Digital Product Owner
vor 2 Wochen
Take the next step.
Be part of something bigger at Suncorp.
The Digital Customer team is dedicated to enhancing customer interactions through various digital channels including websites, authenticated web service portals, mobile native apps and cognitive services.
This team also provided integrated platform services such as identity, payments and AI.
The Digital Product Owner Payments is responsible for business and delivery activities related to enabling efficient customer payment capabilities within the Insurance Payments Platform.
This role encompasses contributing to the delivery of payment-aligned experiences and applications, tools, and integrated services across customer payment channels.
More specifically, you will:
Performance tracking and data analysis: Monitor and analyse digital delivery performance, providing reporting and insights to support the goals and missions of the squad.
Proactive collaboration: Work closely with customer facing teams in Customer Service, Digital Adoption and other areas to understand business and customer impacts, identify optimisation opportunities across channels.
Agile methodologies: Demonstrated experience with Agile methodologies including backlog management and prioritisation.
Strongly invested in own development: Actively seek opportunities for continuous improvement and growth, both personally and professionally.
Product Owner responsibilities:
Ideation and Discovery Support UX design and requirements gathering Prepare for and participate in ceremonies and planning sessions Oversee ongoing story and epic delivery Participate in release and Post release testing Provide operational support About You:
Relevant tertiary qualification (Desired) Minimum 2 years of experience operating within a digital / eCommerce environment, ideally from an insurance environment.
Previous experience delivering digital programs of work and implementation of complex digital solutions with proven business outcomes.
Track record of building collaborative relationships with a diverse stakeholder base.
Experience or strong interest in payments Key Capabilities:
Customer-Centric: Passionate about digital service, payments and customer experience Analytical: Strong logical thinking, methodical with high attention to detail Resourceful: Strong mindset of perseverance and ability to find or craft the right solution, ask questions and explore multiple options to present the best option to achieve the desired goal Communicative: Excellent verbal and written communication Adaptive: Ability to comprehend technical concepts and then make complex simple in communications and task setting activities Self-organised with strong self-discipline Collaborative: Ability to develop strong relationships based on mutual trust and respect Composed: Patient and calm in interactions with peers and stakeholders Product Management Tools: Proficient in using tools like JIRA and Confluence Market Trends: Keeping up to date with Payment industry trends and competitor products Insurance Products: Knowledge of Insurance Products and features.
What we can offer you:
Discounts and offers on a range of insurance products A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
Invest in your brighter future with ongoing study support and career development programs.
Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
Advertised: 11 Oct 2024 AUS Eastern Daylight Time
Applications close: 18 Oct 2024 AUS Eastern Daylight Time
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