Buscojobs | Robert Walters Australia | Services Manager
vor 7 Stunden
Our client is seeking a dedicated and experienced Service Optimisation Manager to join their dynamic team in Sydney.
This role offers an exciting opportunity to lead a diverse team, ensuring the delivery of high-quality services and continuously improving customer and client experience.
The successful candidate will be responsible for leading teams across various functions, including commercialisation services, financial advisory, customer support services and retail tech.
This role is perfect for someone with a strong customer-centric mindset, excellent communication skills and a proven track record in service optimisation roles.
What you'll do :
As a Service Optimisation Manager, you will play a pivotal role in shaping the future of our client's business.
You will be entrusted with the responsibility of developing the service department strategy, establishing repeatable service processes and KPIs that improve the way the company works.
Your leadership skills will be put to good use as you lead teams across various sectors, resolving complex issues and maintaining high levels of satisfaction.
Your ability to collaborate effectively with other departments will be crucial in addressing stakeholder issues through data-led decision-making.
Furthermore, your commitment to quality will shine through as you implement quality control processes and metrics in line with agreed processes.
Develop the service department strategy and establish repeatable service processes & KPIs Lead teams of service providers, assisting to efficiently resolve complex issues & complaints Establish and maintain service standards to ensure consistently high levels of satisfaction Collaborate with other departments to address any issues or complaints from stakeholders through data-led decision-making Implement quality control processes and metrics in line with agreed processes Set performance expectations, conduct regular performance reviews, and provide coaching and feedback Gather and analyse customer feedback to identify areas for improvement What you bring :
Strong customer-centric mindset with a focus on delivering exceptional services Experience in a customer service leadership role with a successful track record of team management Experience working for a consultancy, QSR or in procurement / supply chain Excellent communication and interpersonal skills Excellent analytical and stakeholder management skills What sets this company apart :
Our client is a leading player in the industry, known for their commitment to delivering exceptional services and continuously improving customer experience.
They offer a dynamic and fast-paced work environment where innovation and creativity are encouraged.
Their inclusive culture values diversity of thought and encourages collaboration across all levels of the organisation.
This is an exciting opportunity to join a company that truly values its employees and offers numerous opportunities for professional growth and development.
What's next :
Ready to take your career to the next level?
Don't miss this exciting opportunity
Apply today by clicking on the link or reaching out on 82893175.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Daniel Connors on 02 8289 3175 for a confidential discussion.
About the job
Contract Type : TEMPORARY
Focus : Operations Management
Workplace Type : Hybrid
Experience Level : Mid Management
Location : Sydney
Specialism : General Mgt / Consultancy
Industry : Consultancy
Salary : + Super
Job Reference : 1953720 / 001
Date posted : 27 November 2024
Consultant : Daniel Connors
Come join our global team of creative thinkers, problem solvers and game changers.
We offer accelerated career progression, a dynamic culture and expert training.
#J-18808-Ljbffr
-
Buscojobs | Robert Walters | Recruitment Manager
Vor 2 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitRecruitment - Agency (Human Resources & Recruitment) Full time Profit share + benefits + additional leave At Robert Walters, we believe in the power of people and relationships.As a world-leading talent solutions business, we prioritise our people and the connections they build.Our success lies in the growth of our employees, making a positive impact...
-
Robert Walters Australia | Services Manager
vor 8 Stunden
Central Coast, Österreich Buscojobs VollzeitOur client is seeking a dedicated and experienced Service Optimisation Manager to join their dynamic team in Sydney.This role offers an exciting opportunity to lead a diverse team, ensuring the delivery of high-quality services and continuously improving customer and client experience.The successful candidate will be responsible for leading teams across...
-
Robert Walters Australia | Senior Associate/Associate
vor 4 Stunden
Gold Coast, Österreich Robert Walters VollzeitSenior Associate/Associate (Commercial Litigation, Gold Coast)SENIOR ASSOCIATE / ASSOCIATE (COMMERCIAL LITIGATION) – GOLD COASTOur client is an established and well-regarded law firm based in Bundall, Gold Coast.Due to significant growth in their client base, they are looking to grow their dispute resolution division in Gold Coast.To succeed in this role,...
-
Robert Walters Australia | Whs Manager
vor 8 Stunden
Central Coast, Österreich Buscojobs VollzeitAbout Adelaide Airport :Adelaide Airport Ltd is undergoing significant growth and we're on the lookout for an exceptional individual to join our team.Adelaide Airport Ltd (AAL) is an internationally recognised and award-winning employer of choice in the dynamic aviation environment.The gateway to South Australia, Adelaide Airport is the fifth-largest airport...
-
Robert Walters Australia | Compliance Manager
vor 9 Stunden
Central Coast, Österreich Buscojobs VollzeitYou will be joining a leading international bank as a Compliance Manager focusing on regulatory compliance work within an established and dynamic team.About the Role Responsibilities include: Assist to conduct research on legal and compliance issues, and project management of regulatory updates and changesCo-ordinate and preparation of regulatory...
-
Robert Walters Australia | Compliance Manager
Vor 2 Tagen
Central Coast, Österreich Buscojobs VollzeitYou will be joining a leading international bank as a Compliance Manager focusing on regulatory compliance work within an established and dynamic team.About the RoleResponsibilities include:Assist to conduct research on legal and compliance issues, and project management of regulatory updates and changesCo-ordinate and preparation of regulatory registration...
