E-Commerce Assistant
vor 3 Wochen
BruntWork | Full time: 35 paid hours per week or more
E-Commerce Assistant - Xero and Shopify Specialist (ZR_18671_JOB)Work Timezone - Must be a City eg London Perth, WAWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 12/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.
Role Name: E-commerce Assistant
Schedule:
Full-time, Monday to Friday, preferably 7 AM to 4 PM Perth time (with a one-hour break)
Client Overview
Join a thriving e-commerce business that's revolutionizing the outdoor play equipment industry for children. This rapidly growing company has expanded from online-only to include physical stores and is now breaking into the wholesale market with major retailers. As the business experiences significant growth, particularly in e-commerce, they're seeking talented individuals to support their mission of bringing joy to families through high-quality outdoor products.
Job Description
As an E-commerce Assistant, you'll be at the heart of a dynamic and expanding online retail operation. This role offers an exciting opportunity to gain valuable experience in e-commerce operations while contributing to a company that's making a real difference in children's lives. You'll manage the entire order lifecycle, from processing to fulfillment, while providing top-notch customer service. This position is perfect for detail-oriented individuals who thrive in a fast-paced environment and are passionate about creating positive customer experiences.
Responsibilities
Process and manage orders through Shopify, ensuring accuracy and efficiency in all transactions
Enter and reconcile invoices using Xero Accounting software, maintaining financial accuracy
Create freight labels and coordinate with multiple state warehouses to ensure timely order fulfillment
Update order tracking information in Shopify and proactively communicate order status to customers
Manage customer inquiries via email and live chat, providing exceptional customer service
Act as a liaison between customers, freight companies, and warehouses to resolve any order issues
Adapt to seasonal fluctuations in order volume, particularly during the peak season from July to December
Contribute to the continuous improvement of e-commerce operations and customer service processes
Requirements
Proven experience with Shopify and Xero Accounting software
Strong attention to detail and ability to handle data entry with high accuracy
Excellent written communication skills in English, with the ability to craft clear and professional customer correspondence
Previous customer service experience, preferably in an e-commerce environment
Self-motivated with the ability to work independently and manage time effectively
Familiarity with logistics and shipping processes
Adaptability to handle varying workloads, especially during peak seasons
Comfortable working in a remote environment with the potential for voice-based customer interactions
Ability to work full-time, with a preference for early shifts (7 AM to 4 PM Perth time) to accommodate East Coast customers
Strong problem-solving skills and the ability to think on your feet in a fast-paced e-commerce environment
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