Media And External Communications Manager
vor 1 Monat
Media and External Communications Manager Posted: 21/10/2024
Closing Date: 01/11/2024
Job Type: Permanent - Full Time
Job Category: Marketing
At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.
The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust and delivering fairness. As the Media and External Communications Manager, you are in the unique position to help ensure we remain a trusted and influential voice in the communications sector we serve.
Job Description Join a team where your feedback, ideas and suggestions count.
Reporting to the Head of Media, Outreach and Communications, you advise, plan, and deliver activities that promote the TIO's brand through multichannel communications and stakeholder engagement. You raise awareness of our services to external audiences and provide timely advice on issues, developments and other matters that may impact the TIO's reputation.
You are a passionate, hands-on leader and adopt a collaborative, project management approach to communications and marketing. You enjoy a fast-paced environment and deliver clear, plain and accessible communications that reach diverse audiences, and appreciate that at the heart of what we must always be the people we serve.
If this resonates with you, read on.
Responsibilities Brand Development, design, and delivery of external brand awareness strategies in line with the organisation's strategic goals. Communications and Marketing Develop and deliver communications and marketing plans that promote the organisation's industry improvement function. Management of and content planning for digital communications channels including monthly newsletter, social media and digital advertising. External engagement content (speech writing, event participation). External marketing and communication campaigns. Coordination of issues and crisis management communications. Copywriting and coordination support for the Annual Report. Media Media relations including media engagement (screen/broadcast interviews, media releases), spokesperson preparation and media monitoring. Management of media relationships. Preparation of TIO spokespersons for media interviews. Digital Contemporary and innovative digital communication initiatives in line with the organisation's digital strategy. Maintenance and monitoring of organisation's external digital platforms. Digital channel solution design and management. Oversee the development of digital content (multimedia, video production, photography). Leadership Manage the Media and External Communications Team. Ensure development plans are in place and that the functions continuously evolve to meet the needs of a dynamic telecommunications sector. Desired Skills and Experience Leading, coaching, and developing people Significant experience in communications roles, including public relations and media management (5+ years) Significant experience in media and communications, ideally in a member or consumer services environment Advanced research, plain language writing, editing, and proofreading skills (media releases, speeches, presentations, web content) Delivering innovative digital communication for external channels Issues management, including crisis management communications Delivering brand marketing and reputational management Communications evaluation and measurement High level data analysis, record management and reporting skills Skilled in or SharePoint, and Microsoft Office 365 (PowerPoint, Word, Excel, and Outlook) Delivering projects on time and meeting deadlines Contributing to organisational improvement Providing high level advice to internal stakeholders Influencing and engaging with stakeholders at all levels within an organisation Operating at both at a strategic and operational level as required Complying with organisational confidentiality and privacy obligations About the Team The Culture, Capability and Communication (CCC) team provides strategic and operational support to the TIO. We are responsible for people and culture, internal and external communications, community and member engagement, outreach, and facilities. We are one united, cohesive group focused on connecting and supporting our people, consumers, members, and stakeholders.
We are authentic honest brokers, respectfully challenging ideas, seeking input, and striving to learn and grow, all on the path to being better tomorrow than we are today.
Why you should apply The TIO's purpose is to resolve complaints fairly and drive improvement in a dynamic communications sector. Our purpose is underpinned by four core values: Fairness, Integrity, Excellence, and Collaboration.
To uphold this commitment, the TIO implements reasonable adjustments to promote inclusivity, including part-time or reduced hours, a hybrid work model, workplace accessibility modifications, adjustments to equipment and devices, engagement in co-design practices, and being open to other measures that support every person in our organisation to thrive.
Please include as part of your application a resume and cover letter or presentation in PDF format that demonstrates your skills and addresses why you are right person for this role.
For more information about the Telecommunications Industry Ombudsman (TIO) please visit our website www.tio.com.au/about-us If you have any questions regarding this role or would like to enquire about reasonable adjustments, please email ****** Please note, applications may close prior to the deadline.
Telecommunications Industry Ombudsman Limited
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