-
Robert Walters Australia | Asset Manager
vor 8 Stunden
Central Coast, Österreich Buscojobs VollzeitOur client is an alternative asset manager looking for an experienced Asset Manager to join their team.With over 5 billion AUM, they are a large player in the Australian Market.The Asset Manager will be responsible for overseeing and managing investment portfolios, ensuring that assets are effectively managed.This role involves evaluating, selecting, and...
-
Robert Walters Australia | Associate
vor 7 Stunden
Central Coast, Österreich Buscojobs VollzeitAs an Associate at this private equity buyout firm, you will play a key role in supporting investment activities, including sourcing, evaluating, and executing investment opportunities.You will assist with financial modeling, due diligence, market research, and industry analysis to assess potential investments.Role responsibilities : Conduct financial...
-
Central Coast, Österreich Tideri Jobbörse VollzeitFrom humble beginnings in 1963, EC Carpets has evolved into a highly regarded leader in the carpet manufacturing industry, employing over 100 staff across Australia.With over 60 years of experience, EC Carpets has become a trusted name in the flooring industry, recognised both nationally and internationally.In 2023, EC Carpets opened their brand-new...
-
Robert Walters Australia | Financial Controller
vor 9 Stunden
Central Coast, Österreich Buscojobs VollzeitOur client is a rapidly growing, founder-led business in the tech industry, with impressive projected revenue growth.They are seeking a hands-on Financial Controller to join their remote team.This role offers an exciting opportunity to be part of a dynamic and innovative company that values flexibility and work-life balance.The successful candidate will have...
-
Central Coast, Österreich Tideri Jobbörse VollzeitYou will be joining a leading international bank as a Compliance Manager focusing on regulatory compliance work within an established and dynamic team.About the Role Responsibilities include: Assist to conduct research on legal and compliance issues, and project management of regulatory updates and changes Co-ordinate and preparation of regulatory...
-
Robert Walters Australia | Hr Advisor
vor 6 Stunden
Central Coast, Österreich Buscojobs VollzeitThe People & Culture (P&C) Advisor will support the P&C and Office Management department within the large organisation.Reporting to the People & Culture Manager, the P&C Advisor will assist in the implementation of P&C programs, processes, systems and policies in line with the People & Culture (P&C) strategy as well as achieve the objectives within the...
-
Robert Walters Australia | Asset Manager
Vor 2 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitOur client is an alternative asset manager looking for an experienced Asset Manager to join their team.With over 5 billion AUM, they are a large player in the Australian Market.The Asset Manager will be responsible for overseeing and managing investment portfolios, ensuring that assets are effectively managed.This role involves evaluating, selecting, and...
-
Robert Walters | Project Manager
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitProject Manager Salary : Competitive and based on experienceLocation : SydneyKeywords : Project Management, Stakeholder Engagement, Planning and Scheduling, Resource Management, Risk Management, Quality Assurance, Reporting, Change ManagementOur client is seeking a highly skilled Project Manager to lead and manage multiple projects within their data...
-
Robert Walters Australia | Associate
vor 8 Stunden
Central Coast, Österreich Buscojobs VollzeitAs an Associate at this private equity buyout firm, you will play a key role in supporting investment activities, including sourcing, evaluating, and executing investment opportunities.You will assist with financial modeling, due diligence, market research, and industry analysis to assess potential investments.Role responsibilities :Conduct financial...
-
Robert Walters Australia | Finance Analyst
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitThis Finance Analyst role presents a unique 6-month temp-to-perm opportunity, where you will be reporting directly to the Finance Director and working closely with the FP&A Manager.Your expertise in PowerBi will be highly valued, and any experience in finance transformation will be beneficial.The salary range for this position is $520 - $540 + Super.6-month...
-
Buscojobs | Robert Walters Australia | Associate
vor 7 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitAs an Associate at this private equity buyout firm, you will play a key role in supporting investment activities, including sourcing, evaluating, and executing investment opportunities.You will assist with financial modeling, due diligence, market research, and industry analysis to assess potential investments.Role responsibilities : Conduct financial...
-
Robert Walters Australia | Financial Controller
vor 8 Stunden
Central Coast, Österreich Buscojobs VollzeitOur client is seeking a highly skilled and experienced Financial Controller to join their team.This role offers an exciting opportunity to provide technical accounting expertise, implement robust financial systems and processes, and take ownership of financial reporting and compliance for the manufacturing organisation.What you'll do :As Financial...
-
Buscojobs | Robert Walters Australia | Payroll Manager
vor 7 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitOur client is seeking an experienced Payroll Manager to join their team in Brisbane City.This role will involve leading and coaching a team to ensure high performance and productivity.You will also have the opportunity to work on complex pay runs, providing strategic insights and solutions to key stakeholders.You will be tasked with driving change in payroll...
-
Robert Walters Australia | Investment Associate
vor 9 Stunden
Central Coast, Österreich Buscojobs VollzeitOur client is seeking a highly competent Investment Associate to contribute to the ongoing growth of their corporate private credit strategy.This role offers an exciting opportunity to work in a dynamic and collegiate environment, where you will play a crucial role in delivering debt transactions.The company is committed to creating a diverse and inclusive...