providing exceptional service to guests via telephone and email.Create and manage reservations via the hotel systems ensuring accurate booking rates, dates, and booking details.Actively work with the Front Office team on how to sell the hotel, convert enquiries to reservations, and be aware of all promotions.Provide exceptional customer service, listening to guests in order to understand their needs and offer the most suitable options.Work with Sales & Marketing to promote packages and special offers, while monitoring Group Reservations ensuring quotes are being actioned in a timely manner.Establish pick-up trends, occupancy history, and market segment development to facilitate accurate forecasting.Control rooms inventory including allotments, groups, and individual reservations.Work closely with the Revenue Manager in determining pricing planning and provide input into forecast figures.Promote all hotel facilities, cross-sell and upsell where appropriate.Qualifications: Demonstrated experience executing the reservations function in a luxury hotel is advantageous.Passionate about creating memorable guest experiences that exceed expectations.Strong research and analytical abilities.Proven track record in leading and developing team members.Experience with Opera Cloud and property booking systems (required).Exceptional interpersonal and communication skills.Additional Information: Thrive in our Sofitel Gold Coast Broadbeach community:
Work in the heart of Broadbeach, within walking distance to beaches, restaurants, and shops.Employee discounts on accommodation, dining, and lifestyle with Accor hotels.Discounted parking on-site.Paid birthday leave.Personalized reward & recognition program.Be part of a luxury 5-star hotel boasting 296 hotel rooms and suites.
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