Customer Support Advisor
vor 1 Monat
Ready to start an exciting new sales opportunity with a leading business? Brandt has an opportunity for a Customer Support Adviser in Parts and Services to join our Hastings Branch.
About the role: You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a seamless service experience.
If you have a passion for agriculture equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.
Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.Assist customers in accurately identifying their parts and service needs.Provide detailed information on Brandt parts, pricing, and service options.Collaborate with the service team to schedule appointments and allocate resources efficiently.Assist customers in understanding the importance of routine maintenance and recommend appropriate services for their equipment needs.Maintain accurate records of customer interactions, orders, and service history in our CRM system.Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.Stay updated on the latest Brandt product releases, service offerings, and industry trends.About us: Brandt is a world-leading equipment dealer, powered by iconic brands and unrivaled support.
With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose.
It's our mission to enable our customers' success by providing practical and reliable equipment solutions and support.
Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
At Brandt, we believe that outstanding people, combined with our committed and passionate culture, are key to our customers' success.
About you: If you have a passion for agriculture equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.
Extensive knowledge of heavy equipment parts, operations, and the agriculture industry.Previous sales experience in a similar role preferred.Experience in building rapport and maintaining positive relationships with customers.Results-driven with a focus on achieving sales targets.Ability to work independently and as part of a team.Strong organizational and time management skills.Capability to travel within the territory and work flexible hours.A valid driver's license and clean driver's record are required.What we offer: Attractive remuneration packageCompany vehicle, laptop, and phoneWork independently with the support of a teamOpportunity to be pivotal in the growth and success of our business.Ongoing training & developmentEmployee Assistance Program #J-18808-Ljbffr
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